50
NPS
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Digital Pharmacist
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About Digital Pharmacist's Brand
Digital Pharmacist offers pharmacies a comprehensive digital engagement platform to transform their business. We help pharmacies help people.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4.5/5
Pricing
4.2/5
Customer Service
Digital Pharmacist NPS
Digital Pharmacist's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Digital Pharmacist's customers would recommend using the product based on a scale of -100 to 100.
Digital Pharmacist Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Digital Pharmacist NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Aug 2025 50 | Aug 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digital Pharmacist Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Digital Pharmacist users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Digital Pharmacist Product Quality
3.7/5
Digital Pharmacist has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Pharmacist's overall Product Quality score rated by its users and customers.
Digital Pharmacist Product Information
Digital Pharmacist’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Digital Pharmacist Pricing
Digital Pharmacist ROI & Value For Money
4.5/5
Digital Pharmacist has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Pharmacist's overall ROI score rated by its users and customers.
Digital Pharmacist Customer Satisfaction (CSAT)
Digital Pharmacist Customer Satisfaction (CSAT) Score
100 / 100
Digital Pharmacist has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Digital Pharmacist Customer Service
4.2/5
Digital Pharmacist has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Pharmacist's overall Customer Service score rated by its users and customers.
About Digital Pharmacist's Customer Service
Address
3800 North Lamar Boulevard, Suite 320, Austin, TX 78756
Website
https://www.digitalpharmacist.com
Phone Number
5125228790
Digital Pharmacist's Social Links
Digital Pharmacist as an Employer
4.6/5
Digital Pharmacist has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Digital Pharmacist scored a 50 for Net Promoter Score and a 77 for Employee Net Promoter Score. NPS gauges how likely a customer of Digital Pharmacist would recommend the brand to a friend. ENPS measures how likely Digital Pharmacist employees would recommend working at Digital Pharmacist to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
77
eNPS Score
| 80% | Promoters |
|---|---|
| 17% | Passive |
| 3% | Detractors |
