100
NPS
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Drinks
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About Drinks' Brand
DRINKS is disrupting the way wine is sold, bringing consumers high quality wine at the lowest prices, to their doorstep
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Drinks NPS
Drinks's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Drinks's customers would recommend using the product based on a scale of -100 to 100.
Drinks Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Drinks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Jul 2021 100 | Jul 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Drinks Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Drinks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Drinks Product Quality
4.1/5
Drinks has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Drinks' overall Product Quality score rated by its users and customers.
Drinks Product Information
Drinks’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.drinks.com/
- Company Size
- 51-200 Employees
Industry
Beverage, Wine and Spirits
Drinks Pricing
Drinks ROI & Value For Money
4.2/5
Drinks has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Drinks' overall ROI score rated by its users and customers.
Drinks Customer Satisfaction (CSAT)
Drinks Customer Satisfaction (CSAT) Score
100 / 100
Drinks has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Drinks Customer Service
4.2/5
Drinks has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Drinks's Customer Service
Address
10900 Wilshire Blvd, Los Angeles, CA 90024
Website
http://www.drinks.com/
Phone Number
3104418400
Drinks as an Employer
4.4/5
Drinks has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Drinks scored a 100 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of Drinks would recommend the brand to a friend. ENPS measures how likely Drinks employees would recommend working at Drinks to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 80% | Promoters |
|---|---|
| 10% | Passive |
| 10% | Detractors |
