20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Ellison Technologies
Marketing or Exec? Claim Your Free Account
About Ellison Technologies' Brand
Brand at a Glance
74%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Ellison Technologies NPS
Ellison Technologies's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Ellison Technologies's customers would recommend using the product based on a scale of -100 to 100.
Ellison Technologies Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Ellison Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
May 2024 100 | May 2024 | 100 |
Jul 2024 100 | Jul 2024 | 100 |
Feb 2025 67 | Feb 2025 | 67 |
May 2025 43 | May 2025 | 43 |
Aug 2025 25 | Aug 2025 | 25 |
Jan 2026 33 | Jan 2026 | 33 |
Apr 2026 20 | Apr 2026 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ellison Technologies NPS by Gender
Ellison Technologies's NPS was rated -100 by Male customers on Comparably.
Male
-100
Ellison Technologies's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Ellison Technologies's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ellison Technologies NPS by Ethnicity
Ellison Technologies's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Ellison Technologies Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Ellison Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ellison Technologies Customer Loyalty Score by Gender
Ellison Technologies's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ellison Technologies.
Male
40%
Yes
Female
N/A
Yes
Ellison Technologies Customer Loyalty Score by Ethnicity
Ellison Technologies's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ellison Technologies.
40
out of 100
Caucasian
Ellison Technologies Product Quality
3.1/5
Ellison Technologies has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Ellison Technologies' overall Product Quality score rated by its users and customers.
Ellison Technologies Product Information
Ellison Technologies’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Quick Insights into Ellison Technologies Product Quality
Ellison Technologies's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Ellison Technologies' Product Quality.
Ranked Ellison Technologies Product Quality the Highest
Ellison Technologies Product Quality Score by Gender
Ellison Technologies's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ellison Technologies.
Male
1.5/5
Female
N/A
Ellison Technologies Product Quality Score by Ethnicity
Ellison Technologies's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ellison Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Ellison Technologies Pricing
Ellison Technologies ROI & Value For Money
3.2/5
Ellison Technologies has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Ellison Technologies' overall ROI score rated by its users and customers.
Quick Insights into Ellison Technologies ROI
Ellison Technologies's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Ellison Technologies' ROI score.
Ranked Ellison Technologies ROI the Highest
Ellison Technologies ROI Score by Gender
Ellison Technologies's ROI score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ellison Technologies.
Male
1.6/5
Female
N/A
Ellison Technologies ROI Score by Ethnicity
Ellison Technologies's ROI score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ellison Technologies.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Ellison Technologies Customer Satisfaction (CSAT)
Ellison Technologies Customer Satisfaction (CSAT) Score
56 / 100
Ellison Technologies has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ellison Technologies Customer Satisfaction
Ellison Technologies's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Ellison Technologies' Customer Satisfaction.
Ranked Ellison Technologies Customer Satisfaction the Highest
Ellison Technologies Customer Satisfaction Score by Gender
Ellison Technologies's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ellison Technologies.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 100% | |
Very Dissatisfied | 0% |
Ellison Technologies Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ellison Technologies' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ellison Technologies.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
Ellison Technologies Customer Service
3/5
Ellison Technologies has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Ellison Technologies' overall Customer Service score rated by its users and customers.
About Ellison Technologies's Customer Service
Address
9912 Pioneer Blvd, Santa Fe Springs, CA 90670
Website
http://www.ellisontechnologies.com/
Quick Insights into Ellison Technologies Customer Service
Ellison Technologies's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Ellison Technologies' Customer Service score.
Ranked Ellison Technologies Customer Service the Highest
Ellison Technologies Customer Service Score by Gender
Ellison Technologies's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ellison Technologies.
Male
1.5/5
Female
N/A
Ellison Technologies Customer Service Score by Ethnicity
Ellison Technologies's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ellison Technologies.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Ellison Technologies as an Employer
3.7/5
Ellison Technologies has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Ellison Technologies scored a 20 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Ellison Technologies would recommend the brand to a friend. ENPS measures how likely Ellison Technologies employees would recommend working at Ellison Technologies to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
