53
NPS
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Eataly USA
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About Eataly USA's Brand
The largest food center of the world where you can buy, eat and study high quality food.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Eataly USA NPS
Eataly USA's Net Promoter Score (NPS) is a 53 with 70% Promoters, 13% Passives, and 17% Detractors. Net Promoter Score tracks whether Eataly USA's customers would recommend using the product based on a scale of -100 to 100.
Eataly USA Overall NPS
| 70% | Promoters |
|---|---|
| 13% | Passives |
| 17% | Detractors |
Eataly USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 62 | Jan 2023 | 62 |
Jun 2023 64 | Jun 2023 | 64 |
Jul 2023 67 | Jul 2023 | 67 |
Sep 2023 69 | Sep 2023 | 69 |
Oct 2023 70 | Oct 2023 | 70 |
Nov 2023 61 | Nov 2023 | 61 |
Mar 2024 52 | Mar 2024 | 52 |
May 2024 55 | May 2024 | 55 |
Jun 2024 57 | Jun 2024 | 57 |
Dec 2024 50 | Dec 2024 | 50 |
Jan 2025 52 | Jan 2025 | 52 |
May 2025 53 | May 2025 | 53 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eataly USA NPS by Gender
Male customers rated Eataly USA's NPS 59 points higher than Female customers.
Male
25
Eataly USA's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
-34
Eataly USA's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Eataly USA NPS by Ethnicity
Eataly USA's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
Eataly USA NPS by Age
Eataly USA's NPS was rated 34 points by customers ages 46-50 on Comparably.
Eataly USA NPS by Usage
Eataly USA's NPS was rated 67 points by customers who have used Eataly USA's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 67 | 2 to 5 Years | 67 |
Eataly USA Customer Reviews
Out of the 4 Eataly USA customer reviews 2 were positive and 2 were constructive. Eataly USA customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Eataly USA Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Eataly USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eataly USA Customer Loyalty Score by Gender
Male customers rated Eataly USA's Customer Loyalty score 8% higher than Female customers.
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Male
78%
Yes
Female
70%
Yes
Eataly USA Customer Loyalty Score by Ethnicity
Eataly USA's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Eataly USA.
82
out of 100
Caucasian
Eataly USA Customer Loyalty Score by Age
Eataly USA's Customer Loyalty score was rated 70% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Eataly USA.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
Eataly USA Customer Loyalty Score by Usage
Eataly USA's Customer Loyalty score was rated 100% by customers who have used Eataly USA's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Eataly USA Product Quality
3.7/5
Eataly USA has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Eataly USA Product Information
Eataly USA’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.eataly.com/
- Company Size
- 5,001-10,000 Employees
Industry
Food and Beverages
Quick Insights into Eataly USA Product Quality
Eataly USA's Product Quality score was rated highest by customers who have used Eataly USA's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Eataly USA Product Quality the Highest
Ranked Eataly USA Product Quality the Lowest
Eataly USA Product Quality Score by Gender
Male customers rated Eataly USA's Product Quality score 1.7 stars higher than Female customers.
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Male
3.7/5
Female
2/5
Eataly USA Product Quality Score by Ethnicity
Eataly USA's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Eataly USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Eataly USA Product Quality Score by Age
Eataly USA's Product Quality score was rated 3.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Eataly USA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.5 | 46-50 | 3.5 |
Eataly USA Product Quality Score by Usage
Eataly USA's Product Quality score was rated 4.1 stars by customers who have used Eataly USA's products/services for 2 to 5 Years.
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Eataly USA Pricing
Eataly USA ROI & Value For Money
3.3/5
Eataly USA has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Eataly USA ROI
Eataly USA's ROI score was rated highest by customers who have used Eataly USA's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Eataly USA ROI the Highest
Ranked Eataly USA ROI the Lowest
Eataly USA ROI Score by Gender
Male customers rated Eataly USA's ROI score 1.6 stars higher than Female customers.
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Male
3.4/5
Female
1.8/5
Eataly USA ROI Score by Ethnicity
Eataly USA's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Eataly USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Eataly USA ROI Score by Age
Eataly USA's ROI score was rated 3.1 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Eataly USA.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.1 | 46-50 | 3.1 |
Eataly USA ROI Score by Usage
Eataly USA's ROI score was rated 4.1 stars by customers who have used Eataly USA's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Eataly USA Customer Satisfaction (CSAT)
Eataly USA Customer Satisfaction (CSAT) Score
60 / 100
Eataly USA has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
7%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Eataly USA Customer Satisfaction
Eataly USA's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Eataly USA Customer Satisfaction the Highest
Ranked Eataly USA Customer Satisfaction the Lowest
Eataly USA Customer Satisfaction Score by Gender
Male customers rated Eataly USA's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Eataly USA.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Eataly USA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Eataly USA's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Eataly USA.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
Eataly USA Customer Satisfaction Score by Age
Eataly USA's Customer Satisfaction score was rated 33 points by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Eataly USA.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 33% |
Eataly USA Customer Service
3.6/5
Eataly USA has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Eataly USA's Customer Service
Address
45 East 20th Street, 9th Floor, New York City, NY
Website
http://www.eataly.com/
Phone Number
+1 (312) 521-8700
Quick Insights into Eataly USA Customer Service
Eataly USA's Customer Service score was rated highest by customers who have used Eataly USA's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Eataly USA Customer Service the Highest
Ranked Eataly USA Customer Service the Lowest
Eataly USA Customer Service Score by Gender
Male customers rated Eataly USA's Customer Service score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Eataly USA.
Male
3.2/5
Female
1.8/5
Eataly USA Customer Service Score by Ethnicity
Eataly USA's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Eataly USA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Eataly USA Customer Service Score by Age
Eataly USA's Customer Service score was rated 3.1 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Eataly USA.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.1 | 46-50 | 3.1 |
Eataly USA Customer Service Score by Usage
Eataly USA's Customer Service score was rated 4.3 stars by customers who have used Eataly USA's products/services for 2 to 5 Years.
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Eataly USA as an Employer
3.8/5
Eataly USA has a 3.8/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Eataly USA scored a 53 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Eataly USA would recommend the brand to a friend. ENPS measures how likely Eataly USA employees would recommend working at Eataly USA to a friend.
Net Promoter Score
53
NPS Score
| 70% | Promoters |
|---|---|
| 13% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
