0
NPS
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Durham VA Medical Center
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About Durham VA Medical Center's Brand
Largest Medical System in the world. !51 hospitals and direct patient care facilities.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
5/5
Pricing
5/5
Customer Service
Durham VA Medical Center NPS
Durham VA Medical Center's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Durham VA Medical Center's customers would recommend using the product based on a scale of -100 to 100.
Durham VA Medical Center Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Durham VA Medical Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Durham VA Medical Center Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Durham VA Medical Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Durham VA Medical Center Product Quality
3.2/5
Durham VA Medical Center has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Durham VA Medical Center's overall Product Quality score rated by its users and customers.
Durham VA Medical Center Product Information
Durham VA Medical Center’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.durham.va.gov
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Durham VA Medical Center Pricing
Durham VA Medical Center ROI & Value For Money
5/5
Durham VA Medical Center has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Durham VA Medical Center's overall ROI score rated by its users and customers.
Durham VA Medical Center Customer Satisfaction (CSAT)
Durham VA Medical Center Customer Satisfaction (CSAT) Score
50 / 100
Durham VA Medical Center has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Durham VA Medical Center Customer Service
5/5
Durham VA Medical Center has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Durham VA Medical Center's overall Customer Service score rated by its users and customers.
About Durham VA Medical Center's Customer Service
Address
810 Vermont Avenue, Washington, CA
Website
http://www.durham.va.gov
Phone Number
+1 858-552-8585
Durham VA Medical Center as an Employer
Consumer vs. Employees
Durham VA Medical Center scored a 0 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Durham VA Medical Center would recommend the brand to a friend. ENPS measures how likely Durham VA Medical Center employees would recommend working at Durham VA Medical Center to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 57% | Promoters |
|---|---|
| 43% | Passive |
| 0% | Detractors |
