71
NPS
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Digital Promise
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About Digital Promise's Brand
We work at the intersection of education leaders, researchers, and technology developers to improve learning opportunities for all
Brand at a Glance
90%
Customer Loyalty
4.4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Digital Promise NPS
Digital Promise's Net Promoter Score (NPS) is a 71 with 71% Promoters, 29% Passives, and 0% Detractors. Net Promoter Score tracks whether Digital Promise's customers would recommend using the product based on a scale of -100 to 100.
Digital Promise Overall NPS
| 71% | Promoters |
|---|---|
| 29% | Passives |
| 0% | Detractors |
Digital Promise NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Sep 2020 100 | Sep 2020 | 100 |
Dec 2020 100 | Dec 2020 | 100 |
Jun 2021 75 | Jun 2021 | 75 |
Aug 2021 60 | Aug 2021 | 60 |
Nov 2021 66 | Nov 2021 | 66 |
Aug 2022 71 | Aug 2022 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Digital Promise Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Digital Promise users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Digital Promise Product Quality
4.4/5
Digital Promise has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Promise's overall Product Quality score rated by its users and customers.
Digital Promise Product Information
Digital Promise’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Non-Profit
Digital Promise Pricing
Digital Promise ROI & Value For Money
4.2/5
Digital Promise has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Promise's overall ROI score rated by its users and customers.
Digital Promise Customer Satisfaction (CSAT)
Digital Promise Customer Satisfaction (CSAT) Score
100 / 100
Digital Promise has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Digital Promise Customer Service
4.2/5
Digital Promise has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Digital Promise's overall Customer Service score rated by its users and customers.
About Digital Promise's Customer Service
Address
1001 Connecticut Ave NW Suite 935, Washington, DC 20036
Website
http://www.digitalpromise.org
Phone Number
(202) 450-3675
Digital Promise's Social Links
Digital Promise as an Employer
3.8/5
Digital Promise has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Digital Promise scored a 71 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Digital Promise would recommend the brand to a friend. ENPS measures how likely Digital Promise employees would recommend working at Digital Promise to a friend.
Net Promoter Score
71
NPS Score
| 71% | Promoters |
|---|---|
| 29% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
