A+
88/100
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DriveTime | Bridgecrest | SilverRock Claimed Company
DriveTime is not your typical auto retailer. We’re bringing a fresh and fun perspective to the pre-owned car buying experience, and we want you to come along for the ride. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle. As DriveTime, Bridgecrest and SilverRock we create opportunities and improve the lives of our customers, our employees and our communities by carpooling to a shared destination. That means placing a focus on putting the right customer in the right vehicle so they can be on the path to ownership.
You can find our tire tracks across the nation as we continue to expand our footprint in new territories. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us!
Buckle up and check out our career opportunities. read more
DriveTime | Bridgecrest | SilverRock Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Working with team members to help bring efficiencies to operational processes and customer experiences
Review from Product Dept · Posted a month ago
That I get to support our leaders and make a difference.
Review from HR Dept · Posted a month ago
Delivering systems which make our customer and advisor lives easier.
Review from Product Dept · Posted a month ago
Meeting our customers and hearing how happy they are with our program and the needs it is fulfilling in their work.
Review from Sales Dept · Posted a month ago
Being able to challenge the norm and being empowered to do so.
Posted a month ago
being able to help a person
Posted a month ago
Being able to help customers get into a vehicle that meets their needs
Posted a month ago
Working with great people and a company that acknowledges/celebrate your successes
Review from Operations Dept · Posted a month ago
getting the know those around me and learning
Review from Customer Support Dept · Posted a month ago
Completing projects that have value and seeing people I enjoy
Review from Product Dept · Posted a month ago
What makes me most happy at work is having the opportunity to develop and improve processes while seeing the direct impact on the team’s success. I value the collaboration, support, and trust from leadership, as well as the ability to contribute me
Review from Operations Dept · Posted a month ago
Helping my dealers put deals together for their customers
Review from Sales Dept · Posted a month ago
Whiteboarding complex problems together and collaborating on solutions.
Review from Product Dept · Posted a month ago
Peers, growth and opportunities around the office
Review from Customer Support Dept
When you can get the job done and succeed at it.
Review from HR Dept
The culture is great and makes it easy to come in and contribute.
Review from Product Dept
The flexibility to work remotely
the people that I work with
Review from HR Dept
Working along side smart people daily
Getting to be around my team. It's one of the best teams I've been apart of within my career.
What's going wrong and how can it be improved?
customer service reps could be given education on the total loss process to prevent driving calls to the total loss team too often.
Review from Operations Dept · Posted a month ago
Requirements for calls cause me a lot of anxiety and stress. It doesn't feel natural and should feel more like helping.
Review from Customer Support Dept
I don't really care for being on the phones. If there's another job (outside of management) off the phones that would be nice.
Review from Operations Dept
They overdo the company events and it doesn't always come across as optional. It's almost like the events are used to mask the mess that's really going on. The turnover rate is higher than they claim. It's too high.
Review from Operations Dept
managers micro manage/ pay not good/ very stressful
Review from Customer Support Dept
not having to work would be better
Review from Customer Support Dept
just listening more to the people actually doing the day to day jobs.
Review from Sales Dept
More pay, more interaction in person.
Review from Operations Dept
I'd like to see Drivetime create a culture where you don't feel disposable, where you're not punished for being neurodivergent. The company says they care about diversity until you're neurodivergent and then those characteristics become the center of your development plan.
Review from Operations Dept
Sometimes there is too much micro-management from executives that flows down through the management chain to individual contributors. It would help to have better expectations of what information is needed at each level of management and especially what is NOT needed.
Review from IT Dept
Lower benefit costs, more PTO (and don't feel demonized when you use it), higher raises to keep up with inflation.
Review from IT Dept
Better quality customers and more transparency in our martketing. Most times customers come in not understanding the process due to lack of transparency given to them by online team and website.
Review from Sales Dept
I wish we had more help with the lot. Lot attendants were a huge help.
Review from Sales Dept
Nothing about my training experience has made any sense to me. I got hired as a customer service rep and have spent all of training (6/6 to 6/22) being trained to be a loan advisor. After I said I could not do collections.
Review from Customer Support Dept
Money. There also isn't much growth after becoming a GM. With Assistant Director jobs so far and few between. No women are currently in that position.
Review from Sales Dept
Within our department there are many projects happening at once, and we do not have enough people and/or time to complete them all without feeling burnt out. To help improve this, I would like to see a strategy and plan of all upcoming projects within our group.
There appears to be too much work for certain departments. This creates underperformance as a means to meet the companies quota. In turn, this creates further problems which create more solutions instead of hiring more people in the areas that need attention.
Review from Legal Dept
I have no time to spend with my family, I don't like our typical customers and we have too many dumb restrictions
Review from Sales Dept
Direct manager's have no desire to help/train/develop us. They are here and do the bare minimum so they hopefully won't get fired and can collect their paycheck.
Review from Sales Dept
Pay and hours could be alot better
Review from Operations Dept
What do you like best about your company?
The culture and environment is family
What would you most like to see improved at your company?
Potential hybrid schedule implementation for work from home and in office
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