0
NPS
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Downeast
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About Downeast's Brand
Founded in 1991, Downeast is an omnichannel lifestyle brand that combines furniture and apparel into a total offering for both home and wardrobe. Led by Sam and Kacie Malouf, Downeast currently operates 40 retail locations in Utah, Arizona, Idaho and Nevada along with two popular ecommerce websites. For more information, visit downeastbasics.com or downeasthome.com.
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Downeast NPS
Downeast's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Downeast's customers would recommend using the product based on a scale of -100 to 100.
Downeast Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Downeast NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Apr 2023 0 | Apr 2023 | 0 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 -25 | May 2024 | -25 |
Nov 2024 0 | Nov 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Downeast Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Downeast users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Downeast Product Quality
2.2/5
Downeast has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Downeast's overall Product Quality score rated by its users and customers.
Downeast Product Information
Downeast’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Retail
Downeast Pricing
Downeast ROI & Value For Money
2.5/5
Downeast has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Downeast's overall ROI score rated by its users and customers.
Downeast Customer Satisfaction (CSAT)
Downeast Customer Satisfaction (CSAT) Score
34 / 100
Downeast has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Downeast Customer Service
2.5/5
Downeast has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Downeast's overall Customer Service score rated by its users and customers.
About Downeast's Customer Service
Address
375 West Hope Ave, Salt Lake City, UT 84115
Website
http://www.downeastbasics.com
Phone Number
801-467-7520
Downeast's Social Links
Downeast as an Employer
4.5/5
Downeast has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Downeast scored a 0 for Net Promoter Score and a 47 for Employee Net Promoter Score. NPS gauges how likely a customer of Downeast would recommend the brand to a friend. ENPS measures how likely Downeast employees would recommend working at Downeast to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
47
eNPS Score
| 62% | Promoters |
|---|---|
| 23% | Passive |
| 15% | Detractors |
