97
out of 100
Eastern Bank is the largest independent, mutually owned bank in New England and the largest community bank in Massachusetts. read more
Eastern Bank Competitors
Eastern Bank competitors include Enterprise Bancorp, NBT Bancorp, Bank OZK and Northeast Bank. Eastern Bank ranks 1st in Diversity Score on Comparably vs its competitors. See below how Eastern Bank compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
CEO Rank
3rd
eNPS Rank
3rd
Gender Rank
2nd
Diversity Rank
1st
Product Quality
5th
NPS Rank
4th
Pricing Rank
5th
Customer Service
5th
See Eastern Bank Culture vs Competitors:
Eastern Bank Competitors at a Glance
CEO Ratings Comparison
Eastern Bank's CEO Score Ranks 3rd
27 Employees at Eastern Bank rate Robert Rivers a 79 out of 100, which ranks them 3rd below NBT Bancorp's CEO,Martin Dietrich. Last rating was months ago.
- 1st
John ClancyEnterprise Bancorp3 Employees at Enterprise Bancorp rate John Clancy a 97 out of 100, which ranks them 1st out of Eastern Bank's competitors. Last rating was months ago.
- 2nd
Martin DietrichNBT Bancorp80out of 1005 Employees at NBT Bancorp rate Martin Dietrich a 80 out of 100, which ranks them 2nd out of Eastern Bank's competitors. Last rating was months ago.
- 4th
George GleasonBank OZK73out of 10067 Employees at Bank OZK rate George Gleason a 73 out of 100, which ranks them 4th out of Eastern Bank's competitors. Last rating was months ago.
- 5th
Richard WayneNortheast Bank38out of 1005 Employees at Northeast Bank rate Richard Wayne a 38 out of 100, which ranks them 5th out of Eastern Bank's competitors. Last rating was months ago.
Product Quality Score Comparison
Eastern Bank Ranks 5th in Product Quality Score
39 Customers rate Eastern Bank's Product Quality Score a 3/5, which ranks it 5th against its competitors, below Northeast Bank.
NPS Comparison
Eastern Bank Ranks 4th in Net Promoter Score
42 Customers rate Eastern Bank's Net Promoter Score a -5, which ranks it 4th against its competitors, below Northeast Bank. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Eastern Bank to a friend?”.
Pricing Score Comparison
Eastern Bank Ranks 5th in Pricing Score
37 Customers rate Eastern Bank's Pricing Score a 3/5, which ranks it 5th against its competitors, below Northeast Bank.
Customer Service Comparison
Eastern Bank Ranks 5th in Customer Service
35 Customers rate Eastern Bank's Customer Service a 3.1/5, which ranks it 5th against its competitors, below Northeast Bank.
Overall Culture Score Comparison
Eastern Bank Ranks 2nd in Overall Culture Score
37 Employees rate Eastern Bank's Overall Culture a 74/100, which ranks it 2nd against its competitors, below Enterprise Bancorp. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.
eNPS Comparison
Eastern Bank Ranks 3rd in Employee Net Promoter Score
27 Employees rate Eastern Bank's Employee Net Promoter Score a -4, which ranks it 3rd against its competitors, below Bank OZK. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Eastern Bank to a friend?”.
Gender Score Comparison
Eastern Bank Ranks 2nd in Gender Score
3 Employees rate Eastern Bank's Gender Score a 82/100, which ranks it 2nd against its competitors, below Bank OZK. The Gender Score tracks how positively women rate their experience at Eastern Bank.
Diversity Score Comparison
Eastern Bank Ranks 1st in Diversity Score
3 Employees rate Eastern Bank's Diversity Score a 73/100, which ranks it 1st against its competitors. The Diversity Score tracks how positively diverse employees rate their experience at Eastern Bank.
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