-12
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Driven Brands
Marketing or Exec? Claim Your Free Account
About Driven Brands' Brand
A Charlotte-based automotive aftermarket franchising platform whose brands include Meineke and Maaco
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
Driven Brands CMO
Driven Brands NPS
Driven Brands's Net Promoter Score (NPS) is a -12 with 37% Promoters, 14% Passives, and 49% Detractors. Net Promoter Score tracks whether Driven Brands's customers would recommend using the product based on a scale of -100 to 100.
Driven Brands Overall NPS
| 37% | Promoters |
|---|---|
| 14% | Passives |
| 49% | Detractors |
Driven Brands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -4 | Aug 2023 | -4 |
Oct 2023 -9 | Oct 2023 | -9 |
Nov 2023 -16 | Nov 2023 | -16 |
Dec 2023 -18 | Dec 2023 | -18 |
Apr 2024 -11 | Apr 2024 | -11 |
May 2024 -13 | May 2024 | -13 |
Jun 2024 -10 | Jun 2024 | -10 |
Jul 2024 -12 | Jul 2024 | -12 |
Oct 2024 -15 | Oct 2024 | -15 |
May 2025 -17 | May 2025 | -17 |
Aug 2025 -14 | Aug 2025 | -14 |
Nov 2025 -12 | Nov 2025 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Driven Brands NPS by Gender
Male customers rated Driven Brands's NPS 35 points higher than Female customers.
Male
-7
Driven Brands's NPS was rated -7 by Male customers on Comparably.
43%
Promoters
7%
Passives
50%
Detractors
Female
-42
Driven Brands's NPS was rated -42 by Female customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Driven Brands NPS by Ethnicity
Driven Brands's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
African American/Black 60 | African American/Black | 60 |
Driven Brands NPS by Age
Driven Brands's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Driven Brands NPS by Usage
Driven Brands's NPS was rated the highest by customers who have used Driven Brands's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -20 | 1 to 2 Years | -20 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
Driven Brands Customer Reviews
Out of the 7 Driven Brands customer reviews 2 were positive and 5 were constructive. Driven Brands customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Driven Brands Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Driven Brands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Driven Brands Customer Loyalty Score by Gender
Male customers rated Driven Brands's Customer Loyalty score 20% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Driven Brands.
Male
81%
Yes
Female
61%
Yes
Driven Brands Customer Loyalty Score by Ethnicity
Driven Brands's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Driven Brands.
74
out of 100
Caucasian
64
out of 100
African American/Black
Driven Brands Customer Loyalty Score by Age
Driven Brands's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Driven Brands.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
36-40 70% | 36-40 | 70% |
41-45 40% | 41-45 | 40% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
Driven Brands Customer Loyalty Score by Usage
Driven Brands's Customer Loyalty score was rated the highest by customers who have used Driven Brands's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Driven Brands Customer Loyalty Score by Industry
Driven Brands's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Driven Brands Product Quality
3/5
Driven Brands has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Driven Brands' overall Product Quality score rated by its users and customers.
Driven Brands Product Information
Driven Brands’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Driven Brands's product the highest. Reviewers from the Tech industry rated Driven Brands the lowest at 1.5.
- Website
- http://www.drivenbrands.com/
- Company Size
- 1,001-5,000 Employees
Industry
Automotive and Transportation
Quick Insights into Driven Brands Product Quality
Driven Brands's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Driven Brands' Product Quality.
Ranked Driven Brands Product Quality the Highest
Ranked Driven Brands Product Quality the Lowest
Driven Brands Product Quality Score by Gender
Male customers rated Driven Brands's Product Quality score 0.8 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Driven Brands.
Male
2.8/5
Female
2/5
Driven Brands Product Quality Score by Ethnicity
Driven Brands's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Driven Brands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 3.9 | African American/Black | 3.9 |
Driven Brands Product Quality Score by Age
Driven Brands's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Driven Brands.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
36-40 2.6 | 36-40 | 2.6 |
41-45 1.5 | 41-45 | 1.5 |
51-55 2.5 | 51-55 | 2.5 |
56-60 3.2 | 56-60 | 3.2 |
Driven Brands Product Quality Score by Usage
Driven Brands's Product Quality score was rated the highest by customers who have used Driven Brands's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Driven Brands Product Quality Score by Industry
Driven Brands's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Driven Brands Pricing
Driven Brands ROI & Value For Money
3/5
Driven Brands has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Driven Brands' overall ROI score rated by its users and customers.
Driven Brands Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Tech industry think that they had the lowest ROI from Driven Brands.
Quick Insights into Driven Brands ROI
Driven Brands's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Driven Brands' ROI score.
Ranked Driven Brands ROI the Highest
Ranked Driven Brands ROI the Lowest
Driven Brands ROI Score by Gender
Male customers rated Driven Brands's ROI score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Driven Brands.
Male
2.9/5
Female
2.3/5
Driven Brands ROI Score by Ethnicity
Driven Brands's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Driven Brands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 4.1 | African American/Black | 4.1 |
Driven Brands ROI Score by Age
Driven Brands's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Driven Brands.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
36-40 3.5 | 36-40 | 3.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 2.6 | 51-55 | 2.6 |
56-60 3.1 | 56-60 | 3.1 |
Driven Brands ROI Score by Usage
Driven Brands's ROI score was rated the highest by customers who have used Driven Brands's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Driven Brands ROI Score by Industry
Driven Brands's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Driven Brands Customer Satisfaction (CSAT)
Driven Brands Customer Satisfaction (CSAT) Score
59 / 100
Driven Brands has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
18%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Driven Brands Customer Satisfaction
Driven Brands's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Driven Brands' Customer Satisfaction.
Ranked Driven Brands Customer Satisfaction the Highest
Ranked Driven Brands Customer Satisfaction the Lowest
Driven Brands Customer Satisfaction Score by Gender
Male customers rated Driven Brands's Customer Satisfaction score 28 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Driven Brands.
57 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 43% |
29 / 100
FemaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 57% |
Driven Brands Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Driven Brands' Customer Satisfaction (CSAT) score was rated 36% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Driven Brands.
36 / 100
Very Satisfied
22%
Satisfied
14%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
57%
CSAT according to African American/Black
Driven Brands' Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Driven Brands.
80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
Driven Brands Customer Satisfaction Score by Age
Driven Brands's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Driven Brands.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 50% |
Driven Brands Customer Satisfaction Score by Usage
Driven Brands's Customer Satisfaction score was rated the highest by customers who have used Driven Brands's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Driven Brands Customer Satisfaction Score by Industry
Driven Brands's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Driven Brands Customer Satisfaction Score by Industry",
"text": "Driven Brands's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Driven Brands's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Driven Brands's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Driven Brands's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
}
]
}Driven Brands Customer Service
3/5
Driven Brands has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Driven Brands' overall Customer Service score rated by its users and customers.
About Driven Brands's Customer Service
Address
440 S. Church Street, Suite 700, Charlotte, NC
Website
http://www.drivenbrands.com/
Phone Number
7046081706
Quick Insights into Driven Brands Customer Service
Driven Brands's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Driven Brands' Customer Service score.
Ranked Driven Brands Customer Service the Highest
Ranked Driven Brands Customer Service the Lowest
Driven Brands Customer Service Score by Gender
Male customers rated Driven Brands's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Driven Brands.
Male
2.8/5
Female
2.3/5
Driven Brands Customer Service Score by Ethnicity
Driven Brands's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Driven Brands.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 3.6 | African American/Black | 3.6 |
Driven Brands Customer Service Score by Age
Driven Brands's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Driven Brands.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
36-40 3.5 | 36-40 | 3.5 |
41-45 1.5 | 41-45 | 1.5 |
51-55 2.6 | 51-55 | 2.6 |
56-60 3.5 | 56-60 | 3.5 |
Driven Brands Customer Service Score by Usage
Driven Brands's Customer Service score was rated the highest by customers who have used Driven Brands's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Driven Brands Customer Service Score by Industry
Driven Brands's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Driven Brands as an Employer
2.9/5
Driven Brands has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Driven Brands scored a -12 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Driven Brands would recommend the brand to a friend. ENPS measures how likely Driven Brands employees would recommend working at Driven Brands to a friend.
Net Promoter Score
-12
NPS Score
| 37% | Promoters |
|---|---|
| 14% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 29% | Promoters |
|---|---|
| 16% | Passive |
| 55% | Detractors |
