-64
NPS
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Eating Recovery Center
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About Eating Recovery Center's Brand
"Eating Recovery Center is a center for eating disorders recovery providing treatment for anorexia, bulimia and binge eating disorder."
Brand at a Glance
50%
Customer Loyalty
2.5/5
Product Quality
2.2/5
Pricing
2.6/5
Customer Service
Eating Recovery Center CMO
Eating Recovery Center NPS
Eating Recovery Center's Net Promoter Score (NPS) is a -64 with 9% Promoters, 18% Passives, and 73% Detractors. Net Promoter Score tracks whether Eating Recovery Center's customers would recommend using the product based on a scale of -100 to 100.
Eating Recovery Center Overall NPS
| 9% | Promoters |
|---|---|
| 18% | Passives |
| 73% | Detractors |
Eating Recovery Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
Apr 2022 -50 | Apr 2022 | -50 |
May 2022 -33 | May 2022 | -33 |
Jun 2022 -50 | Jun 2022 | -50 |
Nov 2022 -60 | Nov 2022 | -60 |
Jan 2023 -66 | Jan 2023 | -66 |
Jun 2023 -50 | Jun 2023 | -50 |
Oct 2023 -55 | Oct 2023 | -55 |
Apr 2024 -63 | Apr 2024 | -63 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eating Recovery Center NPS by Gender
Eating Recovery Center's NPS was rated -67 by Female customers on Comparably.
Female
-67
Eating Recovery Center's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Male
N/A
Eating Recovery Center's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Eating Recovery Center NPS by Ethnicity
Eating Recovery Center's NPS was rated -33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Eating Recovery Center NPS by Usage
Eating Recovery Center's NPS was rated -33 points by customers who have used Eating Recovery Center's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -33 | Less than 1 Year | -33 |
Eating Recovery Center Customer Loyalty
50%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
50% of Eating Recovery Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eating Recovery Center Customer Loyalty Score by Gender
Eating Recovery Center's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Eating Recovery Center.
Female
70%
Yes
Male
N/A
Yes
Eating Recovery Center Customer Loyalty Score by Ethnicity
Eating Recovery Center's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Eating Recovery Center.
100
out of 100
Caucasian
Eating Recovery Center Customer Loyalty Score by Usage
Eating Recovery Center's Customer Loyalty score was rated 70% by customers who have used Eating Recovery Center's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Eating Recovery Center Product Quality
2.5/5
Eating Recovery Center has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Eating Recovery Center's overall Product Quality score rated by its users and customers.
Eating Recovery Center Product Information
Eating Recovery Center’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Quick Insights into Eating Recovery Center Product Quality
Eating Recovery Center's Product Quality score was rated highest by customers who have used Eating Recovery Center's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Eating Recovery Center's Product Quality.
Ranked Eating Recovery Center Product Quality the Highest
Eating Recovery Center Product Quality Score by Gender
Eating Recovery Center's Product Quality score was rated 2.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Eating Recovery Center.
Female
2.3/5
Male
N/A
Eating Recovery Center Product Quality Score by Ethnicity
Eating Recovery Center's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Eating Recovery Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Eating Recovery Center Product Quality Score by Usage
Eating Recovery Center's Product Quality score was rated 3.1 stars by customers who have used Eating Recovery Center's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Eating Recovery Center Pricing
Eating Recovery Center ROI & Value For Money
2.2/5
Eating Recovery Center has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into Eating Recovery Center ROI
Eating Recovery Center's ROI score was rated highest by Caucasian customers.
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Ranked Eating Recovery Center ROI the Highest
Eating Recovery Center ROI Score by Gender
Eating Recovery Center's ROI score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Eating Recovery Center.
Female
2.1/5
Male
N/A
Eating Recovery Center ROI Score by Ethnicity
Eating Recovery Center's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Eating Recovery Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Eating Recovery Center ROI Score by Usage
Eating Recovery Center's ROI score was rated 2.6 stars by customers who have used Eating Recovery Center's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Eating Recovery Center Customer Satisfaction (CSAT)
Eating Recovery Center Customer Satisfaction (CSAT) Score
14 / 100
Eating Recovery Center has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Eating Recovery Center Customer Service
2.6/5
Eating Recovery Center has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Eating Recovery Center's Customer Service
Address
Denver, CO
Website
http://eatingrecoverycenter.com/
Quick Insights into Eating Recovery Center Customer Service
Eating Recovery Center's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Eating Recovery Center's Customer Service score.
Ranked Eating Recovery Center Customer Service the Highest
Eating Recovery Center Customer Service Score by Gender
Eating Recovery Center's Customer Service score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Eating Recovery Center.
Female
2.6/5
Male
N/A
Eating Recovery Center Customer Service Score by Ethnicity
Eating Recovery Center's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Eating Recovery Center.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Eating Recovery Center Customer Service Score by Usage
Eating Recovery Center's Customer Service score was rated 3.1 stars by customers who have used Eating Recovery Center's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Eating Recovery Center as an Employer
2.2/5
Eating Recovery Center has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Eating Recovery Center scored a -64 for Net Promoter Score and a -58 for Employee Net Promoter Score. NPS gauges how likely a customer of Eating Recovery Center would recommend the brand to a friend. ENPS measures how likely Eating Recovery Center employees would recommend working at Eating Recovery Center to a friend.
Net Promoter Score
-64
NPS Score
| 9% | Promoters |
|---|---|
| 18% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
-58
eNPS Score
| 14% | Promoters |
|---|---|
| 14% | Passive |
| 72% | Detractors |
