40
NPS
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ECG Management Consultants
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About ECG Management Consultants' Brand
ECG Management Consultants is a leading health care forward company.
Brand at a Glance
55%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
ECG Management Consultants NPS
ECG Management Consultants's Net Promoter Score (NPS) is a 40 with 50% Promoters, 40% Passives, and 10% Detractors. Net Promoter Score tracks whether ECG Management Consultants's customers would recommend using the product based on a scale of -100 to 100.
ECG Management Consultants Overall NPS
| 50% | Promoters |
|---|---|
| 40% | Passives |
| 10% | Detractors |
ECG Management Consultants NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Jan 2023 60 | Jan 2023 | 60 |
Mar 2023 34 | Mar 2023 | 34 |
Jun 2023 43 | Jun 2023 | 43 |
Jul 2023 38 | Jul 2023 | 38 |
Oct 2023 33 | Oct 2023 | 33 |
Jan 2024 40 | Jan 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ECG Management Consultants Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of ECG Management Consultants users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ECG Management Consultants Product Quality
4.1/5
ECG Management Consultants has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock ECG Management Consultants' overall Product Quality score rated by its users and customers.
ECG Management Consultants Product Information
ECG Management Consultants’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.ecgmc.com
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
ECG Management Consultants Pricing
ECG Management Consultants ROI & Value For Money
4/5
ECG Management Consultants has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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ECG Management Consultants Customer Satisfaction (CSAT)
ECG Management Consultants Customer Satisfaction (CSAT) Score
100 / 100
ECG Management Consultants has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ECG Management Consultants Customer Service
4/5
ECG Management Consultants has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ECG Management Consultants' overall Customer Service score rated by its users and customers.
About ECG Management Consultants's Customer Service
Address
Suite 2500, Seattle, WA 98101
Website
http://www.ecgmc.com
Phone Number
19999999999
ECG Management Consultants as an Employer
4.3/5
ECG Management Consultants has a 4.3/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of ECG Management Consultants
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
ECG Management Consultants scored a 40 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of ECG Management Consultants would recommend the brand to a friend. ENPS measures how likely ECG Management Consultants employees would recommend working at ECG Management Consultants to a friend.
Net Promoter Score
40
NPS Score
| 50% | Promoters |
|---|---|
| 40% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
