-75
NPS
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Brand Page
Elevate K-12
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About Elevate K-12 Brand
We’re bringing the classroom of the future to life with our proprietary livestream learning systems, which connect certified Live Teachers to hundreds of classrooms across 27 states to provide fully synchronous and interactive instruction, directly into classrooms and on a school’s bell schedule. Our programs are powered by passionate teachers, curriculum experts, and former educators, and they’re all designed to keep the classroom experience as engaging and inspiring as possible. Elevate K-12 is a creative, challenging, and adventurous community where individuals and teams are driven by growth, collaboration, and the goal to constantly push boundaries and disrupt the status quo. But through all of this, we always remember why we’re here: to make sure that access to a certified teacher can be a reality for every student, no matter where they live or what their circumstance.
Brand at a Glance
68%
Customer Loyalty
2.7/5
Product Quality
3.1/5
Pricing
2.6/5
Customer Service
Elevate K-12 NPS
Elevate K-12's Net Promoter Score (NPS) is a -75 with 0% Promoters, 25% Passives, and 75% Detractors. Net Promoter Score tracks whether Elevate K-12's customers would recommend using the product based on a scale of -100 to 100.
Elevate K-12 Overall NPS
| 0% | Promoters |
|---|---|
| 25% | Passives |
| 75% | Detractors |
Elevate K-12 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 -50 | Sep 2022 | -50 |
Mar 2023 -66 | Mar 2023 | -66 |
Apr 2024 -75 | Apr 2024 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Elevate K-12 Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Elevate K-12 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Elevate K-12 Product Quality
2.7/5
Elevate K-12 has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Elevate K-12 overall Product Quality score rated by its users and customers.
Elevate K-12 Product Information
Elevate K-12’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.elevatek12.com
- Company Size
- 201-500 Employees
Industry
Education
Elevate K-12 Pricing
Elevate K-12 ROI & Value For Money
3.1/5
Elevate K-12 has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Elevate K-12 overall ROI score rated by its users and customers.
Elevate K-12 Customer Satisfaction (CSAT)
Elevate K-12 Customer Satisfaction (CSAT) Score
50 / 100
Elevate K-12 has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Elevate K-12 Customer Service
2.6/5
Elevate K-12 has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Elevate K-12 overall Customer Service score rated by its users and customers.
About Elevate K-12's Customer Service
Address
24 E Washington St., Chicago, IL 60602
Website
https://www.elevatek12.com
Phone Number
312-373-9214
Elevate K-12's Social Links
Elevate K-12 as an Employer
2.5/5
Elevate K-12 has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Elevate K-12 scored a -75 for Net Promoter Score and a -52 for Employee Net Promoter Score. NPS gauges how likely a customer of Elevate K-12 would recommend the brand to a friend. ENPS measures how likely Elevate K-12 employees would recommend working at Elevate K-12 to a friend.
Net Promoter Score
-75
NPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-52
eNPS Score
| 24% | Promoters |
|---|---|
| 0% | Passive |
| 76% | Detractors |
