8
NPS
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easyJet
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About easyJet's Brand
easyJet is a FTSE 100 company, operating on over 1000 routes across more than 30 countries. We employ over 14,000 people; fly over 90 million passengers!
Brand at a Glance
67%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
easyJet NPS
easyJet's Net Promoter Score (NPS) is a 8 with 43% Promoters, 22% Passives, and 35% Detractors. Net Promoter Score tracks whether easyJet's customers would recommend using the product based on a scale of -100 to 100.
easyJet Overall NPS
| 43% | Promoters |
|---|---|
| 22% | Passives |
| 35% | Detractors |
easyJet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 6 | Jul 2024 | 6 |
Aug 2024 4 | Aug 2024 | 4 |
Oct 2024 5 | Oct 2024 | 5 |
Nov 2024 3 | Nov 2024 | 3 |
Dec 2024 9 | Dec 2024 | 9 |
Feb 2025 9 | Feb 2025 | 9 |
Mar 2025 6 | Mar 2025 | 6 |
May 2025 6 | May 2025 | 6 |
Jun 2025 5 | Jun 2025 | 5 |
Jul 2025 7 | Jul 2025 | 7 |
Jan 2026 6 | Jan 2026 | 6 |
Feb 2026 8 | Feb 2026 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
easyJet NPS by Gender
Male customers rated easyJet's NPS 20 points higher than Female customers.
Male
-11
easyJet's NPS was rated -11 by Male customers on Comparably.
33%
Promoters
23%
Passives
44%
Detractors
Female
-31
easyJet's NPS was rated -31 by Female customers on Comparably.
23%
Promoters
23%
Passives
54%
Detractors
easyJet NPS by Ethnicity
easyJet's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Other -9 | Other | -9 |
easyJet NPS by Age
easyJet's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
easyJet NPS by Usage
easyJet's NPS was rated the highest by customers who have used easyJet's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -39 | Less than 1 Year | -39 |
2 to 5 Years -16 | 2 to 5 Years | -16 |
Over 10 Years -9 | Over 10 Years | -9 |
easyJet Customer Reviews
Out of the 2 easyJet customer reviews 1 was positive and 1 was constructive. easyJet customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
easyJet Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of easyJet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
easyJet Customer Loyalty Score by Gender
Male customers rated easyJet's Customer Loyalty score 2% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of easyJet.
Male
60%
Yes
Female
58%
Yes
easyJet Customer Loyalty Score by Ethnicity
easyJet's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of easyJet.
58
out of 100
Caucasian
75
out of 100
Other
easyJet Customer Loyalty Score by Age
easyJet's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of easyJet.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 80% | 18-25 | 80% |
31-35 70% | 31-35 | 70% |
easyJet Customer Loyalty Score by Usage
easyJet's Customer Loyalty score was rated the highest by customers who have used easyJet's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
easyJet Customer Loyalty Score by Industry
easyJet's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
easyJet Product Quality
3.4/5
easyJet has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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easyJet Product Information
easyJet’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated easyJet's product the highest. Reviewers from the Tech industry rated easyJet the lowest at 1.5.
- Website
- http://www.easyjet.com
- Company Size
- 11-50 Employees
Industry
Aerospace and Aviation
Quick Insights into easyJet Product Quality
easyJet's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked easyJet's Product Quality.
Ranked easyJet Product Quality the Highest
Ranked easyJet Product Quality the Lowest
easyJet Product Quality Score by Gender
Female customers rated easyJet's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of easyJet.
Male
2.4/5
Female
2.8/5
easyJet Product Quality Score by Ethnicity
easyJet's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of easyJet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 2.8 | Other | 2.8 |
easyJet Product Quality Score by Age
easyJet's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of easyJet.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
31-35 3.1 | 31-35 | 3.1 |
easyJet Product Quality Score by Usage
easyJet's Product Quality score was rated the highest by customers who have used easyJet's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
easyJet Product Quality Score by Industry
easyJet's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
easyJet Pricing
easyJet ROI & Value For Money
3.1/5
easyJet has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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easyJet Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from easyJet.
Quick Insights into easyJet ROI
easyJet's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked easyJet ROI the Highest
Ranked easyJet ROI the Lowest
easyJet ROI Score by Gender
Female customers rated easyJet's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of easyJet.
Male
2.5/5
Female
2.7/5
easyJet ROI Score by Ethnicity
easyJet's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of easyJet.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 2.7 | Other | 2.7 |
easyJet ROI Score by Age
easyJet's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of easyJet.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
31-35 2.9 | 31-35 | 2.9 |
easyJet ROI Score by Usage
easyJet's ROI score was rated the highest by customers who have used easyJet's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
easyJet ROI Score by Industry
easyJet's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
easyJet Customer Satisfaction (CSAT)
easyJet Customer Satisfaction (CSAT) Score
68 / 100
easyJet has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
27%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
8%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into easyJet Customer Satisfaction
easyJet's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers who have used easyJet's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked easyJet's Customer Satisfaction.
Ranked easyJet Customer Satisfaction the Highest
Ranked easyJet Customer Satisfaction the Lowest
easyJet Customer Satisfaction Score by Gender
Male customers rated easyJet's Customer Satisfaction score 12 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of easyJet.
54 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 0% | |
Very Dissatisfied | 27% |
42 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 24% | |
Very Dissatisfied | 17% |
easyJet Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
easyJet's Customer Satisfaction (CSAT) score was rated 41% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of easyJet.
41 / 100
Very Satisfied
33%
Satisfied
8%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
17%
Very Dissatisfied
33%
CSAT according to Other
easyJet's Customer Satisfaction (CSAT) score was rated 76% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of easyJet.
76 / 100
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
13%
easyJet Customer Satisfaction Score by Age
easyJet's Customer Satisfaction score was rated 57 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of easyJet.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 57% |
easyJet Customer Satisfaction Score by Usage
easyJet's Customer Satisfaction score was rated the highest by customers who have used easyJet's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
easyJet Customer Service
3.1/5
easyJet has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock easyJet's overall Customer Service score rated by its users and customers.
About easyJet's Customer Service
Address
Airport Approach Road, Luton, Bedford, MA LU2 9PF United Kingdom
Website
http://www.easyjet.com
Phone Number
0330 365 5000
easyJet's Social Links
Quick Insights into easyJet Customer Service
easyJet's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked easyJet's Customer Service score.
Ranked easyJet Customer Service the Highest
Ranked easyJet Customer Service the Lowest
easyJet Customer Service Score by Gender
easyJet's Customer Service score was rated 2.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of easyJet.
Male
2.5/5
Female
2.5/5
easyJet Customer Service Score by Ethnicity
easyJet's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of easyJet.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 2.7 | Other | 2.7 |
easyJet Customer Service Score by Age
easyJet's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of easyJet.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
31-35 3.2 | 31-35 | 3.2 |
easyJet Customer Service Score by Usage
easyJet's Customer Service score was rated the highest by customers who have used easyJet's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
easyJet Customer Service Score by Industry
easyJet's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
easyJet as an Employer
3.8/5
easyJet has a 3.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
easyJet scored a 8 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of easyJet would recommend the brand to a friend. ENPS measures how likely easyJet employees would recommend working at easyJet to a friend.
Net Promoter Score
8
NPS Score
| 43% | Promoters |
|---|---|
| 22% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 61% | Promoters |
|---|---|
| 28% | Passive |
| 11% | Detractors |
