-72
NPS
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Don McGill Toyota
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About Don McGill Toyota's Brand
Since 1970, the original Don McGill Toyota in Houston has been serving customers from all over Houston, Katy, Sugar Land and Richmond TX
Brand at a Glance
63%
Customer Loyalty
2.1/5
Product Quality
2/5
Pricing
2/5
Customer Service
Don McGill Toyota NPS
Don McGill Toyota's Net Promoter Score (NPS) is a -72 with 14% Promoters, 0% Passives, and 86% Detractors. Net Promoter Score tracks whether Don McGill Toyota's customers would recommend using the product based on a scale of -100 to 100.
Don McGill Toyota Overall NPS
| 14% | Promoters |
|---|---|
| 0% | Passives |
| 86% | Detractors |
Don McGill Toyota NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Apr 2021 -100 | Apr 2021 | -100 |
Oct 2021 -100 | Oct 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Dec 2022 -67 | Dec 2022 | -67 |
Feb 2023 -71 | Feb 2023 | -71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Don McGill Toyota Customer Reviews
Out of the 2 Don McGill Toyota customer reviews 0 were positive and 2 were constructive. Don McGill Toyota customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Don McGill Toyota Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Don McGill Toyota users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Don McGill Toyota Product Quality
2.1/5
Don McGill Toyota has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Don McGill Toyota Product Information
Don McGill Toyota’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://donmcgilltoyota.com/
- Company Size
- 11-50 Employees
Don McGill Toyota Pricing
Don McGill Toyota ROI & Value For Money
2/5
Don McGill Toyota has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Don McGill Toyota Customer Satisfaction (CSAT)
Don McGill Toyota Customer Satisfaction (CSAT) Score
20 / 100
Don McGill Toyota has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Don McGill Toyota Customer Service
2/5
Don McGill Toyota has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Don McGill Toyota's Customer Service
Address
11800 Katy Freeway I-10, Houston, TX 77079
Website
http://donmcgilltoyota.com/
Phone Number
281-496-2000
Don McGill Toyota as an Employer
Consumer vs. Employees
Don McGill Toyota scored a -72 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Don McGill Toyota would recommend the brand to a friend. ENPS measures how likely Don McGill Toyota employees would recommend working at Don McGill Toyota to a friend.
Net Promoter Score
-72
NPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 0% | Promoters |
|---|---|
| 80% | Passive |
| 20% | Detractors |
