100
NPS
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Doyon
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About Doyon's Brand
Doyon, Limited, the Native regional corporation for Interior Alaska, is a for-profit corporation with more than 19,000 shareholders.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Doyon NPS
Doyon's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Doyon's customers would recommend using the product based on a scale of -100 to 100.
Doyon Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Doyon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
Dec 2024 100 | Dec 2024 | 100 |
Feb 2025 100 | Feb 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Doyon Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Doyon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Doyon Product Quality
4.1/5
Doyon has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Doyon Product Information
Doyon’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.doyon.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Doyon Pricing
Doyon ROI & Value For Money
4.1/5
Doyon has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Doyon Customer Satisfaction (CSAT)
Doyon Customer Satisfaction (CSAT) Score
75 / 100
Doyon has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Doyon Customer Service
4.1/5
Doyon has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Doyon's Customer Service
Address
1 Doyon Place Suite 300, Fairbanks, AK
Website
http://www.doyon.com/
Phone Number
1(888)478-4755
Doyon as an Employer
3.2/5
Doyon has a 3.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Doyon scored a 100 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Doyon would recommend the brand to a friend. ENPS measures how likely Doyon employees would recommend working at Doyon to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 14% | Promoters |
|---|---|
| 43% | Passive |
| 43% | Detractors |
