DST Systems Claimed Company
DST Systems is a leading provider of strategic advisory, transformative technologies, and operations outsourcing to the financial and healthcare industries. read more
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Originally, it was not bad. Now with the 2nd acquisition/buyout, quality has severely decreased.
What does the leadership team need to get better at?
Leadership/management lack direction, motivation, and overall general skills to keep their team/associates happy. It is a constant struggle with management about promotional opportunities, team building, motivation to keep new associates from quitting.
What needs to change to make the company culture better?
Constant promises of making our work environment better which are never followed through. We lack a lot of support and it seems to be last on the list of things to address here.
Why do you feel undervalued and what would make you feel better about your compensation?
When originally hired on, we were promised to be compensated more if we took on more clients. This is not true. Peer trainers and leaders are not compensated until they reach "supervisor" or "lead" and even then, positions do not open up.
What's going wrong and how can it be improved?
There is a severe lack of support across all teams. There is a huge focus onboarding new clients but never enough focus on trying to make current CSRs or clients better. The stress level is always high and we are not allowed or provided opportunities to relieve stress or talk about our stresses.
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