25
NPS
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Brand Page
Edlio
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About Edlio's Brand
Edlio creates custom designed websites with an intuitive content management software.
Brand at a Glance
85%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
Edlio NPS
Edlio's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Edlio's customers would recommend using the product based on a scale of -100 to 100.
Edlio Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Edlio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
May 2022 0 | May 2022 | 0 |
May 2023 33 | May 2023 | 33 |
Aug 2023 25 | Aug 2023 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Edlio Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Edlio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Edlio Product Quality
3.2/5
Edlio has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Edlio Product Information
Edlio’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://edlio.com/
- Company Size
- 51-200 Employees
Industry
Tech
Edlio Pricing
Edlio ROI & Value For Money
3/5
Edlio has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Edlio Customer Satisfaction (CSAT)
Edlio Customer Satisfaction (CSAT) Score
75 / 100
Edlio has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Edlio Customer Service
3.5/5
Edlio has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Edlio's Customer Service
Address
12910 Culver Blvd, Suite I, Los Angeles, CA 90066
Website
https://edlio.com/
Phone Number
877-235-2761
Consumer vs. Employees
Edlio scored a 25 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Edlio would recommend the brand to a friend. ENPS measures how likely Edlio employees would recommend working at Edlio to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 55% | Promoters |
|---|---|
| 17% | Passive |
| 28% | Detractors |
