53
NPS
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Docuware
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About Docuware's Brand
DocuWare provides digital document management and automated workflow solutions to organizations of any size and across all major industries from manufacturing and retail to healthcare and government. With availability in 24 languages and supporting cloud and on-premises deployments, DocuWare currently serves over 19,000 customers and 930,000 users across 100+ countries with a global network of over 800 partners.
Brand at a Glance
85%
Customer Loyalty
4.2/5
Product Quality
4.4/5
Pricing
3.7/5
Customer Service
Docuware NPS
Docuware's Net Promoter Score (NPS) is a 53 with 64% Promoters, 25% Passives, and 11% Detractors. Net Promoter Score tracks whether Docuware's customers would recommend using the product based on a scale of -100 to 100.
Docuware Overall NPS
| 64% | Promoters |
|---|---|
| 25% | Passives |
| 11% | Detractors |
Docuware NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 57 | Aug 2020 | 57 |
Jan 2024 56 | Jan 2024 | 56 |
Feb 2024 58 | Feb 2024 | 58 |
Jul 2025 55 | Jul 2025 | 55 |
Jan 2026 54 | Jan 2026 | 54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Docuware NPS by Gender
Docuware's NPS was rated 33 by Male customers on Comparably.
Male
33
Docuware's NPS was rated 33 by Male customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Female
N/A
Docuware's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Docuware NPS by Usage
Docuware's NPS was rated the highest by customers who have used Docuware's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 61 | 2 to 5 Years | 61 |
5 to 10 Years 73 | 5 to 10 Years | 73 |
Docuware Customer Reviews
Out of the 2 Docuware customer reviews 2 were positive and 0 were constructive. Docuware customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Docuware Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Docuware users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Docuware Customer Loyalty Score by Gender
Docuware's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Docuware.
Male
100%
Yes
Female
N/A
Yes
Docuware Product Quality
4.2/5
Docuware has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Docuware Product Information
Docuware serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, and Latin America. Docuware supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Docuware’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Docuware's product the highest. Reviewers from the Legal industry rated Docuware the lowest at 4.3.
- Website
- https://start.docuware.com
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Languages Supported
English
French
German
Portuguese
Spanish
Italian
Product Type
Document Management Software
Content Management System (CMS) Software
Enterprise Content Management Software
Quick Insights into Docuware Product Quality
Docuware's Product Quality score was rated highest by customers who have used Docuware's products/services for 5 to 10 Years, and rated lowest by customers from the Legal industry.
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Ranked Docuware Product Quality the Highest
Ranked Docuware Product Quality the Lowest
Docuware Product Quality Score by Gender
Docuware's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Docuware.
Male
4.6/5
Female
N/A
Docuware Product Quality Score by Usage
Docuware's Product Quality score was rated the highest by customers who have used Docuware's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Docuware Product Quality Score by Industry
Docuware's Product Quality score was rated the highest by Tech industry customers, and the lowest by Legal industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Docuware Pricing
Docuware ROI & Value For Money
4.4/5
Docuware has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Docuware Pricing Plans
Docuware has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Docuware?
Medium Businesses
Large Enterprises
Quick Insights into Docuware ROI
Docuware's ROI score was rated highest by Male customers.
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Ranked Docuware ROI the Highest
Docuware ROI Score by Gender
Docuware's ROI score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Docuware.
Male
4.1/5
Female
N/A
Docuware ROI Score by Industry
Docuware's ROI score was rated 4.1 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Docuware Customer Satisfaction (CSAT)
Docuware Customer Satisfaction (CSAT) Score
75 / 100
Docuware has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Docuware Customer Satisfaction
Docuware's Customer Satisfaction score was rated highest by Male customers.
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Ranked Docuware Customer Satisfaction the Highest
Docuware Customer Satisfaction Score by Gender
Docuware's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Docuware.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Docuware Customer Service
3.7/5
Docuware has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Docuware's Customer Service
Address
25 Creek Dr Suite 100, Beacon, NY 12508
Website
https://start.docuware.com
Phone Number
49 89 89 44 33 0
Quick Insights into Docuware Customer Service
Docuware's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Docuware's Customer Service score.
Ranked Docuware Customer Service the Highest
Docuware Customer Service Score by Gender
Docuware's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Docuware.
Male
4.1/5
Female
N/A
Docuware as an Employer
4.5/5
Docuware has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Docuware scored a 53 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Docuware would recommend the brand to a friend. ENPS measures how likely Docuware employees would recommend working at Docuware to a friend.
Net Promoter Score
53
NPS Score
| 64% | Promoters |
|---|---|
| 25% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
