50
NPS
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Edpuzzle
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About Edpuzzle's Brand
Edpuzzle is the easiest way for teachers to engage their students with videos. Over 20 million teachers and students around the world have already trusted us.
Brand at a Glance
84%
Customer Loyalty
4.4/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Edpuzzle NPS
Edpuzzle's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Edpuzzle's customers would recommend using the product based on a scale of -100 to 100.
Edpuzzle Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Edpuzzle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 50 | Dec 2021 | 50 |
Feb 2022 67 | Feb 2022 | 67 |
Apr 2022 71 | Apr 2022 | 71 |
May 2022 75 | May 2022 | 75 |
Jun 2022 77 | Jun 2022 | 77 |
Sep 2022 80 | Sep 2022 | 80 |
Nov 2022 63 | Nov 2022 | 63 |
Jan 2023 67 | Jan 2023 | 67 |
Aug 2023 69 | Aug 2023 | 69 |
Mar 2025 57 | Mar 2025 | 57 |
Sep 2025 60 | Sep 2025 | 60 |
Jan 2026 50 | Jan 2026 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Edpuzzle Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Edpuzzle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Edpuzzle Product Quality
4.4/5
Edpuzzle has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Edpuzzle Product Information
Edpuzzle’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.edpuzzle.com
- Company Size
- 11-50 Employees
Industry
Tech
Education
Edpuzzle Pricing
Edpuzzle ROI & Value For Money
4.1/5
Edpuzzle has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Edpuzzle Customer Satisfaction (CSAT)
Edpuzzle Customer Satisfaction (CSAT) Score
90 / 100
Edpuzzle has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
70%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Edpuzzle Customer Service
4/5
Edpuzzle has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Edpuzzle's Customer Service
Address
833 Market St. Suite, San Francisco, CA 94103
Website
http://www.edpuzzle.com
Phone Number
(650) 336 4934
Consumer vs. Employees
Edpuzzle scored a 50 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Edpuzzle would recommend the brand to a friend. ENPS measures how likely Edpuzzle employees would recommend working at Edpuzzle to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
