-42
NPS
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EarthCam
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About EarthCam's Brand
EarthCam is a network of live webcams and offers the most comprehensive search engine of internet cameras.
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.5/5
Customer Service
EarthCam NPS
EarthCam's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether EarthCam's customers would recommend using the product based on a scale of -100 to 100.
EarthCam Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
EarthCam NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -100 | Aug 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
May 2024 -100 | May 2024 | -100 |
Jan 2025 -50 | Jan 2025 | -50 |
Feb 2025 -67 | Feb 2025 | -67 |
May 2025 -43 | May 2025 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EarthCam Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of EarthCam users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EarthCam Product Quality
3.2/5
EarthCam has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock EarthCam's overall Product Quality score rated by its users and customers.
EarthCam Product Information
EarthCam’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.earthcam.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Hardware and Devices
Media
Mobile App
SaaS
Sports & Entertainment
EarthCam Pricing
EarthCam ROI & Value For Money
3.1/5
EarthCam has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock EarthCam's overall ROI score rated by its users and customers.
EarthCam Customer Satisfaction (CSAT)
EarthCam Customer Satisfaction (CSAT) Score
60 / 100
EarthCam has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EarthCam Customer Service
3.5/5
EarthCam has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock EarthCam's overall Customer Service score rated by its users and customers.
About EarthCam's Customer Service
Address
84 Kennedy St., Hackensack, NJ
Website
http://www.earthcam.com
Phone Number
2014881119
EarthCam as an Employer
Consumer vs. Employees
EarthCam scored a -42 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of EarthCam would recommend the brand to a friend. ENPS measures how likely EarthCam employees would recommend working at EarthCam to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
