-72
NPS
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Diversified Maintenance
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About Diversified Maintenance's Brand
Diversified Maintenance is the nation’s leading provider of client-focused, quality facility maintenance services.
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
3.2/5
Customer Service
Diversified Maintenance NPS
Diversified Maintenance's Net Promoter Score (NPS) is a -72 with 14% Promoters, 0% Passives, and 86% Detractors. Net Promoter Score tracks whether Diversified Maintenance's customers would recommend using the product based on a scale of -100 to 100.
Diversified Maintenance Overall NPS
| 14% | Promoters |
|---|---|
| 0% | Passives |
| 86% | Detractors |
Diversified Maintenance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
May 2022 -33 | May 2022 | -33 |
Feb 2023 -50 | Feb 2023 | -50 |
Dec 2023 -60 | Dec 2023 | -60 |
Feb 2025 -67 | Feb 2025 | -67 |
Mar 2025 -71 | Mar 2025 | -71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Diversified Maintenance Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Diversified Maintenance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Diversified Maintenance Product Quality
2.8/5
Diversified Maintenance has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Diversified Maintenance's overall Product Quality score rated by its users and customers.
Diversified Maintenance Product Information
Diversified Maintenance’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.diversifiedm.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Real Estate
Diversified Maintenance Pricing
Diversified Maintenance ROI & Value For Money
2.9/5
Diversified Maintenance has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Diversified Maintenance Customer Satisfaction (CSAT)
Diversified Maintenance Customer Satisfaction (CSAT) Score
50 / 100
Diversified Maintenance has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Diversified Maintenance Customer Service
3.2/5
Diversified Maintenance has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Diversified Maintenance's Customer Service
Address
5110 Sunforest Dr, Suite 250, Tampa, FL 33634
Website
http://www.diversifiedm.com
Phone Number
+1-800-351-1557
Diversified Maintenance's Social Links
Diversified Maintenance as an Employer
2.5/5
Diversified Maintenance has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Diversified Maintenance
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Diversified Maintenance scored a -72 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Diversified Maintenance would recommend the brand to a friend. ENPS measures how likely Diversified Maintenance employees would recommend working at Diversified Maintenance to a friend.
Net Promoter Score
-72
NPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 34% | Promoters |
|---|---|
| 11% | Passive |
| 55% | Detractors |
