20
NPS
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Econet Wireless
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About Econet Wireless' Brand
Econet Wireless is Zimbabwe's largest provider of telecommunications services, providing solutions in mobile and fixed wireless
Brand at a Glance
93%
Customer Loyalty
4.1/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Econet Wireless NPS
Econet Wireless's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether Econet Wireless's customers would recommend using the product based on a scale of -100 to 100.
Econet Wireless Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
Econet Wireless NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
May 2022 50 | May 2022 | 50 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 49 | Sep 2022 | 49 |
Oct 2022 57 | Oct 2022 | 57 |
Nov 2022 44 | Nov 2022 | 44 |
Dec 2022 50 | Dec 2022 | 50 |
May 2023 13 | May 2023 | 13 |
Jun 2023 12 | Jun 2023 | 12 |
Apr 2024 17 | Apr 2024 | 17 |
Feb 2025 16 | Feb 2025 | 16 |
Jul 2025 20 | Jul 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Econet Wireless NPS by Gender
Econet Wireless's NPS was rated 49 by Female customers on Comparably.
Female
49
Econet Wireless's NPS was rated 49 by Female customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Male
N/A
Econet Wireless's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Econet Wireless NPS by Ethnicity
Econet Wireless's NPS was rated 66 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 66 | African American/Black | 66 |
Econet Wireless NPS by Age
Econet Wireless's NPS was rated 100 points by customers ages 41-45 on Comparably.
Econet Wireless NPS by Usage
Econet Wireless's NPS was rated 100 points by customers who have used Econet Wireless's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 100 | Over 10 Years | 100 |
Econet Wireless Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of Econet Wireless users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Econet Wireless Customer Loyalty Score by Gender
Econet Wireless's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Econet Wireless.
Female
100%
Yes
Male
N/A
Yes
Econet Wireless Customer Loyalty Score by Ethnicity
Econet Wireless's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Econet Wireless.
100
out of 100
African American/Black
Econet Wireless Customer Loyalty Score by Age
Econet Wireless's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Econet Wireless.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Econet Wireless Customer Loyalty Score by Usage
Econet Wireless's Customer Loyalty score was rated 100% by customers who have used Econet Wireless's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Econet Wireless Product Quality
4.1/5
Econet Wireless has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Econet Wireless Product Information
Econet Wireless’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.econet.co.zw
- Company Size
- 5,001-10,000 Employees
Quick Insights into Econet Wireless Product Quality
Econet Wireless's Product Quality score was rated highest by customers ages 41-45.
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Ranked Econet Wireless Product Quality the Highest
Econet Wireless Product Quality Score by Gender
Econet Wireless's Product Quality score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Econet Wireless.
Female
4.5/5
Male
N/A
Econet Wireless Product Quality Score by Ethnicity
Econet Wireless's Product Quality score was rated 4.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Econet Wireless.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Econet Wireless Product Quality Score by Age
Econet Wireless's Product Quality score was rated 4.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Econet Wireless.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.6 | 41-45 | 4.6 |
Econet Wireless Product Quality Score by Usage
Econet Wireless's Product Quality score was rated 4.6 stars by customers who have used Econet Wireless's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Econet Wireless Pricing
Econet Wireless ROI & Value For Money
3.6/5
Econet Wireless has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Econet Wireless ROI
Econet Wireless's ROI score was rated highest by customers ages 41-45.
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Ranked Econet Wireless ROI the Highest
Econet Wireless ROI Score by Gender
Econet Wireless's ROI score was rated 4.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Econet Wireless.
Female
4.2/5
Male
N/A
Econet Wireless ROI Score by Ethnicity
Econet Wireless's ROI score was rated 4.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Econet Wireless.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
Econet Wireless ROI Score by Age
Econet Wireless's ROI score was rated 4.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Econet Wireless.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.8 | 41-45 | 4.8 |
Econet Wireless ROI Score by Usage
Econet Wireless's ROI score was rated 4 stars by customers who have used Econet Wireless's products/services for Over 10 Years.
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Econet Wireless Customer Satisfaction (CSAT)
Econet Wireless Customer Satisfaction (CSAT) Score
89 / 100
Econet Wireless has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
42%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Econet Wireless Customer Satisfaction
Econet Wireless's Customer Satisfaction score was rated highest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Econet Wireless' Customer Satisfaction.
Ranked Econet Wireless Customer Satisfaction the Highest
Econet Wireless Customer Satisfaction Score by Gender
Econet Wireless's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Econet Wireless.
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Econet Wireless Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Econet Wireless' Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Econet Wireless.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Econet Wireless Customer Satisfaction Score by Age
Econet Wireless's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Econet Wireless.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
Econet Wireless Customer Satisfaction Score by Usage
Econet Wireless's Customer Satisfaction score was rated 100 points by customers who have used Econet Wireless's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Econet Wireless Customer Service
3.6/5
Econet Wireless has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Econet Wireless's Customer Service
Website
http://www.econet.co.zw
Quick Insights into Econet Wireless Customer Service
Econet Wireless's Customer Service score was rated highest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked Econet Wireless' Customer Service score.
Ranked Econet Wireless Customer Service the Highest
Econet Wireless Customer Service Score by Gender
Econet Wireless's Customer Service score was rated 4.4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Econet Wireless.
Female
4.4/5
Male
N/A
Econet Wireless Customer Service Score by Ethnicity
Econet Wireless's Customer Service score was rated 4.4 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Econet Wireless.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.4 | African American/Black | 4.4 |
Econet Wireless Customer Service Score by Age
Econet Wireless's Customer Service score was rated 4.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Econet Wireless.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.8 | 41-45 | 4.8 |
Econet Wireless Customer Service Score by Usage
Econet Wireless's Customer Service score was rated 4.3 stars by customers who have used Econet Wireless's products/services for Over 10 Years.
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Consumer vs. Employees
Econet Wireless scored a 20 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Econet Wireless would recommend the brand to a friend. ENPS measures how likely Econet Wireless employees would recommend working at Econet Wireless to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
