34
NPS
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Dynacast International
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About Dynacast International's Brand
A Charlotte, N.C.-based maker of die-cast metal components.
Brand at a Glance
85%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Dynacast International NPS
Dynacast International's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Dynacast International's customers would recommend using the product based on a scale of -100 to 100.
Dynacast International Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Dynacast International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Mar 2023 0 | Mar 2023 | 0 |
Jan 2024 -33 | Jan 2024 | -33 |
Jul 2024 20 | Jul 2024 | 20 |
Aug 2025 33 | Aug 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dynacast International NPS by Gender
Dynacast International's NPS was rated -34 by Male customers on Comparably.
Male
-34
Dynacast International's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Dynacast International's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Dynacast International NPS by Usage
Dynacast International's NPS was rated -34 points by customers who have used Dynacast International's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Dynacast International Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Dynacast International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dynacast International Customer Loyalty Score by Gender
Dynacast International's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Dynacast International.
Male
100%
Yes
Female
N/A
Yes
Dynacast International Customer Loyalty Score by Usage
Dynacast International's Customer Loyalty score was rated 100% by customers who have used Dynacast International's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Dynacast International Product Quality
3.1/5
Dynacast International has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Dynacast International's overall Product Quality score rated by its users and customers.
Dynacast International Product Information
Dynacast International’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.dynacast.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Manufacturing
Quick Insights into Dynacast International Product Quality
Dynacast International's Product Quality score was rated highest by Male customers.
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Ranked Dynacast International Product Quality the Highest
Dynacast International Product Quality Score by Gender
Dynacast International's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Dynacast International.
Male
2.6/5
Female
N/A
Dynacast International Product Quality Score by Usage
Dynacast International's Product Quality score was rated 2.6 stars by customers who have used Dynacast International's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Dynacast International Pricing
Dynacast International ROI & Value For Money
3.2/5
Dynacast International has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Dynacast International ROI
Dynacast International's ROI score was rated highest by Male customers.
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Ranked Dynacast International ROI the Highest
Dynacast International ROI Score by Gender
Dynacast International's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Dynacast International.
Male
3/5
Female
N/A
Dynacast International ROI Score by Usage
Dynacast International's ROI score was rated 3 stars by customers who have used Dynacast International's products/services for Over 10 Years.
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Dynacast International Customer Satisfaction (CSAT)
Dynacast International Customer Satisfaction (CSAT) Score
60 / 100
Dynacast International has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dynacast International Customer Satisfaction
Dynacast International's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Dynacast International's Customer Satisfaction.
Ranked Dynacast International Customer Satisfaction the Highest
Dynacast International Customer Satisfaction Score by Gender
Dynacast International's Customer Satisfaction score was rated 34 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Dynacast International.
34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
Dynacast International Customer Satisfaction Score by Usage
Dynacast International's Customer Satisfaction score was rated 34 points by customers who have used Dynacast International's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Dynacast International Customer Service
3/5
Dynacast International has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Dynacast International's Customer Service
Address
14045 Ballantyne Corporate Place Suite 300, Charlotte, NC
Website
http://www.dynacast.com/
Phone Number
704-927-2790
Quick Insights into Dynacast International Customer Service
Dynacast International's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Dynacast International's Customer Service score.
Ranked Dynacast International Customer Service the Highest
Dynacast International Customer Service Score by Gender
Dynacast International's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Dynacast International.
Male
2.6/5
Female
N/A
Dynacast International Customer Service Score by Usage
Dynacast International's Customer Service score was rated 2.6 stars by customers who have used Dynacast International's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Dynacast International as an Employer
2.2/5
Dynacast International has a 2.2/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Dynacast International
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Dynacast International scored a 34 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Dynacast International would recommend the brand to a friend. ENPS measures how likely Dynacast International employees would recommend working at Dynacast International to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 27% | Promoters |
|---|---|
| 18% | Passive |
| 55% | Detractors |
