Drizly FAQs

How do I add a card to my account or change my credit card information?

For Web: To add a credit card on the web, log into your account, click on the top right where it says "Hi, ____" > My Account. Below your profile and addresses, there will be a Payment Methods section. From here, click Add New +.

For iOS App: Log into your account, click the "Account" tab at the bottom > Settings > Billing > Add New Credit Card

For Android App: Log into your account, click on the three bars on the top left for the main menu and go to account / billing

Can I use a debit card?

Yes, a credit or debit card will be accepted as a form of payment. If you are using a gift card it will need to be activated and have been giving a billing zip code.

Can I use Paypal/Google Pay/Apple Pay?

We unfortunatelydon'toffer support for those payment options, but hope to integrate them in the future.

Can I pay cash?

Due to the nature of order online, we do not accept cash for any orders. In markets where tips are accepted, the tip portion of the transaction is payable in cash. You can select to pay a tip in cash during checkout. All other charges must be paid by credit card.

Can I pay with an international card?

Yes, our processor accepts most standard international credit cards. There may be cases in which the card is not accepted. If this happens, please contact our Customer Experience Team to investigate.

Shipments are orders through Drizly in which our retail partners utilize a third party courier, such as FedEx or UPS, to complete the order. Shipments can take several business days, but you will not be able to select a delivery date or window when you place the order.

Delivery is aimed for local use and is generally processed and handled by the retail partner. They may have their own drivers or use a courier and are generally able to deliver within an hour direct from the store without the middle man of a shipping carrier.

"Get It Now" on-demand orders are placed to the store and packed immediately upon reception. Cancellations or rescheduling requests can be made either within 10 minutes of placing an order or before the driver leaves the store and marks the order as en route depending on which happens first.

If an order has already left the store, cancellations are not guaranteed and could be subject to up to a $20 restocking fee to account for the cost of labor, gas, and time at the discretion of the retail partner.

A surprise gift where the gift sender selects the delivery time will also fall under this category and the same rules will apply.

Split orders have to be canceled separately

If the store you order through uses a third party courier and the order is canceled prior to the courier picking up your order from the store, there will be a $5.00 cancellation fee.

If the store you order through uses a third party courier and the order is canceled after the courier has picked up the order from the store, there will be a restocking fee up to $20.00 charged for the cost of the ride and any incidentals.

Get It Later scheduled orders, you are able to cancel or reschedule up to 30 minutes before the start of your scheduled delivery window.

If an order has already left the store, cancellations are not guaranteed and could be subject to up to a $20 restocking fee to account for the cost of labor, gas, and time at the discretion of the retail partner.

Recipient scheduled gifts cannot be canceled by either the gift sender or recipient. For assistance with this, please contact our support team here.

Split orders have to be canceled separately

Ground Shipping orders can be canceled 1 hour after the order has been placed. If you have exceeded this hour, please contact our customer support team here or the store directly to ensure the package has not already left the store.

Once a package has been shipped out and is in the hands of our retail partner, we will be unable to cancel the order and you will be subject to the store and shipping carriers individual policies which may include both shipping and restocking fees.

Split orders have to be canceled separately

In-Store Pickup orders can be canceled at any point prior to completion. If an order has not been picked up by the end of the day, the order is typically canceled at the end of the day.

Split orders have to be canceled separately

Delivery times are subject to the Drizly Retail Partner Network, and other variables such as time of day, order volume, and traffic conditions. In most areas, deliveries take under an hour. There are some areas where a retailer partner will have a larger window in order to go a greater distance from the store. You will be able to determine this during the shopping process.

For those who prefer to plan ahead, Drizly offers the ability to schedule deliveries. Delivery windows can be chosen from a drop-down box at check out, with the option to schedule up to two weeks in advance.

Drizly does not guarantee delivery times as there could always be external factors that may delay orders.

Shipping orders are receivedand fulfilled by local retailers who will then ship the order via a carrier to a location within their state.

Shipping may take several business days to be completed.

Shipping orders are currently available in the followingstates only:

CA, CT, FL, IL, MA, MO, NY, NJ, NC, OH, OR, and WA.

If you are a consumer with a question about an order,please contact our customer experience team.

If you are business looking to partner with Drizly, email us at [email protected].

If you are a member of the media and want to do a piece on Drizly, email us at [email protected].

Otherwise, follow us for news, promotions and more on Twitter, Facebook, Instagram, and Pinterest. Or if snail mail is your thing, please send it along to 334 Boylston Street, Third Floor, Boston, MA 02116.

You are able to filter by:

Store

Item category (beer, wine, liquor, extras)

Country, state

Special offers (deals)

Availability

Price range

Kegs (if available in your area)

You can sort products by relevance, price (high to low, low to high), and item name (A-Z, Z-A)

"Get It Now" on-demand orders are placed to the store and packed immediately upon reception. Cancellations or rescheduling requests can be made either within 10 minutes of placing an order or before the driver leaves the store and marks the order as en route depending on which happens first.

If an order has already left the store, cancellations are not guaranteed and could be subject to up to a $20 restocking fee to account for the cost of labor, gas, and time at the discretion of the retail partner.

A surprise gift where the gift sender selects the delivery time will also fall under this category and the same rules will apply.

Split orders have to be canceled separately

If the store you order through uses a third party courier and the order is canceled prior to the courier picking up your order from the store, there will be a $5.00 cancellation fee.

If the store you order through uses a third party courier and the order is canceled after the courier has picked up the order from the store, there will be a restocking fee up to $20.00 charged for the cost of the ride and any incidentals.

Get It Later scheduled orders, you are able to cancel or reschedule up to 30 minutes before the start of your scheduled delivery window.

If an order has already left the store, cancellations are not guaranteed and could be subject to up to a $20 restocking fee to account for the cost of labor, gas, and time at the discretion of the retail partner.

Recipient scheduled gifts cannot be canceled by either the gift sender or recipient. For assistance with this, please contact our support team here.

Split orders have to be canceled separately

Delivery personnel will ask for a valid 21+ ID and use proprietary Drizly technology on their smartphones to check the validity of a customers form of identification by scanning the barcode on your license. This information is not stored.

Upon delivery, you may also be asked to provide the credit card used to make the purchase. Please note if the order was paid for by someone else, they would need to be present at the scheduled time of delivery.

Failure to provide either could prevent your driver from completing your delivery. Any deliveries returned to the store are subject to up to a $20 restocking fee at the discretion of the retail partner so be sure to plan accordingly when placing your orders.

Deliveries must be made to a home or business address. Stores will not deliver or ship alcohol to a PO box or a public place of any sort including parks, beaches, dry campus buildings, or any restaurant or other facility with a liquor license. Depending on store policy and the policies of the location itself, they may also be unable to deliver to hotels, schools, hospitals, etc.

If you do schedule a delivery to a hotel, please be aware that not all stores will allow your order to be left with a hotel concierge. To avoid any issues with your delivery, please schedule the order for a date and time where you will be physically present to accept and sign for it.

When shopping on Drizly, simply input the address of your gift recipient, and in the cart there is an option to select that the order is a gift. Checking this box will ensure that the store processes your order correctly, and will allow you to include a personalized gift message with your order during checkout.

Be sure to enter your recipient's cell phone number and email address. This ensures that during delivery we can get in touch with the recipient should there be any issues. Due to the liability of delivering alcohol, we cannot guarantee delivery to anyone other than the intended recipient.

You will also have the opportunity to select a time for delivery, or to allow the recipient to schedule the gift for a time that is convenient for them.

Gifts are typically sent to a home or business address.

Ground Shipping orders can be canceled 1 hour after the order has been placed. If you have exceeded this hour, please contact our customer support team here or the store directly to ensure the package has not already left the store.

Once a package has been shipped out and is in the hands of our retail partner, we will be unable to cancel the order and you will be subject to the store and shipping carriers individual policies which may include both shipping and restocking fees.

Split orders have to be canceled separately

State laws govern what alcoholic beveragesmay be shipped by retailers to consumers.

The following states allow beer, wine and spirits to be shipped by a licensed retailer in the state to a consumer within the state:

CT, FL, IL, MA, MO, NJ, NY and WA.

The following states allow only beer and wine to be shipped by a licensed retailer in state to a consumer within the state:

NC, OH, OR.

Unfortunately we do not have the capability to ship internationally.

To have a gift shipped, simply select to purchase the product from a retailer within the same state as the gift recipient.

Please note that while our retail partners are expected to prepare gifts with proper presentation, each retailer has a different capacity for wrapping, and presentation may therefore vary from store to store. With that in mind, we would recommend including any specific wrapping instructions in the order comment at checkout, and the store processing your order will do their best to honor your request.

For the Website

Once you are on www.drizly.com, there will be a link on the top right of the web page that says Sign Up

Clicking on this will bring you to a new page. You will be prompted to enter your first and last name, your email address, a password you would like to use to access your account, the origin country (which would be the United States or Canada), and your birth date.

For iPhone

Once you download and click on the app, at the bottom you will see a link that says Sign Up

It will send you to a new screen - follow the tab on the right that says Sign Up

It will prompt you to add your first and last name, your shopping address where the order will be delivered (please leave out any apartment or suite numbers here - you will be prompted to add these later), your birth date, the email address you will be using for your account as well as the password you will be using to log into your account.

For Android

Once you download and click on the app, at the bottom you will see a link that says Log In/Sign Up.

It will send you to a new screen - follow the tab on the right that says Sign Up

It will prompt you to add your first and last name, your shopping address where the order will be delivered (you will add an apartment/suite numbers in the field below), your birth date, the email address you will be using for your account as well as the password you will be using to log into your account.

How to add my delivery address

To add an address, we recommend adding it through your Account Settings. To do this, click on the top right where it says Hi, [YOUR NAME]

From here, click on My Account and this will bring you to a new page

In the center, you will see a category that says Addresses where you will click +Add New

You will be able to add an address here that you will be able to select from your address book each time you place an order. You can also delete any outdated addresses if necessary.

How to add my billing information

Once you have added your billing and delivery information, you will be searching through the inventory of the store(s) that cover your delivery address.

If youdon'thave on-demand coverage you can see a list of the cities were in here.

Delivery

Once you have placed your order, you will be sent to a confirmation page that will include your order number as well as a tracking link. You will receive a text when the driver marks your order as en route, and a call or text alert when the driver has arrived. If the order has not been accepted by the store in an acceptable amount of time you may receive a text that your delivery driver is running late.

Shipping

Once you have placed your shipping order, you will receive a confirmation email. Once the store has packed up the order and prepared it to be sent out with their delivery service, you will receive an email with the tracking information. Once the package is in the hands of the service, whether that be FedEx, UPS, Golden State Overnight, or an alternate carrier, you will see progress made on the tracking information so that you may be at the address to accept and sign for the package.

Access our party planning tool here (www.drizly.com/corporate-cart) to get the perfect mix of beer and/or wine for your next event.

Drizly will immediately void an order and release the funds from the transaction if an order is canceled. The actual time that it takes for funds to be returned to your account depends on your specific bank.

If the payment was stopped before your card was charged, any authorization or pending charge will automatically drop from your statement within a few business days. If the card was charged and a refund is being issued, this will be reflected back in your account within three to five business days on average, depending on the processing times of your bank.

"Get It Now" on-demand orders are placed to the store and packed immediately upon reception. Cancellations or rescheduling requests can be made either within 10 minutes of placing an order or before the driver leaves the store and marks the order as en route depending on which happens first.

If an order has already left the store, cancellations are not guaranteed and could be subject to up to a $20 restocking fee to account for the cost of labor, gas, and time at the discretion of the retail partner.

A surprise gift where the gift sender selects the delivery time will also fall under this category and the same rules will apply.

Split orders have to be canceled separately

If the store you order through uses a third party courier and the order is canceled prior to the courier picking up your order from the store, there will be a $5.00 cancellation fee.

If the store you order through uses a third party courier and the order is canceled after the courier has picked up the order from the store, there will be a restocking fee up to $20.00 charged for the cost of the ride and any incidentals.

Get It Later scheduled orders, you are able to cancel or reschedule up to 30 minutes before the start of your scheduled delivery window.

If an order has already left the store, cancellations are not guaranteed and could be subject to up to a $20 restocking fee to account for the cost of labor, gas, and time at the discretion of the retail partner.

Recipient scheduled gifts cannot be canceled by either the gift sender or recipient. For assistance with this, please contact our support team here.

Split orders have to be canceled separately

Ground Shipping orders can be canceled 1 hour after the order has been placed. If you have exceeded this hour, please contact our customer support team here or the store directly to ensure the package has not already left the store.

Once a package has been shipped out and is in the hands of our retail partner, we will be unable to cancel the order and you will be subject to the store and shipping carriers individual policies which may include both shipping and restocking fees.

Split orders have to be canceled separately

In-Store Pickup orders can be canceled at any point prior to completion. If an order has not been picked up by the end of the day, the order is typically canceled at the end of the day.

Split orders have to be canceled separately

A flat rate price is charged per box shipped. These prices have been set by the retailers and their courier, so they will vary from store-to-store. Exact costs will be noted in your cart before checkout.

Drizly is the technology company powering the fastest, most convenient way for consumers of legal drinking age to order beer, wine, and liquor. We have several different fulfillment options, including On-demand Delivery, Scheduled Delivery, Ground Shipping, Ground shipping, and Interstate shipping where available.

Drizly is currently available for on-demand delivery in 100+ markets. Locations outside those on-demand markets can receive alcohol via Drizly through ground shipping. For exact delivery areas, please check out our coverage maps.

Drizly partners with local retailers to bring their inventory to your fingertips (you can learn more about that here ). Users simply download the Drizly app to a smartphone (iOS and Android) or log on to www.drizly.com, and with a few taps of the finger; your favorite beer, wine or liquor is en route to your doorstep.

Drizlys hours are based on those of our retail partners, as they are the ones who complete the sales and make the deliveries. Store hours in your location can be found on our app and ww.drizly.com.

Drizly's customer experience team has the following hours:

Sunday - Wednesday: 10:00 am - 1:00 am EST (next day)

Thursday - Saturday: 10:00 am - 2:00 am EST (next day)

In markets where tips are accepted, you can add a tip during checkout. We provide you with the opportunity to tip your driver from our apps or website.

In markets accepting tips, thedefault tip amount is 10% of your order total, but you may adjust the amount according to your preference. We humbly ask that you tip drivers, as they are critical in making every Drizly delivery a reality.We also offer a cash option at checkout that will allow you to tip drivers in cash upon delivery.

If you would like to change your tip at any point after your order in placed, please contact our support team directly.

At checkout, you have the option to schedule your order up to two weeks in advance. To do so, you will be asked to select a date and a one hour window within delivery hours of operation.

At this time, packaging of gifts varies by store. Each store is responsible for the presentation of your Drizly gift. We recommend putting an order comment with instructions on how youd prefer it packaged and the store will do their best to accommodate.

You can send friends and family members their favorite beer, wine or liquor by clicking the gift option at the home page on the website or selecting the gift checkbox in the cart during checkout on our apps. Please be sure to be shopping from the address you would like the gift sent to as inventory is retailer dependent.

For On-demand/Scheduled Delivery:

During checkout, you will have the option to choose whether or not the recipient has the ability to schedule when their gift will be delivered.

If you would like to schedule the delivery:Please note, if you schedule a delivery time for your gift recipient there must be someone there over 21 to sign for the delivery. When the delivery is complete, thegift recipient will receive your gift message via email. Moststores will also include a handwritten gift note, but this is not a guaranteed.

If you would like your recipient to schedule the delivery:If you allow the gift recipient to schedule a time for delivery, they receive an email notifying they have been sent a gift and instructions on how to schedule a convenient time for it to be delivered. You can also include a note to the recipient, which will be included in the initial email. Again, moststores will also include a handwritten gift note, but this is not a guaranteed.

For Shipping Orders:

If you place a shipping order as a gift, you will need to make sure someone is available that is over 21 to ensure your order can be delivered. Shipping orders are sent through third party shippers (FedEx, UPS, and GSO) and Drizly has no control over delivery times. All of the carriers will typically attempt 3 delivery tries before canceling the shipment. Gift notes will be included in the box.

Delivery: In most of our markets, there is a $5 delivery fee applied to each order. These fees are in place to help our retail partners offset costs involved in the delivery. In New York City most stores offer delivery for free. Some areas have increased fee zones and higher minimums based on your address.

Ground Shipping: A flat rate price is charged per box shipped. These prices have been set by the retailers and their courier, so they will vary from store-to-store. Exact costs will be noted in your cart before checkout.

In markets where tips are accepted, you can add a tip during checkout. We provide you with the opportunity to tip your driver from our apps or website.

In markets accepting tips, the default tip amount is typically 10% of your order total, but you may adjust the amount according to your preference. You can select a specific percentage, dollar amount or select cash tip.

We humbly ask that you tip drivers, as they are critical in making every Drizly delivery a reality. We also offer a cash option at checkout that will allow you to tip drivers in cash upon delivery.

If you would like to change your tip at any point after your order in placed, please contact our Customer Experience Team directly.

Each store manages their individual tipping policy at their own discretion, so the tips received may be distributed differently from store to store.

Returns are processed by the local store and are subject to their individual policy. Please contact customer support and they will be able to follow up with the store you ordered through for their specific process.

If the wrong product has been delivered or is spoiled, stores will commonly coordinate a time to pick up the product for a return. There may be cases where they would have you return the product to the store. In these instances, returns are usually accepted within 5 days of the purchase. This may vary by store policies. Refunds are processed as soon the product is returned and typically hit your bank account within three to seven business days after bank processing.

Receipts can be downloaded directly from your account under My Orders. From there, you can click into the order in question and select the "Print" button to download/print the receipt.

You will be able to change a delivery address within the same destination state directly with the retailer sending out the shipment before it has shipped.

If your package has already shipped, you will need to contact the shipping carrier directly for possible address changes. Most carriers do charge an additional fee to reroute any package. Drizly is unable to change addresses with third party couriers - the change must be made from the retailer.

Please note that if any address changes include a change of state, the order will need to be canceled and re-placed. Please contact the Drizly Customer Experience team if this situation arises.

For verification purposes, please have both your ID and the credit card used for the purchase available for the store representative. If the order was purchase by someone else, they must be present with the credit card when picking up.

No, Drizly does not mark up the price on any product. There are times that a partner retailer will be running in-store sales that may not be reflected on Drizly. Retailer partners are solely responsible for the price of their inventory on Drizly.

Unfortunately, we can't guarantee delivery to anyone other than the intended recipient. When an additional layer is added to delivery, it increases liability and risk that the product may be misplaced.

Deliveries to a front desk or concierge are completed at the store's discretion based on their individual policies. Many stores are willing to deliver to a third-party recipient, but protocol varies from store to store.

If store employees cannot get in touch with you to make delivery, you will receive a notification via email to contact the store.

If you request to have the order redelivered, you may be charged a redelivery fee at the store's discretion.

If the store doesn't hear from you by the end of the day, you will be refunded for your order. Please note, stores reserve the right to charge a restocking fee of up to $20 for the cost of time, gas, and labor.

If the store you order through uses a third party courier and you are not home at the attempted time of delivery, you will be notified by our Customer Experience team.

At that point, there will be two options:

You can request to have the order sent back out and you will be charged a redelivery fee of up to $20.00 based on the rates set by the third-party courier.

The order will be cancelled at the end of the day if the store does not hear from you.Arestocking fee up to $20.00 will be charged for the cost of the ride and any incidentals.

For immediate assistance, contact our Customer Experience Team here.

If an order is placed as a gift in our system, the retail partner is informed not to include any receipts or documents displaying the prices (including any labels).

You may also leave an order comment for the store with any specific instructions.

If the store has the storage capacity to deliver cold items, they should arrive cold. However, due to limited refrigeration capacity at some retailers, this is not always possible.

You may use the "order comments" field to assure their desire for properly chilled items, but again, this is not always possible.

If this is for an event, we recommend ordering in advance and touching base with the store. You can also coordinate with our corporate team who specializes in getting these orders together and delivered as expected.

Can you use a promo code in every state?

Promo code availability and usage depend on your states laws. Unfortunately, some states do not allow redemptions of promo codes as free delivery or cash discounts on alcohol may be prohibited

If you live in a state that only allows free deliveries and not cash discounts on alcohol, but the store you are ordering from does not have a delivery fee, your promo code will not apply

If you promo codes are valid in your area but you are placing an order to a state that does not accept promo codes, the code cannot be applied

Where do I enter a promo code?

ON WEB:

ON iOS: ON ANDROID:

*Please note that if you do not see an option to enter a promo code, its likely that the delivery is being sent to a location that does not allow promo codes.

I already placed my order, can I still add a promo code?

If you were unable to add the code, you can reach out to our Customer Experience Team with the code you are trying to use and they will be able to apply it retroactively if you meet all of the requirements for the code.

*Please note credits cannot be combined/stacked

*Promo codes expire on the day listed and cannot be applied beyond expiration

*Promo codes are valid for a maximum of 1 Year unless otherwise specified

While we work with each of our retail partners to keep a live, up-to-date inventory, unfortunately there are times where the store may sell out of a product, not have the exact quantity available, or have an issue with their inventory integration. It is rare, but there are times where someone may have grabbed the last bottle before you were able to click the "place order" button.

Our retail partners will do their very best to make the situation right by either offering you a refund or a suitable replacement. Upon checkout, there will be an option to select your substitution preference if the store does not have the particular item you want in stock.

You can opt to receive a call from the store to discuss possible alternatives to have delivered in place of the original item ordered

Allow the store to deliver their recommended substitution within a $5.00 price point above or below that of the original item

Remove those items from your order completely. Please note if all of the items are out of stock or removing these items does not meet the store minimum required for delivery, or if this is the only item you ordered, this will result in an order cancellation.

Scheduling in advance.Although a product is not guaranteed to be available if ordered in advance, the store may be able to order more from their local distributor by the time the delivery date comes.

You have the option to select forgot password and an email will be sent to the email address associated with your account which will direct you to create a new one.

If you run into issues resetting, our Customer Experience Team can assist you.

We recommend resetting your password every three months. Please see instructions below on resetting your password once you are logged in.

Web: On top right of the web page by the cart where it says Hi, [your name]. From here, you can hit the link to My Account which will bring you to a new page. Click Edit under Account Info and then hit Change Password.

iOS: If you are logged into the iOS app and trying to reset your password - please see the "Account" tab at the bottom > settings > edit account > reset password

Android: If you logged in and are resetting your password in the Android app, click on the "Account" tab at the bottom > Account Details > Change

Recipient Scheduled Gift Order

This option will send an email and a text to the recipient of the gift and allow them to select a time that works for them to accept the delivery of your gift

Because the recipient will be asked to provide an ID and a signature, we recommend selecting this option at checkout to ensure the order is delivered on the first attempt.

Recipient scheduled gifts will be the default option when you are checking out, as this is the best way to ensure a successful delivery. You will have the option to schedule yourself if you'd like to send a "surprise gift".

Surprise Gift Order

What if my gift recipient is not home at the time of delivery?

As with any delivery, if the recipient of an order is not present at the scheduled time, the retail partner reserves the right to charge a redelivery or restocking fee up to $20.00 on each failed attempt.

Can the gift be left with a doorman, concierge, mailroom, etc.

Ultimately, it is the stores discretion on if they will allow deliveries to anyone other than the intended recipient. With surprise gifts, we encourage you to allow the recipient to schedule, because if they do not know its coming, they would not know to look for it and there would be a bigger chance it could be misplaced.

Ifthey'renot home can someone else accept the order?

If you are uncertain that the recipient themselves will be available, but know a family member, roommate, receptionist, assistant, etc. will be available - please include their name and a direct contact number for them to ensure the order is delivered successfully.

At this time, retailers cannot facilitate specific delivery times for orders being shipped using a third party shipping company. The transportation company determines its routes and timings and we have little control over when an attempt will be made.

In most circumstances, your order will be shipped within several business days (not including holidays and weekends) after it has been accepted and processed by the retailer and the transportation company.

If you would like to make a specific request, we would recommend contacting the shipping carrier directly to discuss the status of your order.

Drizly partners with local retailers to bring their inventory to your fingertips. Users simply download the Drizly app to a smartphone (iOS and Android) or log on to Drizly.com, and with a few taps of the finger; your favorite beer, wine or liquor is en route to your office. As a result, you may end up in the running for employee of the month.

Drizly never touches a bottle of alcohol or a cent from the transaction; the Drizly retail partner is the one who fulfills the order and executes delivery.

Deliveries are expected to be delivered within an hour, but delivery times are not guaranteed and may be affected by a number of things including traffic, weather, store staffing, etc. We recommend scheduling the order in advance of any events or office parties.

For more details on creating a Corporate Account and placing an office order click here.

Most orders will be delivered within several business days. There are some retail partners who will hold items in instances of extreme temperatures (such as a heat wave or snow storm) in order to protect the products being delivered. In these instances the retail partner will follow up with you directly. A tracking link will also be provided to you to give you visibility into the delivery estimate.

Most orders will be delivered within several business days. A tracking link will be sent once the store has sent an order out with their shipping carrier so that you may monitor the tracking information.

If the delivery is unsuccessful after the first attempt, the shipper will provide a door tag allowing you to coordinate future attempts with the shipping carrier directly.

Drizly is unable to schedule specific times for delivery with third party couriers.

If the shipping carrier is unable to complete the delivery after multiple attempts, your package will be returned to the store and we will issue a refund less shipping fees.

There may be times where the general representation of an item is not exact to the bottle received. Bottles may be rebranded, vintages may differ, etc.

In addition, special boxes or casing may not be available for collectable and other items. It is dependent upon what the individual stores receives from their distributor or how items are packaged by the store.

If you are looking for something specific, we would recommend including an order comment with specific instructions so that the store may contact you with any issues.

If you did not get the item you expected, you can contact the store directly or reach out to our Customer Experience team who may be able to assist.

Our support team has got you covered to update any delivery information. If there is a change of address, they will be able to verify if it is covered by the same store as the original order. In the case it is not, our team can assist you in canceling the order and it would need to be replaced to the new location through a new store here.

While these instances are rare, mistakes happen and we try to correct these as soon as possible. All customers should check their products immediately upon delivery, and if there is an issue please feel free to reach out directly to the store or contact our customer experience team so we can get you fixed up.

*Please note that any delivery issues must be made known to us within 5 days of delivery for us to attempt correction. Partner retailers may have differing timelines in which they are able to make corrections.