-85
NPS
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Durham School Services
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About Durham School Services' Brand
Brand at a Glance
57%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Durham School Services NPS
Durham School Services's Net Promoter Score (NPS) is a -85 with 5% Promoters, 5% Passives, and 90% Detractors. Net Promoter Score tracks whether Durham School Services's customers would recommend using the product based on a scale of -100 to 100.
Durham School Services Overall NPS
| 5% | Promoters |
|---|---|
| 5% | Passives |
| 90% | Detractors |
Durham School Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -88 | Oct 2023 | -88 |
Nov 2023 -88 | Nov 2023 | -88 |
Jul 2024 -88 | Jul 2024 | -88 |
Sep 2024 -88 | Sep 2024 | -88 |
Nov 2024 -88 | Nov 2024 | -88 |
May 2025 -88 | May 2025 | -88 |
Jul 2025 -84 | Jul 2025 | -84 |
Sep 2025 -84 | Sep 2025 | -84 |
Oct 2025 -84 | Oct 2025 | -84 |
Jan 2026 -85 | Jan 2026 | -85 |
Mar 2026 -87 | Mar 2026 | -87 |
Apr 2026 -87 | Apr 2026 | -87 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Durham School Services NPS by Gender
Durham School Services's NPS was rated -100 by both Female and Male customers on Comparably.
Male
-100
Durham School Services's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-100
Durham School Services's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Durham School Services NPS by Ethnicity
Durham School Services's NPS was rated -100 points by both African American/Black and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Durham School Services NPS by Age
Durham School Services's NPS was rated -100 points by customers ages 26-30 and customers ages 51-55 on Comparably.
Durham School Services NPS by Usage
Durham School Services's NPS was rated -100 points by customers who have used Durham School Services's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Durham School Services Customer Reviews
Out of the 6 Durham School Services customer reviews 0 were positive and 6 were constructive. Durham School Services customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Durham School Services Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Durham School Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Durham School Services Customer Loyalty Score by Gender
Female customers rated Durham School Services's Customer Loyalty score 7% higher than Male customers.
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Male
48%
Yes
Female
55%
Yes
Durham School Services Customer Loyalty Score by Ethnicity
Durham School Services's Customer Loyalty score was rated 55% by both African American/Black and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Durham School Services.
55
out of 100
Caucasian
55
out of 100
African American/Black
55
out of 100
Other
Durham School Services Customer Loyalty Score by Age
Durham School Services's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 10% | 26-30 | 10% |
31-35 70% | 31-35 | 70% |
41-45 55% | 41-45 | 55% |
46-50 40% | 46-50 | 40% |
51-55 55% | 51-55 | 55% |
Durham School Services Customer Loyalty Score by Usage
Durham School Services's Customer Loyalty score was rated the highest by customers who have used Durham School Services's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Durham School Services Customer Loyalty Score by Industry
Durham School Services's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Durham School Services Product Quality
1.5/5
Durham School Services has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Durham School Services Product Information
Durham School Services’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Durham School Services's product the highest.
- Company Size
- 201-500 Employees
Quick Insights into Durham School Services Product Quality
Durham School Services's Product Quality score was rated highest by customers who have used Durham School Services's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Durham School Services Product Quality the Highest
Ranked Durham School Services Product Quality the Lowest
Durham School Services Product Quality Score by Gender
Durham School Services's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Durham School Services.
Male
1.5/5
Female
1.5/5
Durham School Services Product Quality Score by Ethnicity
Durham School Services's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Durham School Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Durham School Services Product Quality Score by Age
Durham School Services's Product Quality score was rated 1.5 stars by customers ages 26-30 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Durham School Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Durham School Services Product Quality Score by Usage
Durham School Services's Product Quality score was rated 1.5 stars by customers who have used Durham School Services's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Durham School Services Product Quality Score by Industry
Durham School Services's Product Quality score was rated 1.5 stars by both Education and Tech industry customers.
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Durham School Services Pricing
Durham School Services ROI & Value For Money
1.5/5
Durham School Services has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Durham School Services Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Durham School Services ROI
Durham School Services's ROI score was rated highest by customers who have used Durham School Services's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Durham School Services ROI the Highest
Ranked Durham School Services ROI the Lowest
Durham School Services ROI Score by Gender
Durham School Services's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Durham School Services.
Male
1.5/5
Female
1.5/5
Durham School Services ROI Score by Ethnicity
Durham School Services's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Durham School Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Durham School Services ROI Score by Age
Durham School Services's ROI score was rated 1.5 stars by customers ages 26-30 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Durham School Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Durham School Services ROI Score by Usage
Durham School Services's ROI score was rated 1.5 stars by customers who have used Durham School Services's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Durham School Services ROI Score by Industry
Durham School Services's ROI score was rated 1.5 stars by both Education and Tech industry customers.
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Durham School Services Customer Satisfaction (CSAT)
Durham School Services Customer Satisfaction (CSAT) Score
10 / 100
Durham School Services has an overall Customer Satisfaction score of 10 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
78%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Durham School Services Customer Satisfaction
Durham School Services's Customer Satisfaction score was rated highest by customers who have used Durham School Services's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Durham School Services Customer Satisfaction the Highest
Ranked Durham School Services Customer Satisfaction the Lowest
Durham School Services Customer Satisfaction Score by Gender
Durham School Services's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Durham School Services.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 86% |
Durham School Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Durham School Services' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
93%
CSAT according to African American/Black
Durham School Services' Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Durham School Services' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Durham School Services.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
83%
Durham School Services Customer Satisfaction Score by Age
Durham School Services's Customer Satisfaction score was rated 0 points by customers ages 26-30 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Durham School Services.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 0% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% |
Durham School Services Customer Satisfaction Score by Usage
Durham School Services's Customer Satisfaction score was rated 0 points by customers who have used Durham School Services's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Durham School Services Customer Satisfaction Score by Industry
Durham School Services's Customer Satisfaction score was rated 0 points by both Education and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Durham School Services Customer Satisfaction Score by Industry",
"text": "Durham School Services's Customer Satisfaction score was rated 0 points by both Education and Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Durham School Services's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Durham School Services's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Durham School Services's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Durham School Services Customer Service
1.5/5
Durham School Services has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Durham School Services's Customer Service
Website
http://www.durhamschoolservices.com
Quick Insights into Durham School Services Customer Service
Durham School Services's Customer Service score was rated highest by customers who have used Durham School Services's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Durham School Services' Customer Service score.
Ranked Durham School Services Customer Service the Highest
Ranked Durham School Services Customer Service the Lowest
Durham School Services Customer Service Score by Gender
Durham School Services's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Durham School Services.
Male
1.5/5
Female
1.5/5
Durham School Services Customer Service Score by Ethnicity
Durham School Services's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Durham School Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Durham School Services Customer Service Score by Age
Durham School Services's Customer Service score was rated 1.5 stars by customers ages 26-30 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Durham School Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.5 | 31-35 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Durham School Services Customer Service Score by Usage
Durham School Services's Customer Service score was rated 1.5 stars by customers who have used Durham School Services's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Durham School Services Customer Service Score by Industry
Durham School Services's Customer Service score was rated 1.5 stars by both Education and Tech industry customers.
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Durham School Services as an Employer
2.5/5
Durham School Services has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Durham School Services scored a -85 for Net Promoter Score and a -52 for Employee Net Promoter Score. NPS gauges how likely a customer of Durham School Services would recommend the brand to a friend. ENPS measures how likely Durham School Services employees would recommend working at Durham School Services to a friend.
Net Promoter Score
-85
NPS Score
| 5% | Promoters |
|---|---|
| 5% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
-52
eNPS Score
| 18% | Promoters |
|---|---|
| 12% | Passive |
| 70% | Detractors |
