-100
NPS
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Desalitech
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About Desalitech's Brand
Desalitech develops industrial reverse osmosis systems, providing an efficient and cost-effective water supply and wastewater treatment solution.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Desalitech NPS
Desalitech's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Desalitech's customers would recommend using the product based on a scale of -100 to 100.
Desalitech Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Desalitech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Desalitech Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Desalitech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Desalitech Product Quality
1.5/5
Desalitech has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Desalitech's overall Product Quality score rated by its users and customers.
Desalitech Product Information
Desalitech’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.desalitech.com
- Company Size
- 11-50 Employees
Industry
Renewables and Environment
Desalitech Pricing
Desalitech ROI & Value For Money
1.5/5
Desalitech has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Desalitech's overall ROI score rated by its users and customers.
Desalitech Customer Service
1.5/5
Desalitech has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Desalitech's overall Customer Service score rated by its users and customers.
About Desalitech's Customer Service
Address
One Gateway Center , Newton, MA 02458
Website
https://www.desalitech.com
Phone Number
617 564 1647
Desalitech as an Employer
4.4/5
Desalitech has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Desalitech scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Desalitech would recommend the brand to a friend. ENPS measures how likely Desalitech employees would recommend working at Desalitech to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
