-100
NPS
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Brand Page
Doxim
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About Doxim's Brand
Doxim develops a fully integrated suite of SaaS based software products and services.
Brand at a Glance
5/5
Product Quality
5/5
Customer Service
Doxim NPS
Doxim's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Doxim's customers would recommend using the product based on a scale of -100 to 100.
Doxim Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Doxim NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -100 | Apr 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Doxim Product Quality
5/5
Doxim has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Doxim Product Information
Doxim serves markets in the United States. Doxim supports Web devices and offers products for small sized businesses.
Doxim’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.doxim.com/
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Enterprise
FinTech
SaaS
Languages Supported
English
Product Type
CRM Software
Financial CRM Software
Doxim Customer Service
5/5
Doxim has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Doxim's overall Customer Service score rated by its users and customers.
About Doxim's Customer Service
Address
1380 Rodick Road , Suite102, Markham, VA L3R 9X7 Canada
Website
http://www.doxim.com/
Phone Number
866.475.9876
Doxim as an Employer
3.4/5
Doxim has a 3.4/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Doxim scored a -100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Doxim would recommend the brand to a friend. ENPS measures how likely Doxim employees would recommend working at Doxim to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
