-70
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Devereux
Marketing or Exec? Claim Your Free Account
About Devereux's Brand
Devereux Advanced Behavioral Health is one of the largest and most advanced behavioral healthcare organizations in the country.
Brand at a Glance
49%
Customer Loyalty
2.8/5
Product Quality
2.3/5
Pricing
2.4/5
Customer Service
Devereux NPS
Devereux's Net Promoter Score (NPS) is a -70 with 10% Promoters, 10% Passives, and 80% Detractors. Net Promoter Score tracks whether Devereux's customers would recommend using the product based on a scale of -100 to 100.
Devereux Overall NPS
| 10% | Promoters |
|---|---|
| 10% | Passives |
| 80% | Detractors |
Devereux NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Oct 2020 -100 | Oct 2020 | -100 |
Mar 2021 -66 | Mar 2021 | -66 |
Jun 2021 -75 | Jun 2021 | -75 |
Aug 2021 -80 | Aug 2021 | -80 |
May 2022 -83 | May 2022 | -83 |
Jul 2022 -85 | Jul 2022 | -85 |
Dec 2022 -87 | Dec 2022 | -87 |
Jan 2024 -66 | Jan 2024 | -66 |
Sep 2024 -70 | Sep 2024 | -70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Devereux Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Devereux users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Devereux Product Quality
2.8/5
Devereux has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Devereux's overall Product Quality score rated by its users and customers.
Devereux Product Information
Devereux’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.devereux.org/
- Company Size
- 11-50 Employees
Industry
Healthcare
Devereux Pricing
Devereux ROI & Value For Money
2.3/5
Devereux has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Devereux's overall ROI score rated by its users and customers.
Devereux Customer Satisfaction (CSAT)
Devereux Customer Satisfaction (CSAT) Score
40 / 100
Devereux has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Devereux Customer Service
2.4/5
Devereux has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Devereux's overall Customer Service score rated by its users and customers.
About Devereux's Customer Service
Address
444 Devereux Drive, Villanova, PA 19085
Website
http://www.devereux.org/
Phone Number
800-345-1292
Devereux's Social Links
Devereux as an Employer
2.5/5
Devereux has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Devereux scored a -70 for Net Promoter Score and a -56 for Employee Net Promoter Score. NPS gauges how likely a customer of Devereux would recommend the brand to a friend. ENPS measures how likely Devereux employees would recommend working at Devereux to a friend.
Net Promoter Score
-70
NPS Score
| 10% | Promoters |
|---|---|
| 10% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-56
eNPS Score
| 17% | Promoters |
|---|---|
| 10% | Passive |
| 73% | Detractors |
