-34
NPS
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Diamond Crystal Brands
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About Diamond Crystal Brands' Brand
Diamond Crystal Brands is a provider of nutritional foods and beverages developed specifically for individuals with special dietary needs.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Diamond Crystal Brands NPS
Diamond Crystal Brands's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Diamond Crystal Brands's customers would recommend using the product based on a scale of -100 to 100.
Diamond Crystal Brands Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Diamond Crystal Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
May 2022 0 | May 2022 | 0 |
Aug 2023 -33 | Aug 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Diamond Crystal Brands Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Diamond Crystal Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Diamond Crystal Brands Product Quality
1.5/5
Diamond Crystal Brands has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Diamond Crystal Brands' overall Product Quality score rated by its users and customers.
Diamond Crystal Brands Product Information
Diamond Crystal Brands’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://dcbrands.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Food and Beverages
Healthcare
Diamond Crystal Brands Pricing
Diamond Crystal Brands ROI & Value For Money
1.5/5
Diamond Crystal Brands has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Diamond Crystal Brands' overall ROI score rated by its users and customers.
Diamond Crystal Brands Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Diamond Crystal Brands Customer Service
1.5/5
Diamond Crystal Brands has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Diamond Crystal Brands' overall Customer Service score rated by its users and customers.
About Diamond Crystal Brands's Customer Service
Address
3000 Tremont Road, Savannah, GA 31405
Website
http://dcbrands.com/
Phone Number
(770) 814-0046
Diamond Crystal Brands as an Employer
Consumer vs. Employees
Diamond Crystal Brands scored a -34 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Diamond Crystal Brands would recommend the brand to a friend. ENPS measures how likely Diamond Crystal Brands employees would recommend working at Diamond Crystal Brands to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
