A+
88/100
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DriveTime | Bridgecrest | SilverRock Claimed Company
DriveTime is not your typical auto retailer. We’re bringing a fresh and fun perspective to the pre-owned car buying experience, and we want you to come along for the ride. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle. As DriveTime, Bridgecrest and SilverRock we create opportunities and improve the lives of our customers, our employees and our communities by carpooling to a shared destination. That means placing a focus on putting the right customer in the right vehicle so they can be on the path to ownership.
You can find our tire tracks across the nation as we continue to expand our footprint in new territories. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us!
Buckle up and check out our career opportunities. read more
DriveTime | Bridgecrest | SilverRock Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Helping customer get their cars back on the road.
Review from Customer Support Dept
Accomplishing tasks that save the company money while fulfilling core values
Review from Legal Dept
So much less stress than what i have been through
Review from Customer Support Dept
what makes me most happy at work is the atmosphere, inclusiveness and the desire to be successful
Review from Operations Dept
I like the fact that I can work both individually and as a team but doing both sitting at my desk or at home.
Review from Admin Dept
Getting another opportunity to grow
An employer that cares about the employee. Fairness.
Review from Operations Dept
I enjoy the work from home opportunity.
Review from Operations Dept
Being able to work at my own pace.
Review from Admin Dept
Organization, good vibes and consistent communication
Review from Customer Support Dept
Great people and good energy
Review from Customer Support Dept
The collaborative work environment and type of work and its impact.
Im most happy about the way everyone chips in to support one another.
Daily interactions with both dealer partners and our internal partners.
Review from Sales Dept
The idea that this could be a career and not a one off, and the fact it's possible to relocate to warm Arizona.
Review from Sales Dept
I enjoy helping the customers by answering their questions
Review from Customer Support Dept
I love the fact that all are welcome no matter your situation and it is a practice here.
Review from Sales Dept
Not knowing what the day awaits
Review from Customer Support Dept
Knowing what to expect as well as knowing what is expected of me.
Review from Customer Support Dept
interaction with team members, plus working with them to fins new solutions to IT related issues
Review from IT Dept
What's going wrong and how can it be improved?
Requirements for calls cause me a lot of anxiety and stress. It doesn't feel natural and should feel more like helping.
Review from Customer Support Dept
I don't really care for being on the phones. If there's another job (outside of management) off the phones that would be nice.
Review from Operations Dept
They overdo the company events and it doesn't always come across as optional. It's almost like the events are used to mask the mess that's really going on. The turnover rate is higher than they claim. It's too high.
Review from Operations Dept
managers micro manage/ pay not good/ very stressful
Review from Customer Support Dept
not having to work would be better
Review from Customer Support Dept
Pay and hours could be alot better
Review from Operations Dept
just listening more to the people actually doing the day to day jobs.
Review from Sales Dept
More pay, more interaction in person.
Review from Operations Dept
I'd like to see Drivetime create a culture where you don't feel disposable, where you're not punished for being neurodivergent. The company says they care about diversity until you're neurodivergent and then those characteristics become the center of your development plan.
Review from Operations Dept
Sometimes there is too much micro-management from executives that flows down through the management chain to individual contributors. It would help to have better expectations of what information is needed at each level of management and especially what is NOT needed.
Review from IT Dept
Lower benefit costs, more PTO (and don't feel demonized when you use it), higher raises to keep up with inflation.
Review from IT Dept
Better quality customers and more transparency in our martketing. Most times customers come in not understanding the process due to lack of transparency given to them by online team and website.
Review from Sales Dept
I wish we had more help with the lot. Lot attendants were a huge help.
Review from Sales Dept
Nothing about my training experience has made any sense to me. I got hired as a customer service rep and have spent all of training (6/6 to 6/22) being trained to be a loan advisor. After I said I could not do collections.
Review from Customer Support Dept
Money. There also isn't much growth after becoming a GM. With Assistant Director jobs so far and few between. No women are currently in that position.
Review from Sales Dept
Within our department there are many projects happening at once, and we do not have enough people and/or time to complete them all without feeling burnt out. To help improve this, I would like to see a strategy and plan of all upcoming projects within our group.
There appears to be too much work for certain departments. This creates underperformance as a means to meet the companies quota. In turn, this creates further problems which create more solutions instead of hiring more people in the areas that need attention.
Review from Legal Dept
I have no time to spend with my family, I don't like our typical customers and we have too many dumb restrictions
Review from Sales Dept
Direct manager's have no desire to help/train/develop us. They are here and do the bare minimum so they hopefully won't get fired and can collect their paycheck.
Review from Sales Dept
Better communication from upper management.
Review from Operations Dept
What do you like best about your company?
The culture and environment is family
What would you most like to see improved at your company?
Potential hybrid schedule implementation for work from home and in office
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