50
NPS
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Brand Page
DMDC
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About DMDC's Brand
DoD Defense Manpower Data Center.
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
DMDC NPS
DMDC's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether DMDC's customers would recommend using the product based on a scale of -100 to 100.
DMDC Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
DMDC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
May 2023 -33 | May 2023 | -33 |
Apr 2024 63 | Apr 2024 | 63 |
Apr 2025 50 | Apr 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DMDC NPS by Gender
DMDC's NPS was rated 74 by Female customers on Comparably.
Female
74
DMDC's NPS was rated 74 by Female customers on Comparably.
87%
Promoters
0%
Passives
13%
Detractors
Male
N/A
DMDC's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
DMDC NPS by Ethnicity
DMDC's NPS was rated 100 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
DMDC NPS by Age
DMDC's NPS was rated 100 points by customers ages 56-60 on Comparably.
DMDC NPS by Usage
DMDC's NPS was rated 40 points by customers who have used DMDC's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 40 | Over 10 Years | 40 |
DMDC Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of DMDC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DMDC Customer Loyalty Score by Gender
DMDC's Customer Loyalty score was rated 89 by Female customers on Comparably.
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Female
89%
Yes
Male
N/A
Yes
DMDC Customer Loyalty Score by Ethnicity
DMDC's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DMDC.
100
out of 100
African American/Black
DMDC Customer Loyalty Score by Age
DMDC's Customer Loyalty score was rated 100% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of DMDC.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
DMDC Customer Loyalty Score by Usage
DMDC's Customer Loyalty score was rated 82% by customers who have used DMDC's products/services for Over 10 Years.
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DMDC Customer Loyalty Score by Industry
DMDC's Customer Loyalty score was rated 64% by Military and Defense industry customers.
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DMDC Product Quality
3.5/5
DMDC has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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DMDC Product Information
DMDC’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Military and Defense industry rated DMDC's product the highest.
- Website
- https://www.dmdc.osd.mil/
- Company Size
- 501-1,000 Employees
Quick Insights into DMDC Product Quality
DMDC's Product Quality score was rated highest by customers ages 56-60.
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Ranked DMDC Product Quality the Highest
DMDC Product Quality Score by Gender
DMDC's Product Quality score was rated 4.4 by Female customers on Comparably.
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Female
4.4/5
Male
N/A
DMDC Product Quality Score by Ethnicity
DMDC's Product Quality score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of DMDC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
DMDC Product Quality Score by Age
DMDC's Product Quality score was rated 5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of DMDC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 5 | 56-60 | 5 |
DMDC Product Quality Score by Usage
DMDC's Product Quality score was rated 3.6 stars by customers who have used DMDC's products/services for Over 10 Years.
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DMDC Product Quality Score by Industry
DMDC's Product Quality score was rated 3.2 stars by Military and Defense industry customers.
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DMDC Pricing
DMDC ROI & Value For Money
3.5/5
DMDC has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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DMDC Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Military and Defense industry.
Quick Insights into DMDC ROI
DMDC's ROI score was rated highest by customers ages 56-60.
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Ranked DMDC ROI the Highest
DMDC ROI Score by Gender
DMDC's ROI score was rated 4.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of DMDC.
Female
4.4/5
Male
N/A
DMDC ROI Score by Ethnicity
DMDC's ROI score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of DMDC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
DMDC ROI Score by Age
DMDC's ROI score was rated 5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of DMDC.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 5 | 56-60 | 5 |
DMDC ROI Score by Usage
DMDC's ROI score was rated 3.6 stars by customers who have used DMDC's products/services for Over 10 Years.
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DMDC ROI Score by Industry
DMDC's ROI score was rated 3.2 stars by Military and Defense industry customers.
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DMDC Customer Satisfaction (CSAT)
DMDC Customer Satisfaction (CSAT) Score
64 / 100
DMDC has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
64%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DMDC Customer Satisfaction
DMDC's Customer Satisfaction score was rated highest by customers ages 56-60.
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Ranked DMDC Customer Satisfaction the Highest
DMDC Customer Satisfaction Score by Gender
DMDC's Customer Satisfaction score was rated 87 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of DMDC.
87 / 100
FemaleVery Satisfied | 87% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
DMDC Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
DMDC's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DMDC.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
DMDC Customer Satisfaction Score by Age
DMDC's Customer Satisfaction score was rated 100 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of DMDC.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 100% |
DMDC Customer Satisfaction Score by Usage
DMDC's Customer Satisfaction score was rated 70 points by customers who have used DMDC's products/services for Over 10 Years.
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DMDC Customer Satisfaction Score by Industry
DMDC's Customer Satisfaction score was rated 60 points by Military and Defense industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "DMDC Customer Satisfaction Score by Industry",
"text": "DMDC's Customer Satisfaction score was rated 60 points by Military and Defense industry customers.",
"bars": [
{
"label": "Military and Defense",
"groupId": 538,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "DMDC's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
}
]
}DMDC Customer Service
3.5/5
DMDC has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About DMDC's Customer Service
Address
Arlington, VA
Website
https://www.dmdc.osd.mil/
Quick Insights into DMDC Customer Service
DMDC's Customer Service score was rated highest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked DMDC's Customer Service score.
Ranked DMDC Customer Service the Highest
DMDC Customer Service Score by Gender
DMDC's Customer Service score was rated 4.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DMDC.
Female
4.4/5
Male
N/A
DMDC Customer Service Score by Ethnicity
DMDC's Customer Service score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DMDC.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
DMDC Customer Service Score by Age
DMDC's Customer Service score was rated 5 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of DMDC.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 5 | 56-60 | 5 |
DMDC Customer Service Score by Usage
DMDC's Customer Service score was rated 3.6 stars by customers who have used DMDC's products/services for Over 10 Years.
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DMDC Customer Service Score by Industry
DMDC's Customer Service score was rated 3.2 stars by Military and Defense industry customers.
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DMDC as an Employer
Consumer vs. Employees
DMDC scored a 50 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of DMDC would recommend the brand to a friend. ENPS measures how likely DMDC employees would recommend working at DMDC to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
