34
NPS
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Brand Page
Economist Group
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About Economist Group's Brand
The Economist Group is a source of analysis on international business and world affairs.
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Economist Group NPS
Economist Group's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Economist Group's customers would recommend using the product based on a scale of -100 to 100.
Economist Group Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Economist Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Dec 2023 33 | Dec 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Economist Group Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Economist Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Economist Group Product Quality
3.8/5
Economist Group has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Economist Group's overall Product Quality score rated by its users and customers.
Economist Group Product Information
Economist Group’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://economistgroup.com
- Company Size
- 1,001-5,000 Employees
Industry
Content
Economist Group Pricing
Economist Group ROI & Value For Money
3.6/5
Economist Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Economist Group's overall ROI score rated by its users and customers.
Economist Group Customer Satisfaction (CSAT)
Economist Group Customer Satisfaction (CSAT) Score
67 / 100
Economist Group has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Economist Group Customer Service
3.6/5
Economist Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Economist Group's overall Customer Service score rated by its users and customers.
About Economist Group's Customer Service
Address
509 North June Street, Los Angeles, CA
Website
http://economistgroup.com
Phone Number
44 20 7830 7000
Economist Group as an Employer
4.3/5
Economist Group has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Economist Group scored a 34 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Economist Group would recommend the brand to a friend. ENPS measures how likely Economist Group employees would recommend working at Economist Group to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
