DriveTime | Bridgecrest | SilverRock Employee Reviews
Out of 3303 DriveTime | Bridgecrest | SilverRock employee reviews, 96% were positive. The remaining 4% were constructive reviews with the goal of helping DriveTime | Bridgecrest | SilverRock improve their work culture. The Marketing team, with 100% positive reviews, reports the best experience at DriveTime | Bridgecrest | SilverRock compared to all other departments at the company. The Sales team offered the most constructive feedback, with 9% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept
overall experience at work is refreshing and happy to be here
Review from Operations Dept
What do you like best about the leadership team?
They feel so personable! I feel like I could easily walk up to them and talk with them about anything!
Review from IT Dept
They are very supportive and helpful. Feels like family here.
Review from Customer Support Dept
Communication about corporate initiatives and goals
Review from Legal Dept
Very patient and understanding with us
Review from Customer Support Dept
I truly appreciate that my leadership team is inclusive. They genuinely advocate for people and consistently strive to uphold and live out our core values
Review from Operations Dept
What does the leadership team need to get better at?
I'm not completely sure who my Leadership team is or where they are. They should be more easily identifiable.
Review from Customer Support Dept
commuicating with everyone/ micro managing
Review from Customer Support Dept
Better health care and need better pay, pay is not competitive to the industry and cost of living
Review from Operations Dept
paying attention to what the people on the floor taking calls and dealing with customers need. show appreciation for the employees. give raises when people learn new tasks and become hybrids instead of punishing them by giving more work.
Review from Sales Dept
Creating reasonable sales goals, being more transparent at how the company is doing, not discouraging the use of PTO.
Review from Operations Dept
What is the best part about your compensation package?
Paid time off is great
Review from Customer Support Dept
I am satisfied with the base pay.
Review from Legal Dept
All the extra PTO time
Review from Customer Support Dept
Base pay is what i care most about
The cost is very competitive.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
For the amount of work I do and requirements involved, I don't believe we are at Market value.
Review from Customer Support Dept
The going rate for the position in our job market is much higher compared to the compensation offered.
Review from Admin Dept
I'm very appreciative of the pay offered starting out, and it is higher than other places, but is still rather low compared to the true cost of living in the area
Review from Operations Dept
I think with the importance of the CTG team the compensation would be better.
Review from Operations Dept
I do not feel undervalued as someone new to titles, but feel the job as supervisor should pay comparable
Review from Operations Dept
What are some of the best things about your team?
Everyone is very nice and wants to help.
Review from Customer Support Dept
It feels like family when interacting with them
Review from IT Dept
Everyone seems very nice and willing to help.
Review from Customer Support Dept
Genuine care for one another. Celebration of milestones and big events. Never resistant to offering help.
Review from Legal Dept
We can cut up and have a good time and still help each other when needed
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
I need them to understand that we all make mistakes and Rome wasn't built in a day. I am not going to come out of training a pro. Just because I don't understand doesn't mean that I am not trying. Maybe be a little nicer on constructive criticsm. We all have feelings.
Review from Sales Dept
Minding their own business, focusing on themselves and their jobs. Stop being messy, catty and petty. It takes nothing to be nice. Everyone is going through something.
Review from Operations Dept
I have one that has issues working with others. The others are fantastic. It makes it hard when there is one person that is not a team player
Review from HR Dept
What is most positive about the culture and environment at your company?
Managers attempt to be positive but it feels very manufactured. There are a lot of positive aspects but there's no time to really utilize anything because it's back to being on the phone.
Review from Customer Support Dept
They want everyone to Succeed.
Review from Customer Support Dept
The most positive is the team atmosphere
Review from Admin Dept
Great, committed, caring people from top to bottom
Review from Legal Dept
Willing to help and make it easier for you in all aspects of home life and work
Review from Customer Support Dept
What needs to change to make the company culture better?
Training needs to be less confusing and more consistent
Review from Customer Support Dept
Low level, sales staff employees do not feel valued here. We got offered $1 off of Uber for employee appreciation week. Should have offered nothing.
Review from Sales Dept
What did you like most about the interview process?
My GM who interviewed me understood the skills I was bringing to the table and was honest about the demands of the job, for the most part.
Review from Sales Dept
Response time was terrific from everyone
It was quick. Hired on the spot
Review from Sales Dept
I felt very comfortable throughout the whole process with my recruiter and senior management team. I was able to have all details of information and had answers to all questions I had going in.
Review from Operations Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of DriveTime | Bridgecrest | SilverRock yet.
Be the first to contribute a review.
What makes you most happy at work?
Helping customer get their cars back on the road.
Review from Customer Support Dept
Accomplishing tasks that save the company money while fulfilling core values
Review from Legal Dept
So much less stress than what i have been through
Review from Customer Support Dept
what makes me most happy at work is the atmosphere, inclusiveness and the desire to be successful
Review from Operations Dept
I like the fact that I can work both individually and as a team but doing both sitting at my desk or at home.
Review from Admin Dept
What's going wrong and how can it be improved?
Requirements for calls cause me a lot of anxiety and stress. It doesn't feel natural and should feel more like helping.
Review from Customer Support Dept
I don't really care for being on the phones. If there's another job (outside of management) off the phones that would be nice.
Review from Operations Dept
They overdo the company events and it doesn't always come across as optional. It's almost like the events are used to mask the mess that's really going on. The turnover rate is higher than they claim. It's too high.
Review from Operations Dept
managers micro manage/ pay not good/ very stressful
Review from Customer Support Dept
not having to work would be better
Review from Customer Support Dept
What would you most like to see improved at your company?
Potential hybrid schedule implementation for work from home and in office