34
NPS
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DePaul University
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About DePaul University's Brand
DePaul University, located in Chicago, IL, is recognized for its challenging curriculum, its diverse student body, and national prominence.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.2/5
Pricing
3.6/5
Customer Service
DePaul University NPS
DePaul University's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether DePaul University's customers would recommend using the product based on a scale of -100 to 100.
DePaul University Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
DePaul University NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 33 | Apr 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DePaul University Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of DePaul University users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DePaul University Product Quality
4/5
DePaul University has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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DePaul University Product Information
DePaul University’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.depaul.edu/
- Company Size
- 201-500 Employees
Industry
Tech
Education
DePaul University Pricing
DePaul University ROI & Value For Money
3.2/5
DePaul University has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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DePaul University Customer Satisfaction (CSAT)
DePaul University Customer Satisfaction (CSAT) Score
67 / 100
DePaul University has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DePaul University Customer Service
3.6/5
DePaul University has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About DePaul University's Customer Service
Address
Chicago, IL 60604
Website
http://www.depaul.edu/
Phone Number
(312) 362-8000
DePaul University as an Employer
Consumer vs. Employees
DePaul University scored a 34 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of DePaul University would recommend the brand to a friend. ENPS measures how likely DePaul University employees would recommend working at DePaul University to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
