-70
NPS
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Einstein Healthcare Network
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About Einstein Healthcare Network's Brand
Einstein Healthcare Network has earned its reputation for quality
Brand at a Glance
53%
Customer Loyalty
2/5
Product Quality
1.8/5
Pricing
2.2/5
Customer Service
Einstein Healthcare Network CMO
Einstein Healthcare Network NPS
Einstein Healthcare Network's Net Promoter Score (NPS) is a -70 with 13% Promoters, 4% Passives, and 83% Detractors. Net Promoter Score tracks whether Einstein Healthcare Network's customers would recommend using the product based on a scale of -100 to 100.
Einstein Healthcare Network Overall NPS
| 13% | Promoters |
|---|---|
| 4% | Passives |
| 83% | Detractors |
Einstein Healthcare Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -64 | Dec 2023 | -64 |
Feb 2024 -67 | Feb 2024 | -67 |
Mar 2024 -60 | Mar 2024 | -60 |
Jun 2024 -62 | Jun 2024 | -62 |
Aug 2024 -67 | Aug 2024 | -67 |
Oct 2024 -69 | Oct 2024 | -69 |
Feb 2025 -71 | Feb 2025 | -71 |
Jul 2025 -74 | Jul 2025 | -74 |
Oct 2025 -74 | Oct 2025 | -74 |
Jan 2026 -76 | Jan 2026 | -76 |
Mar 2026 -76 | Mar 2026 | -76 |
Jul 2026 -70 | Jul 2026 | -70 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Einstein Healthcare Network NPS by Gender
Male customers rated Einstein Healthcare Network's NPS 100 points higher than Female customers.
Male
0
Einstein Healthcare Network's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
-100
Einstein Healthcare Network's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Einstein Healthcare Network NPS by Ethnicity
Einstein Healthcare Network's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
African American/Black -50 | African American/Black | -50 |
Einstein Healthcare Network NPS by Age
Einstein Healthcare Network's NPS was rated -100 points by customers ages 66+ on Comparably.
Einstein Healthcare Network NPS by Usage
Einstein Healthcare Network's NPS was rated the highest by customers who have used Einstein Healthcare Network's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -50 | 2 to 5 Years | -50 |
Over 10 Years -25 | Over 10 Years | -25 |
Einstein Healthcare Network Customer Reviews
Out of the 2 Einstein Healthcare Network customer reviews 0 were positive and 2 were constructive. Einstein Healthcare Network customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Einstein Healthcare Network Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Einstein Healthcare Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Einstein Healthcare Network Customer Loyalty Score by Gender
Male customers rated Einstein Healthcare Network's Customer Loyalty score 3% higher than Female customers.
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Male
64%
Yes
Female
61%
Yes
Einstein Healthcare Network Customer Loyalty Score by Ethnicity
Einstein Healthcare Network's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Einstein Healthcare Network.
70
out of 100
Caucasian
55
out of 100
African American/Black
Einstein Healthcare Network Customer Loyalty Score by Age
Einstein Healthcare Network's Customer Loyalty score was rated 33% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Einstein Healthcare Network.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 33% | 66+ | 33% |
Einstein Healthcare Network Customer Loyalty Score by Usage
Einstein Healthcare Network's Customer Loyalty score was rated the highest by customers who have used Einstein Healthcare Network's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Einstein Healthcare Network Product Quality
2/5
Einstein Healthcare Network has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Einstein Healthcare Network Product Information
Einstein Healthcare Network’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.einstein.edu
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare
Quick Insights into Einstein Healthcare Network Product Quality
Einstein Healthcare Network's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Einstein Healthcare Network's Product Quality.
Ranked Einstein Healthcare Network Product Quality the Highest
Ranked Einstein Healthcare Network Product Quality the Lowest
Einstein Healthcare Network Product Quality Score by Gender
Male customers rated Einstein Healthcare Network's Product Quality score 1.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Einstein Healthcare Network.
Male
3.4/5
Female
1.7/5
Einstein Healthcare Network Product Quality Score by Ethnicity
Einstein Healthcare Network's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Einstein Healthcare Network.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 2.6 | African American/Black | 2.6 |
Einstein Healthcare Network Product Quality Score by Age
Einstein Healthcare Network's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Einstein Healthcare Network.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Einstein Healthcare Network Product Quality Score by Usage
Einstein Healthcare Network's Product Quality score was rated the highest by customers who have used Einstein Healthcare Network's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Einstein Healthcare Network Pricing
Einstein Healthcare Network ROI & Value For Money
1.8/5
Einstein Healthcare Network has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Quick Insights into Einstein Healthcare Network ROI
Einstein Healthcare Network's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Einstein Healthcare Network ROI the Highest
Ranked Einstein Healthcare Network ROI the Lowest
Einstein Healthcare Network ROI Score by Gender
Male customers rated Einstein Healthcare Network's ROI score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Einstein Healthcare Network.
Male
3/5
Female
1.6/5
Einstein Healthcare Network ROI Score by Ethnicity
Einstein Healthcare Network's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Einstein Healthcare Network.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 2.4 | African American/Black | 2.4 |
Einstein Healthcare Network ROI Score by Age
Einstein Healthcare Network's ROI score was rated 1.7 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Einstein Healthcare Network.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.7 | 66+ | 1.7 |
Einstein Healthcare Network ROI Score by Usage
Einstein Healthcare Network's ROI score was rated 2.5 stars by customers who have used Einstein Healthcare Network's products/services for 2 to 5 Years, and by customers with Over 10 Years of usage.
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Einstein Healthcare Network Customer Satisfaction (CSAT)
Einstein Healthcare Network Customer Satisfaction (CSAT) Score
14 / 100
Einstein Healthcare Network has an overall Customer Satisfaction score of 14 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
23%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Einstein Healthcare Network Customer Satisfaction
Einstein Healthcare Network's Customer Satisfaction score was rated highest by customers who have used Einstein Healthcare Network's products/services for 2 to 5 Years, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Einstein Healthcare Network's Customer Satisfaction.
Ranked Einstein Healthcare Network Customer Satisfaction the Highest
Ranked Einstein Healthcare Network Customer Satisfaction the Lowest
Einstein Healthcare Network Customer Satisfaction Score by Gender
Male customers rated Einstein Healthcare Network's Customer Satisfaction score 36 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Einstein Healthcare Network.
50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
14 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 29% | |
Very Dissatisfied | 43% |
Einstein Healthcare Network Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Einstein Healthcare Network's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Einstein Healthcare Network.
34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
CSAT according to African American/Black
Einstein Healthcare Network's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Einstein Healthcare Network.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
Einstein Healthcare Network Customer Satisfaction Score by Age
Einstein Healthcare Network's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Einstein Healthcare Network.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Einstein Healthcare Network Customer Satisfaction Score by Usage
Einstein Healthcare Network's Customer Satisfaction score was rated the highest by customers who have used Einstein Healthcare Network's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Einstein Healthcare Network Customer Service
2.2/5
Einstein Healthcare Network has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Einstein Healthcare Network's Customer Service
Address
5501 Old York Road, Philadelphia, PA 19141
Website
http://www.einstein.edu
Phone Number
2154567890
Quick Insights into Einstein Healthcare Network Customer Service
Einstein Healthcare Network's Customer Service score was rated highest by African American/Black customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Einstein Healthcare Network's Customer Service score.
Ranked Einstein Healthcare Network Customer Service the Highest
Ranked Einstein Healthcare Network Customer Service the Lowest
Einstein Healthcare Network Customer Service Score by Gender
Male customers rated Einstein Healthcare Network's Customer Service score 1.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Einstein Healthcare Network.
Male
3.4/5
Female
2/5
Einstein Healthcare Network Customer Service Score by Ethnicity
Einstein Healthcare Network's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Einstein Healthcare Network.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 3.6 | African American/Black | 3.6 |
Einstein Healthcare Network Customer Service Score by Age
Einstein Healthcare Network's Customer Service score was rated 1.7 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Einstein Healthcare Network.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.7 | 66+ | 1.7 |
Einstein Healthcare Network Customer Service Score by Usage
Einstein Healthcare Network's Customer Service score was rated the highest by customers who have used Einstein Healthcare Network's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Einstein Healthcare Network as an Employer
4.3/5
Einstein Healthcare Network has a 4.3/5 stars for its overall company culture rated by their employees
top
50%
CEO of Einstein Healthcare Network
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Einstein Healthcare Network scored a -70 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Einstein Healthcare Network would recommend the brand to a friend. ENPS measures how likely Einstein Healthcare Network employees would recommend working at Einstein Healthcare Network to a friend.
Net Promoter Score
-70
NPS Score
| 13% | Promoters |
|---|---|
| 4% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 44% | Promoters |
|---|---|
| 19% | Passive |
| 37% | Detractors |
