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NPS
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Brand Page
Elemica
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About Elemica's Brand
Elemica is the leading Digital Supply Chain Network for companies operating complex, global supply chains.
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
1.9/5
Pricing
2/5
Customer Service
Elemica NPS
Elemica's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Elemica's customers would recommend using the product based on a scale of -100 to 100.
Elemica Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Elemica NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 50 | Oct 2022 | 50 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Elemica Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Elemica users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Elemica Product Quality
2.2/5
Elemica has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Elemica's overall Product Quality score rated by its users and customers.
Elemica Product Information
Elemica’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.elemica.com/
- Company Size
- 201-500 Employees
Industry
Logistics and Supply Chain
Elemica Pricing
Elemica ROI & Value For Money
1.9/5
Elemica has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Elemica Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Elemica Customer Service
2/5
Elemica has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Elemica's Customer Service
Address
550 E Swedesford Road, Suite 310, Wayne, PA 19087
Website
http://www.elemica.com/
Phone Number
(484)253-4674
Elemica's Social Links
Elemica as an Employer
4.3/5
Elemica has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Elemica scored a 0 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Elemica would recommend the brand to a friend. ENPS measures how likely Elemica employees would recommend working at Elemica to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 42% | Promoters |
|---|---|
| 33% | Passive |
| 25% | Detractors |
