-100
NPS
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Destination Pet
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About Destination Pet's Brand
Destination Pet is a nationwide community of skilled and passionate pet professionals dedicated to providing total pet health care. Through our innovative Connected Care approach, we’ve created a network of experts across all pet and vet care services making it easy for our clients to give their pets the best lives possible.
Brand at a Glance
78%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Destination Pet NPS
Destination Pet's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Destination Pet's customers would recommend using the product based on a scale of -100 to 100.
Destination Pet Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Destination Pet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -100 | May 2024 | -100 |
Apr 2025 -100 | Apr 2025 | -100 |
Oct 2025 -100 | Oct 2025 | -100 |
Mar 2026 -100 | Mar 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Destination Pet NPS by Ethnicity
Destination Pet's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Destination Pet Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Destination Pet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Destination Pet Customer Loyalty Score by Ethnicity
Destination Pet's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Destination Pet.
100
out of 100
Caucasian
Destination Pet Product Quality
1.5/5
Destination Pet has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Destination Pet Product Information
Destination Pet’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Professional Services
Quick Insights into Destination Pet Product Quality
Destination Pet's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Destination Pet's Product Quality.
Ranked Destination Pet Product Quality the Highest
Destination Pet Product Quality Score by Ethnicity
Destination Pet's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Destination Pet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Destination Pet Pricing
Destination Pet ROI & Value For Money
1.5/5
Destination Pet has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Destination Pet ROI
Destination Pet's ROI score was rated highest by Caucasian customers.
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Ranked Destination Pet ROI the Highest
Destination Pet ROI Score by Ethnicity
Destination Pet's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Destination Pet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Destination Pet Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Destination Pet Customer Service
1.5/5
Destination Pet has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Destination Pet's Customer Service
Address
8822 S Ridgeline Blvd #260, Highlands Ranch, CO 80129
Website
https://www.destinationpet.com/
Destination Pet's Social Links
Quick Insights into Destination Pet Customer Service
Destination Pet's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Destination Pet's Customer Service score.
Ranked Destination Pet Customer Service the Highest
Destination Pet Customer Service Score by Ethnicity
Destination Pet's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Destination Pet.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Destination Pet as an Employer
4.3/5
Destination Pet has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
CEO of Destination Pet
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Destination Pet scored a -100 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Destination Pet would recommend the brand to a friend. ENPS measures how likely Destination Pet employees would recommend working at Destination Pet to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 42% | Promoters |
|---|---|
| 32% | Passive |
| 26% | Detractors |
