-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Donegal Insurance Group
Marketing or Exec? Claim Your Free Account
About Donegal Insurance Group's Brand
Donegal Insurance Group is a regional property-casualty insurance company doing business in 26 states, headquartered in Marietta, PA, with 7 regional offices located in Athens, GA, Le Mars, IA, Grand Rapids, MI, Albuquerque, NM, Greenville, OH, Glen Allen, VA, and Sheboygan Falls, WI. Donegal offers a broad range of personal and commercial insurance products sold exclusively through our network of independent agents. We are committed to the independent agency system and proud of the company’s heritage, which spans over 130 years. Donegal’s strong financial foundation and successful operating strategies have earned the company a rating of “A” (Excellent) by the A.M. Best Company, the nation’s leading insurance rating organization.
Brand at a Glance
73%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
Donegal Insurance Group NPS
Donegal Insurance Group's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Donegal Insurance Group's customers would recommend using the product based on a scale of -100 to 100.
Donegal Insurance Group Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Donegal Insurance Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
May 2024 -100 | May 2024 | -100 |
Jul 2024 -100 | Jul 2024 | -100 |
Jan 2025 -50 | Jan 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Donegal Insurance Group NPS by Gender
Donegal Insurance Group's NPS was rated -50 by Male customers on Comparably.
Male
-50
Donegal Insurance Group's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
Donegal Insurance Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Donegal Insurance Group Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Donegal Insurance Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Donegal Insurance Group Customer Loyalty Score by Gender
Donegal Insurance Group's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Donegal Insurance Group.
Male
78%
Yes
Female
N/A
Yes
Donegal Insurance Group Product Quality
2.3/5
Donegal Insurance Group has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Donegal Insurance Group's overall Product Quality score rated by its users and customers.
Donegal Insurance Group Product Information
Donegal Insurance Group’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.donegalgroup.com
- Company Size
- 501-1,000 Employees
Industry
Insurance
Quick Insights into Donegal Insurance Group Product Quality
Donegal Insurance Group's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Donegal Insurance Group's Product Quality.
Ranked Donegal Insurance Group Product Quality the Highest
Donegal Insurance Group Product Quality Score by Gender
Donegal Insurance Group's Product Quality score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Donegal Insurance Group.
Male
1.6/5
Female
N/A
Donegal Insurance Group Pricing
Donegal Insurance Group ROI & Value For Money
2.3/5
Donegal Insurance Group has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Donegal Insurance Group's overall ROI score rated by its users and customers.
Quick Insights into Donegal Insurance Group ROI
Donegal Insurance Group's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Donegal Insurance Group's ROI score.
Ranked Donegal Insurance Group ROI the Highest
Donegal Insurance Group ROI Score by Gender
Donegal Insurance Group's ROI score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Donegal Insurance Group.
Male
1.6/5
Female
N/A
Donegal Insurance Group Customer Satisfaction (CSAT)
Donegal Insurance Group Customer Satisfaction (CSAT) Score
25 / 100
Donegal Insurance Group has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Donegal Insurance Group Customer Satisfaction
Donegal Insurance Group's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Donegal Insurance Group's Customer Satisfaction.
Ranked Donegal Insurance Group Customer Satisfaction the Highest
Donegal Insurance Group Customer Satisfaction Score by Gender
Donegal Insurance Group's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Donegal Insurance Group.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Donegal Insurance Group Customer Service
2.3/5
Donegal Insurance Group has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Donegal Insurance Group's overall Customer Service score rated by its users and customers.
About Donegal Insurance Group's Customer Service
Address
1195 River Road, Marietta, PA 17547
Website
http://www.donegalgroup.com
Phone Number
+1 717-426-1931
Quick Insights into Donegal Insurance Group Customer Service
Donegal Insurance Group's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Donegal Insurance Group's Customer Service score.
Ranked Donegal Insurance Group Customer Service the Highest
Donegal Insurance Group Customer Service Score by Gender
Donegal Insurance Group's Customer Service score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Donegal Insurance Group.
Male
1.6/5
Female
N/A
Donegal Insurance Group as an Employer
4.5/5
Donegal Insurance Group has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Donegal Insurance Group scored a -50 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Donegal Insurance Group would recommend the brand to a friend. ENPS measures how likely Donegal Insurance Group employees would recommend working at Donegal Insurance Group to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
