-5
NPS
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DH Pace
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About DH Pace's Brand
Brand at a Glance
61%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
DH Pace NPS
DH Pace's Net Promoter Score (NPS) is a -5 with 45% Promoters, 5% Passives, and 50% Detractors. Net Promoter Score tracks whether DH Pace's customers would recommend using the product based on a scale of -100 to 100.
DH Pace Overall NPS
| 45% | Promoters |
|---|---|
| 5% | Passives |
| 50% | Detractors |
DH Pace NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -40 | Jul 2023 | -40 |
Aug 2023 -51 | Aug 2023 | -51 |
Sep 2023 -37 | Sep 2023 | -37 |
Nov 2023 -22 | Nov 2023 | -22 |
Dec 2023 -9 | Dec 2023 | -9 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 13 | Mar 2024 | 13 |
Aug 2024 0 | Aug 2024 | 0 |
Jan 2025 -6 | Jan 2025 | -6 |
Apr 2025 -15 | Apr 2025 | -15 |
Oct 2025 -11 | Oct 2025 | -11 |
May 2026 -5 | May 2026 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DH Pace NPS by Gender
DH Pace's NPS was rated 12 by Male customers on Comparably.
Male
12
DH Pace's NPS was rated 12 by Male customers on Comparably.
56%
Promoters
0%
Passives
44%
Detractors
Female
N/A
DH Pace's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
DH Pace NPS by Ethnicity
DH Pace's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Other -100 | Other | -100 |
DH Pace NPS by Age
DH Pace's NPS was rated 0 points by customers ages 41-45 on Comparably.
DH Pace NPS by Usage
DH Pace's NPS was rated the highest by customers who have used DH Pace's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
DH Pace Customer Reviews
Out of the 3 DH Pace customer reviews 2 were positive and 1 was constructive. DH Pace customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
DH Pace Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of DH Pace users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DH Pace Customer Loyalty Score by Gender
DH Pace's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
DH Pace Customer Loyalty Score by Ethnicity
DH Pace's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DH Pace.
78
out of 100
Caucasian
10
out of 100
Other
DH Pace Customer Loyalty Score by Age
DH Pace's Customer Loyalty score was rated 55% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of DH Pace.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 55% | 41-45 | 55% |
DH Pace Customer Loyalty Score by Usage
DH Pace's Customer Loyalty score was rated the highest by customers who have used DH Pace's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
DH Pace Product Quality
3.1/5
DH Pace has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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DH Pace Product Information
DH Pace’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- https://www.dhpace.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into DH Pace Product Quality
DH Pace's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked DH Pace Product Quality the Highest
Ranked DH Pace Product Quality the Lowest
DH Pace Product Quality Score by Gender
DH Pace's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
DH Pace Product Quality Score by Ethnicity
DH Pace's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of DH Pace.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Other 1.5 | Other | 1.5 |
DH Pace Product Quality Score by Age
DH Pace's Product Quality score was rated 2.7 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of DH Pace.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.7 | 41-45 | 2.7 |
DH Pace Product Quality Score by Usage
DH Pace's Product Quality score was rated the highest by customers who have used DH Pace's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
DH Pace Pricing
DH Pace ROI & Value For Money
2.9/5
DH Pace has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into DH Pace ROI
DH Pace's ROI score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked DH Pace ROI the Highest
Ranked DH Pace ROI the Lowest
DH Pace ROI Score by Gender
DH Pace's ROI score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of DH Pace.
Male
2.9/5
Female
N/A
DH Pace ROI Score by Ethnicity
DH Pace's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of DH Pace.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Other 1.5 | Other | 1.5 |
DH Pace ROI Score by Age
DH Pace's ROI score was rated 2.7 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of DH Pace.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.7 | 41-45 | 2.7 |
DH Pace ROI Score by Usage
DH Pace's ROI score was rated the highest by customers who have used DH Pace's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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DH Pace Customer Satisfaction (CSAT)
DH Pace Customer Satisfaction (CSAT) Score
50 / 100
DH Pace has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DH Pace Customer Satisfaction
DH Pace's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked DH Pace's Customer Satisfaction.
Ranked DH Pace Customer Satisfaction the Highest
Ranked DH Pace Customer Satisfaction the Lowest
DH Pace Customer Satisfaction Score by Gender
DH Pace's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of DH Pace.
50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
DH Pace Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
DH Pace's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DH Pace.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
DH Pace's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DH Pace.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
DH Pace Customer Satisfaction Score by Age
DH Pace's Customer Satisfaction score was rated 50 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of DH Pace.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 50% |
DH Pace Customer Satisfaction Score by Usage
DH Pace's Customer Satisfaction score was rated 33 points by customers who have used DH Pace's products/services for Less than 1 Year.
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DH Pace Customer Service
3.1/5
DH Pace has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About DH Pace's Customer Service
Website
https://www.dhpace.com
Quick Insights into DH Pace Customer Service
DH Pace's Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked DH Pace's Customer Service score.
Ranked DH Pace Customer Service the Highest
Ranked DH Pace Customer Service the Lowest
DH Pace Customer Service Score by Gender
DH Pace's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DH Pace.
Male
3.3/5
Female
N/A
DH Pace Customer Service Score by Ethnicity
DH Pace's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DH Pace.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Other 1.5 | Other | 1.5 |
DH Pace Customer Service Score by Age
DH Pace's Customer Service score was rated 2.7 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of DH Pace.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 2.7 | 41-45 | 2.7 |
DH Pace Customer Service Score by Usage
DH Pace's Customer Service score was rated the highest by customers who have used DH Pace's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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DH Pace as an Employer
Consumer vs. Employees
DH Pace scored a -5 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of DH Pace would recommend the brand to a friend. ENPS measures how likely DH Pace employees would recommend working at DH Pace to a friend.
Net Promoter Score
-5
NPS Score
| 45% | Promoters |
|---|---|
| 5% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 34% | Promoters |
|---|---|
| 22% | Passive |
| 44% | Detractors |
