-100
NPS
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Brand Page
DevFactory
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About DevFactory's Brand
DevFactory is a development company of factory software. DevFactory takes IT software services out of the dark ages — bringing radical cost savings to large businesses while simultaneously delivering a fundamentally higher quality product. It turns out, it's never a bad idea to use such proven principles as assembly lines, specialized machine tooling, lean manufacturing, kaizen, kanban, continuous integration, and continuous quality. DevFactory is a division of Trilogy, one of the world’s largest privately held enterprise software companies. Since 2008, Trilogy has been acquiring enterprise software firms, turning them around, and delivering phenomenal value for their customers. DevFactory provides R&D services to all of Trilogy’s businesses using a unique centralized model for software development and delivery.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
DevFactory NPS
DevFactory's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether DevFactory's customers would recommend using the product based on a scale of -100 to 100.
DevFactory Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
DevFactory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DevFactory Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of DevFactory users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DevFactory Product Quality
1.5/5
DevFactory has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DevFactory's overall Product Quality score rated by its users and customers.
DevFactory Product Information
DevFactory’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.devfactory.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
DevFactory Pricing
DevFactory ROI & Value For Money
1.5/5
DevFactory has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DevFactory's overall ROI score rated by its users and customers.
DevFactory Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DevFactory Customer Service
1.5/5
DevFactory has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DevFactory's overall Customer Service score rated by its users and customers.
About DevFactory's Customer Service
Address
401 Congress Ave, Suite 2650, Austin, TX
Website
http://www.devfactory.com
DevFactory's Social Links
DevFactory as an Employer
4.3/5
DevFactory has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
DevFactory scored a -100 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of DevFactory would recommend the brand to a friend. ENPS measures how likely DevFactory employees would recommend working at DevFactory to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 35% | Promoters |
|---|---|
| 42% | Passive |
| 23% | Detractors |
