21
NPS
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EisnerAmper
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About EisnerAmper's Brand
EisnerAmper LLP is a leading full-service advisory and accounting firm, and is among the largest in the United States.
Brand at a Glance
84%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
EisnerAmper NPS
EisnerAmper's Net Promoter Score (NPS) is a 21 with 50% Promoters, 21% Passives, and 29% Detractors. Net Promoter Score tracks whether EisnerAmper's customers would recommend using the product based on a scale of -100 to 100.
EisnerAmper Overall NPS
| 50% | Promoters |
|---|---|
| 21% | Passives |
| 29% | Detractors |
EisnerAmper NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Oct 2021 50 | Oct 2021 | 50 |
Nov 2022 66 | Nov 2022 | 66 |
Dec 2022 25 | Dec 2022 | 25 |
Mar 2023 0 | Mar 2023 | 0 |
May 2023 0 | May 2023 | 0 |
Oct 2023 12 | Oct 2023 | 12 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 10 | Mar 2024 | 10 |
Jul 2024 25 | Jul 2024 | 25 |
Nov 2024 30 | Nov 2024 | 30 |
Apr 2026 22 | Apr 2026 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EisnerAmper NPS by Gender
EisnerAmper's NPS was rated 50 by Male customers on Comparably.
Male
50
EisnerAmper's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
EisnerAmper's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
EisnerAmper Customer Reviews
Out of the 2 EisnerAmper customer reviews 1 was positive and 1 was constructive. EisnerAmper customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
EisnerAmper Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of EisnerAmper users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EisnerAmper Customer Loyalty Score by Gender
EisnerAmper's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
EisnerAmper Product Quality
3/5
EisnerAmper has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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EisnerAmper Product Information
EisnerAmper’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.eisneramper.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
FinTech
Small Business Services
Quick Insights into EisnerAmper Product Quality
EisnerAmper's Product Quality score was rated highest by Male customers.
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Ranked EisnerAmper Product Quality the Highest
EisnerAmper Product Quality Score by Gender
EisnerAmper's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of EisnerAmper.
Male
3.6/5
Female
N/A
EisnerAmper Pricing
EisnerAmper ROI & Value For Money
3.3/5
EisnerAmper has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into EisnerAmper ROI
EisnerAmper's ROI score was rated highest by Male customers.
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Ranked EisnerAmper ROI the Highest
EisnerAmper ROI Score by Gender
EisnerAmper's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of EisnerAmper.
Male
3.6/5
Female
N/A
EisnerAmper Customer Satisfaction (CSAT)
EisnerAmper Customer Satisfaction (CSAT) Score
60 / 100
EisnerAmper has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into EisnerAmper Customer Satisfaction
EisnerAmper's Customer Satisfaction score was rated highest by Male customers.
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Ranked EisnerAmper Customer Satisfaction the Highest
EisnerAmper Customer Satisfaction Score by Gender
EisnerAmper's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of EisnerAmper.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
EisnerAmper Customer Service
3.6/5
EisnerAmper has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About EisnerAmper's Customer Service
Address
York, NY
Website
http://www.eisneramper.com/
Quick Insights into EisnerAmper Customer Service
EisnerAmper's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked EisnerAmper's Customer Service score.
Ranked EisnerAmper Customer Service the Highest
EisnerAmper Customer Service Score by Gender
EisnerAmper's Customer Service score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of EisnerAmper.
Male
3.6/5
Female
N/A
EisnerAmper as an Employer
4.5/5
EisnerAmper has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
EisnerAmper scored a 21 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of EisnerAmper would recommend the brand to a friend. ENPS measures how likely EisnerAmper employees would recommend working at EisnerAmper to a friend.
Net Promoter Score
21
NPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 35% | Promoters |
|---|---|
| 40% | Passive |
| 25% | Detractors |
