20
NPS
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Brand Page
Diana
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About Diana's Brand
Get to know the size of your home.
Brand at a Glance
87%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Diana NPS
Diana's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Diana's customers would recommend using the product based on a scale of -100 to 100.
Diana Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Diana NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 0 | Dec 2022 | 0 |
Oct 2023 -50 | Oct 2023 | -50 |
Apr 2024 25 | Apr 2024 | 25 |
Dec 2024 20 | Dec 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Diana Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Diana users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Diana Product Quality
4.1/5
Diana has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Diana Product Information
Diana’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Diana Pricing
Diana ROI & Value For Money
4/5
Diana has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Diana Customer Satisfaction (CSAT)
Diana Customer Satisfaction (CSAT) Score
100 / 100
Diana has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Diana Customer Service
4/5
Diana has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Diana's Customer Service
Website
http://www.liveupindia.com/blog/2016/01/28/get-to-know-the-size-of-your-home/
Diana as an Employer
4.1/5
Diana has a 4.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Diana scored a 20 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Diana would recommend the brand to a friend. ENPS measures how likely Diana employees would recommend working at Diana to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
