-58
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ECS Tuning
Marketing or Exec? Claim Your Free Account
About ECS Tuning's Brand
ECS Tuning specializes in the distribution of VW / Audi / BMW / Mini / Mercedes-Benz / Porsche
Brand at a Glance
61%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
1.8/5
Customer Service
ECS Tuning NPS
ECS Tuning's Net Promoter Score (NPS) is a -58 with 15% Promoters, 12% Passives, and 73% Detractors. Net Promoter Score tracks whether ECS Tuning's customers would recommend using the product based on a scale of -100 to 100.
ECS Tuning Overall NPS
| 15% | Promoters |
|---|---|
| 12% | Passives |
| 73% | Detractors |
ECS Tuning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -44 | Jun 2024 | -44 |
Jul 2024 -46 | Jul 2024 | -46 |
Sep 2024 -43 | Sep 2024 | -43 |
Oct 2024 -45 | Oct 2024 | -45 |
Dec 2024 -48 | Dec 2024 | -48 |
Mar 2025 -51 | Mar 2025 | -51 |
Apr 2025 -51 | Apr 2025 | -51 |
Dec 2025 -54 | Dec 2025 | -54 |
Jan 2026 -54 | Jan 2026 | -54 |
Jun 2026 -56 | Jun 2026 | -56 |
Jul 2026 -57 | Jul 2026 | -57 |
Sep 2026 -59 | Sep 2026 | -59 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ECS Tuning NPS by Gender
ECS Tuning's NPS was rated -84 by Male customers on Comparably.
Male
-84
ECS Tuning's NPS was rated -84 by Male customers on Comparably.
4%
Promoters
8%
Passives
88%
Detractors
Female
N/A
ECS Tuning's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ECS Tuning NPS by Ethnicity
ECS Tuning's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -82 | Caucasian | -82 |
Hispanic or Latino -67 | Hispanic or Latino | -67 |
African American/Black -100 | African American/Black | -100 |
Other -80 | Other | -80 |
ECS Tuning NPS by Age
ECS Tuning's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
ECS Tuning NPS by Usage
ECS Tuning's NPS was rated the highest by customers who have used ECS Tuning's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -66 | 2 to 5 Years | -66 |
5 to 10 Years -86 | 5 to 10 Years | -86 |
Over 10 Years -67 | Over 10 Years | -67 |
ECS Tuning Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of ECS Tuning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ECS Tuning Customer Loyalty Score by Gender
ECS Tuning's Customer Loyalty score was rated 51 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ECS Tuning.
Male
51%
Yes
Female
N/A
Yes
ECS Tuning Customer Loyalty Score by Ethnicity
ECS Tuning's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ECS Tuning.
35
out of 100
Caucasian
70
out of 100
Hispanic or Latino
70
out of 100
African American/Black
64
out of 100
Other
ECS Tuning Customer Loyalty Score by Age
ECS Tuning's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ECS Tuning.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 40% | 31-35 | 40% |
41-45 55% | 41-45 | 55% |
51-55 40% | 51-55 | 40% |
56-60 64% | 56-60 | 64% |
ECS Tuning Customer Loyalty Score by Usage
ECS Tuning's Customer Loyalty score was rated the highest by customers who have used ECS Tuning's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ECS Tuning Customer Loyalty Score by Industry
ECS Tuning's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ECS Tuning Product Quality
2.3/5
ECS Tuning has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock ECS Tuning's overall Product Quality score rated by its users and customers.
ECS Tuning Product Information
ECS Tuning’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated ECS Tuning's product the highest. Reviewers from the Tech industry rated ECS Tuning the lowest at 2.2.
- Website
- http://www.ecstuning.com/
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Travel
Quick Insights into ECS Tuning Product Quality
ECS Tuning's Product Quality score was rated highest by customers who have used ECS Tuning's products/services for Over 10 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked ECS Tuning's Product Quality.
Ranked ECS Tuning Product Quality the Highest
Ranked ECS Tuning Product Quality the Lowest
ECS Tuning Product Quality Score by Gender
ECS Tuning's Product Quality score was rated 1.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ECS Tuning.
Male
1.9/5
Female
N/A
ECS Tuning Product Quality Score by Ethnicity
ECS Tuning's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ECS Tuning.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 1.5 | Other | 1.5 |
ECS Tuning Product Quality Score by Age
ECS Tuning's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ECS Tuning.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
41-45 1.9 | 41-45 | 1.9 |
51-55 2.6 | 51-55 | 2.6 |
56-60 2 | 56-60 | 2 |
ECS Tuning Product Quality Score by Usage
ECS Tuning's Product Quality score was rated the highest by customers who have used ECS Tuning's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ECS Tuning Product Quality Score by Industry
ECS Tuning's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ECS Tuning Pricing
ECS Tuning ROI & Value For Money
2.2/5
ECS Tuning has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ECS Tuning's overall ROI score rated by its users and customers.
ECS Tuning Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from ECS Tuning.
Quick Insights into ECS Tuning ROI
ECS Tuning's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used ECS Tuning's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ECS Tuning's ROI score.
Ranked ECS Tuning ROI the Highest
Ranked ECS Tuning ROI the Lowest
ECS Tuning ROI Score by Gender
ECS Tuning's ROI score was rated 1.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ECS Tuning.
Male
1.9/5
Female
N/A
ECS Tuning ROI Score by Ethnicity
ECS Tuning's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ECS Tuning.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 1.6 | Other | 1.6 |
ECS Tuning ROI Score by Age
ECS Tuning's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ECS Tuning.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 2.5 | 41-45 | 2.5 |
51-55 2.5 | 51-55 | 2.5 |
56-60 1.7 | 56-60 | 1.7 |
ECS Tuning ROI Score by Usage
ECS Tuning's ROI score was rated the highest by customers who have used ECS Tuning's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ECS Tuning ROI Score by Industry
ECS Tuning's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ECS Tuning Customer Satisfaction (CSAT)
ECS Tuning Customer Satisfaction (CSAT) Score
22 / 100
ECS Tuning has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
14%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
14%
Very Dissatisfied
58%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ECS Tuning Customer Satisfaction
ECS Tuning's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers who have used ECS Tuning's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ECS Tuning's Customer Satisfaction.
Ranked ECS Tuning Customer Satisfaction the Highest
Ranked ECS Tuning Customer Satisfaction the Lowest
ECS Tuning Customer Satisfaction Score by Gender
ECS Tuning's Customer Satisfaction score was rated 8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ECS Tuning.
8 / 100
MaleVery Satisfied | 4% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 22% | |
Very Dissatisfied | 66% |
ECS Tuning Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ECS Tuning's Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ECS Tuning.
9 / 100
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
73%
CSAT according to Hispanic or Latino
ECS Tuning's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ECS Tuning.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
ECS Tuning's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ECS Tuning.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Other
ECS Tuning's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ECS Tuning.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
40%
ECS Tuning Customer Satisfaction Score by Age
ECS Tuning's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ECS Tuning.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 25% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% |
ECS Tuning Customer Satisfaction Score by Usage
ECS Tuning's Customer Satisfaction score was rated the highest by customers who have used ECS Tuning's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ECS Tuning Customer Satisfaction Score by Industry
ECS Tuning's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "ECS Tuning Customer Satisfaction Score by Industry",
"text": "ECS Tuning's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "ECS Tuning's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 20
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "ECS Tuning's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}ECS Tuning Customer Service
1.8/5
ECS Tuning has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock ECS Tuning's overall Customer Service score rated by its users and customers.
About ECS Tuning's Customer Service
Address
1000 Seville Rd, Wadsworth, OH
Website
http://www.ecstuning.com/
Phone Number
330-331-2003
Quick Insights into ECS Tuning Customer Service
ECS Tuning's Customer Service score was rated highest by customers who have used ECS Tuning's products/services for Over 10 Years, and rated lowest by customers who have used ECS Tuning's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ECS Tuning's Customer Service score.
Ranked ECS Tuning Customer Service the Highest
Ranked ECS Tuning Customer Service the Lowest
ECS Tuning Customer Service Score by Gender
ECS Tuning's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ECS Tuning.
Male
1.5/5
Female
N/A
ECS Tuning Customer Service Score by Ethnicity
ECS Tuning's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ECS Tuning.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.8 | Other | 1.8 |
ECS Tuning Customer Service Score by Age
ECS Tuning's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ECS Tuning.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 1.9 | 41-45 | 1.9 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
ECS Tuning Customer Service Score by Usage
ECS Tuning's Customer Service score was rated the highest by customers who have used ECS Tuning's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ECS Tuning Customer Service Score by Industry
ECS Tuning's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
ECS Tuning as an Employer
3.8/5
ECS Tuning has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
ECS Tuning scored a -58 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of ECS Tuning would recommend the brand to a friend. ENPS measures how likely ECS Tuning employees would recommend working at ECS Tuning to a friend.
Net Promoter Score
-58
NPS Score
| 15% | Promoters |
|---|---|
| 12% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
