-72
NPS
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Brand Page
Eden Housing
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About Eden Housing's Brand
Eden Housing revitalizes California communities through its affordable housing development and property management activities.
Brand at a Glance
69%
Customer Loyalty
2.5/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
Eden Housing NPS
Eden Housing's Net Promoter Score (NPS) is a -72 with 14% Promoters, 0% Passives, and 86% Detractors. Net Promoter Score tracks whether Eden Housing's customers would recommend using the product based on a scale of -100 to 100.
Eden Housing Overall NPS
| 14% | Promoters |
|---|---|
| 0% | Passives |
| 86% | Detractors |
Eden Housing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Jul 2021 -100 | Jul 2021 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
May 2024 -67 | May 2024 | -67 |
Aug 2025 -71 | Aug 2025 | -71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eden Housing Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Eden Housing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eden Housing Product Quality
2.5/5
Eden Housing has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Eden Housing's overall Product Quality score rated by its users and customers.
Eden Housing Product Information
Eden Housing’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.edenhousing.org/
- Company Size
- 201-500 Employees
Eden Housing Pricing
Eden Housing ROI & Value For Money
2.3/5
Eden Housing has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Eden Housing's overall ROI score rated by its users and customers.
Eden Housing Customer Satisfaction (CSAT)
Eden Housing Customer Satisfaction (CSAT) Score
40 / 100
Eden Housing has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Eden Housing Customer Service
2.3/5
Eden Housing has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Eden Housing's overall Customer Service score rated by its users and customers.
About Eden Housing's Customer Service
Address
Hayward, CA
Website
http://www.edenhousing.org/
Phone Number
(510)582-1460
Eden Housing as an Employer
Consumer vs. Employees
Eden Housing scored a -72 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Eden Housing would recommend the brand to a friend. ENPS measures how likely Eden Housing employees would recommend working at Eden Housing to a friend.
Net Promoter Score
-72
NPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
