67
NPS
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Brand Page
Electric AI
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About Electric AI's Brand
Electric, an IT solutions company, is redefining how organizations handle IT by exceeding the level of service that businesses have come to expect from all other aspects of their business and the technology that supports it.
Brand at a Glance
68%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Electric AI NPS
Electric AI's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Electric AI's customers would recommend using the product based on a scale of -100 to 100.
Electric AI Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Electric AI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Sep 2023 66 | Sep 2023 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Electric AI Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Electric AI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Electric AI Product Quality
3.7/5
Electric AI has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Electric AI Product Information
Electric AI’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.electric.ai
- Company Size
- 201-500 Employees
Industry
Information Services
Tech
Small Business Services
Electric AI Pricing
Electric AI ROI & Value For Money
3.7/5
Electric AI has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Electric AI Customer Satisfaction (CSAT)
Electric AI Customer Satisfaction (CSAT) Score
67 / 100
Electric AI has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Electric AI Customer Service
3.7/5
Electric AI has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Electric AI's Customer Service
Address
408 Broadway, New York City, NY 10013
Website
https://www.electric.ai
Phone Number
(646) 350-0620
Electric AI's Social Links
Electric AI as an Employer
Consumer vs. Employees
Electric AI scored a 67 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Electric AI would recommend the brand to a friend. ENPS measures how likely Electric AI employees would recommend working at Electric AI to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
