-42
NPS
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Electric Insurance
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About Electric Insurance's Brand
Electric Insurance.
Brand at a Glance
79%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.4/5
Customer Service
Electric Insurance NPS
Electric Insurance's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether Electric Insurance's customers would recommend using the product based on a scale of -100 to 100.
Electric Insurance Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
Electric Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jun 2023 -33 | Jun 2023 | -33 |
Sep 2023 -50 | Sep 2023 | -50 |
Feb 2024 -33 | Feb 2024 | -33 |
May 2024 -43 | May 2024 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Electric Insurance Customer Reviews
Out of the 2 Electric Insurance customer reviews 1 was positive and 1 was constructive. Electric Insurance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Electric Insurance Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Electric Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Electric Insurance Product Quality
2.6/5
Electric Insurance has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Electric Insurance's overall Product Quality score rated by its users and customers.
Electric Insurance Product Information
Electric Insurance’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Electric Insurance Pricing
Electric Insurance ROI & Value For Money
2.6/5
Electric Insurance has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Electric Insurance Customer Satisfaction (CSAT)
Electric Insurance Customer Satisfaction (CSAT) Score
33 / 100
Electric Insurance has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Electric Insurance Customer Service
2.4/5
Electric Insurance has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Electric Insurance's Customer Service
Address
75 Sam Fonzo Drive, Beverly, MA
Website
https://www.electricinsurance.com
Phone Number
978-921-2080
Electric Insurance as an Employer
3.4/5
Electric Insurance has a 3.4/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Electric Insurance scored a -42 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Electric Insurance would recommend the brand to a friend. ENPS measures how likely Electric Insurance employees would recommend working at Electric Insurance to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
