Ember FAQs

Power ON - Press the power button located on the bottom of the Ember Mug or Ember Mug. You will see the LED illuminate a white light.

Power OFF - Press and hold the power button for 3 seconds until the LED dims to an OFF state.

*Note: To make sure the mug is OFF you can pick it up to see if the white light shows up. If it does not, repeat the steps and attempt to power it OFF again.

Sleep Mode -Once you turn ON the Ember, you do not need power it on again. The Ember will go to sleep when it's empty, and will wake up as soon as you pick it up.

If your Ember continues to disconnect or is unable to reconnect with your mobile device, there are a few quick steps that can be taken to allow a successful re-pairing and/or re-connection from your mobile device to your Ember Mug.

Step 1: Toggle Bluetooth

Turn the bluetooth OFF on your mobile device from the bluetooth settings. After doing so, please allow at least 30 seconds in the OFF state before proceeding to turn ON the bluetooth connectivity.

Step 2: Perform a Factory Reset on your Ember

The factory reset will remove all possible corrupt data that is preventing bluetooth connection.

To do this, press and hold the power button on the bottom of the mug for about 14 seconds until you see the LED flash red. After the red light is seen, please release the power button and allow the mug to pulse back to white.

Step 3: Remove from Bluetooth Settings

The “Ember Mug” will still be visible in your bluetooth settings after a reset is performed.

You will need to remove and forget the previous bluetooth connection for any device that may still be connected to the Ember. If any previous connection still exists in your bluetooth stack, Ember will be unable to re-connect with your mobile device.

To do this:

If Android:

1. Go to settings.

2. Click on bluetooth.

3. Click on the settings gear associated to the Ember Mug.

4. Click on Un-pair.

If iOS:

1. Go to settings

2. Click on Bluetooth

3. Click on the Ember Mug information button

4. Forget this device

There are many times, having multiple bluetooth connections or previous connection attempts can affect how a new device connects.

Step 4: Pair your Ember

Once all of these steps are done, please proceed with pairing your mug and the problem will be fixed.

Ember's Warranty Policy

To obtain warranty service, a return authorization must be requested from our customer service team. To request a return authorization, please contact Customer Service here. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Ember. Unless prohibited by applicable law, Ember requires you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. In the event that any warranty service is necessary, please see for further details.

Once your Ember Mug has an empty battery, place the mug on the charging coaster for approximately 2 hours for a full charge. Once the LED turns green your Ember is 100\% charged.

We have received feedback from customers that there are times when your mug may become unpaired with your phone. This can be quite annoying and troublesome. We have worked on this, and have released an update that addresses these connectivity issues for both iPhone and Android phones.

IMPORTANT: If you have not done so already, please update your mug to the latest firmware. You should be on firmware 271 or later. If you are having problems staying connected in order to do the update, please follow the steps below to re-connect your mug, then perform the update.

Try the following steps to re-connect your mug:

Confirm the Ember Mug is Powered ON

If you are experiencing difficulty reconnecting your Ember Mug to your mobile device please first confirm that your Ember is powered ON.You can ensure your mug is ready for use by giving it a light shake while off the charging coaster to move the internal accelerometer. This will illuminate the LED for a brief moment if the Ember is powered ON and ready to connect. If no LED activity is seen, giving the power button a single press will power on your Ember.

If your Ember LED is showing a solid RED, click here for next steps.

Toggle Bluetooth

Turn the Bluetooth OFF on your mobile device from the bluetooth settings. After doing so, please allow at least 30 seconds in the OFF state before proceeding to turn ON the bluetooth connectivity. (Please note that toggling the bluetooth from the control center on iOS devices vs with the bluetooth settings will not successfully perform the proper procedures that need to be completed).

To ensure the connectivity is working, allowing the Bluetooth to completely power OFF and power back ON will assure a working connected device.

Force close the Ember application

iPhone 8 or earlier

Double-click the Home button to show your most recently uses apps.

Swipe right or left to find the Ember app.

Swipe up on the app's preview to close the Ember app.

iPhone X:

From the Home screen,swipe up and pause.

Firmly touch and hold the app, then tap the red circle with the minus sign. You can also swipe up to close the app as soon as you seethe red circle with the minus sign.

On Android:

Tap the Recent Apps key, which is left of the home button or on your screen.

Scroll up or down to locate the Ember App.

Swipe from the left or right tocloseapps or press close all to close all open apps.

This will clear the app.

Power off the Ember Mug and Power it back on

To power the Ember OFF, press and hold the power button located on the bottom of the Ember Mug for 4-5 seconds until the LED fades to OFF. You can confirm the Ember is fully powered OFF by giving it a light shake. If the Ember is still ON, the LED will illuminate when it detects movement.

Once the Ember is successfully powered OFF, proceed with powering the Ember back ON. To do so, press the same power button once and the LED will illuminate.

Open Ember App

Once these steps are performed, proceed with opening the Ember application. Once the application is up, tap the Ember mug icon to re-initiate connection.

*If you are still experiencing difficulties, click here for next steps.

To obtain warranty service, a return authorization must be requested from our customer service team. To request a return authorization, please contact Customer Service here. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Ember. Unless prohibited by applicable law, Ember requires you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. In the event that any warranty service is necessary, please see Ember's Warranty Policy for further details.

Meet the Ember Mug andEmber Mug

How to Power On:

Next Steps:

Enjoy!

The Ember Travel mug display is an LED-lit display that will let you know what your Ember is doing. Below are the various displays that may be seen during normal use of the mug.

Tap Display Interactions:

Tap the Ember Logo 1x to see the current temperature of the liquid in the Ember. If no liquid is present, the Ember will display EMPTY or COLD

Tap the Ember Logo 2x to see mug's name. This can be customized in the settings section of the Ember App

Tap the Ember Logo 3x to see the Ember's current battery level

EMBER: Displayed as the default name seen when double tapping the touch logo (a custom name can be set through the Ember App)

HELLO: Displayed when the Ember Mug is powering ON.

EMPTY: Displayed when the thermal sensors are not recognizing a change in temperature present in the inner vessel. This notification may also show if liquid is not present or the temperature rapidly decreases (caused by adding cold creamer).

COLD: Heaters are turned off in this mode

OFF?: Displayed when a user presses or holds the touch logo for 3-4 seconds, awaiting confirmation to power OFF. To confirm powering OFF the Ember, tap the touch logo while ""OFF?"" to confirm powering OFF the mug.

GOOD BYE: Displayed while the Ember is powering OFF.

PAIR: Displayed when the Ember is in pairing mode for a connection with the Ember mobile application. To enter to pairing mode, first power OFF the mug. Once powered down, press and hold the touch logo for 7-10 seconds until ""PAIR"" appears on the display.

UPDATING: Displayed when the Ember is processing a firmware update through the Ember mobile application.

ERROR: If the Ember displays "ERROR", a processing error has occurred. This is likely a result from an internal hardware problem, please reach out to us if this happens!

RESET: When the reset button (accessed via the pinhole on the bottom of the mug) is pressed and held for 10 seconds, this will be displayed as all stored data and paired devices are removed from the mugs memory.

Ember Mug and Ember Mug: Color Light Index

SOLID WHITE - Target temperature has been reached

PULSING WHITE - Under/Over desired target temperature

SOLID GREEN - Fully charged

SOLID RED - Low battery

PULSING RED - Charging on charging coaster

SOLID BLUE - Updatingfirmware

PULSING BLUE - Pair mode

BLINKING YELLOW GREEN - Reset

If you find your Ember is not responding, try these suggestions first:

Make sure it's ON (silly, we know, but we've seen this many times!): Simply press the power button on the bottom of the mug once quickly and check any indication from the LED.

Try a reset !

Ember's Warranty Policy

Check your charging coaster pogo pins:

If one of the pins looks slightly depressed, there may be an issue with the charger. Not to worry, reach out to us so we can get a solution quickly if that happens. Submit a ticket here.

To obtain warranty service, a return authorization must be requested from our customer service team. To request a return authorization, please contact Customer Service here. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Ember. Unless prohibited by applicable law, Ember requires you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. In the event that any warranty service is necessary, please see for further details.

Capacity of Ember: 10 fluid ounces.

The mug sits at 106 mm tall. The top opening of the Ember is 82mm in diameter.

It weighsapproximately 0.75 LBS.

The Travel Mug sits at 200mm tall. The top opening of the Ember is 80mm while the base diameter is 70mm.

It weighsapproximately 1.1 LBS, or 0.5 kilograms (500 grams)

Capacity: 12 fluid ounces/350mL

To power ON your Ember, press and hold the Ember logo for 3 seconds until the display shows "HELLO."

Directly behindthe Ember logo is a capacitive touch sensor, this is how Ember will know when you are interacting with it.

To power OFF your Ember, press and hold the Ember logo for 3 seconds until the display shows "OFF?" then tap the logo to confirm. The display will show "GOOD BYE" informing you that your Ember Travel Mug has successfully powered OFF.

*IMPORTANT UPDATE: After completing the steps below, be sure to update your mug to the latest software available! There are many fixes, including one that can impact continued connectivity after pairing. If you are on firmware before 271, this is especially important. For more information on how to update your mug, click here.

1. Download and launch the Ember app.

Note: You will not be able to pair the Ember Mug and Ember Mug without downloading the Ember app. If you decide to not utilize the Ember App, the out of box set temperature for the Ember is 130F (50C).

2. Proceed with pairing process steps and press +Pair New Device.

3. On your Ember mug, press and hold the power button on the base for 6-8 seconds until a blinking blue light appears. The blinking blue light is indicating that it is in pair mode.

4. Your phone will show “SEARCHING” then “FOUND” when it finds your Ember Mug.

5. Press Connect and Pair to finish pairing process.

6. If you are pairing Ember for the first time, you can log in using your Google+, Facebook, or personal email address to create an Ember account.

7. Now thatyou're connected, you may give your Ember a custom LED color to add a personal touch!

* Already paired and having trouble with your connectivity? Click here for next steps.

We've had a great feedback with our first generation of the Ember Mug, but our biggest takeaway is that our loyal customers want more battery life! You’ve asked, and we’ve listened! We’ve increased the battery life up to 90 minutes (10 oz) or 80 minutes (14oz) while using the Ember Mug off the charging coaster. While we want to make sure the new Ember Mug is built to last, we’ve also made the Mug fully submersible underwater up to 1M deep (IPX7 rated) so cleaning and maintenance will be as user friendly as possible. Lastly, while the appearance of the Ember Mug keeps the same sleek design as the first generation, we have updated the charging coaster with a smaller yet more streamlined look to highlight your Ember Mug on any desk or kitchen setting.

If you are keeping your beverage hot while using the coaster, it can maintain your perfect temperature all day!* When Ember is on the charging coaster the battery will stay at a constant level and will not charge any higher until your Ember is empty or is powered off.

* The Ember has a 2 hour inactivity auto shutoff feature. Picking the Ember up to move the accelerometer will reset the 2 hour timer.

Ember Mug is made of durable stainless-steel with FDA food grade ceramic-reinforced coating.

Meet the Ember Travel Mug

How to Power On:

How to Power Off:

Next Steps:

Enjoy!

The Travel Mug has some new features we think you'll be excited about!

Battery Life: The Travel Mug has a battery life of up to 3 hours, a full hour longer than the original Travel Mug! Please note this battery life can vary dramatically depending on a few factors (for example, pour temperature, set temperature, etc)

Touch Display: The Travel Mug also has a new touch display! Touch the Ember logo to reveal the Ember Travel Mug features such as battery life, temperature, and mug name. Additionally, the new touch display allows you to increase or decrease your preferred drinking temperature with a simple tap on the + or - symbol.

Auto Sleep: Ember intelligently senses when to turn on and off. The mug enters sleep mode when empty and wakes up when it senses movement or liquid.

With the Ember App, the Ember Mug and Ember Mug allow the precision temperature control between 120F (50C) and 145F (62.5C), covering a wide range of preferred hot beverage drinking temperatures.

If your Ember Mug andEmber Mug is charged, not in use, and is not on the charging coaster, it would take an extremely long time (a few months) to die.

The Ember uses dual lithium-ion batteries.

The Ember Mug andEmber Mug were built with the intention of pouring in freshly brewed coffee, hot tea, or hot liquids in general. This is how we always recommend using your Ember.

If a user pours in a drink hotter than their desired temperature, Ember's battery won’t be needed until their drink reaches the desired temperature. Once at the preferred temperature, the heaters in the Ember will turn on to regulate the temperature. This will allow you to also get the best battery life possible.

Ember's battery life depends on a number factors, but we can expect the battery to last about 2 hours on the go with a set temperature of 130F (54.4C).Battery life will vary depending on pour temperature, ambient temperature, and desired temperature.

The data used in this graph were under these conditions: Pour temperature of 170F (76.6C), Ambient temperature of 72F (22.2C), and 2 ounces of cold creamer added after.

The reset button is on the bottom of the Ember in the middle of the base.To reset your Ember, push paper clip into hole for 1 second and release. If the regular reset does not solve the issue, you can push the paper clip into the hole for 10 seconds to do a factory reset. When a factory reset is performed, all stored data and paired devices will be removed from the mugs memory.

Reset:

Ember's Warranty Policy

Factory Reset:

To obtain warranty service, a return authorization must be requested from our customer service team. To request a return authorization, please contact Customer Service here. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Ember. Unless prohibited by applicable law, Ember requires you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. In the event that any warranty service is necessary, please see for further details.

Hand wash your mug with warm, soapy water and a soft sponge. After washing, dry your mug off completely before placing on the charger.

*Hand wash only. Do not use the dishwasher to clean your Ember Mug or Ember Mug.

If your Ember is not powering ON or responding, first try a reset.

Press the touch logo while placed on the charging coaster to see if it powers ON.If there is still no power, and your Ember has not been powered for some time, place your Ember Mug on the plugged in charging coaster for approximately 2 hours to see if the battery was empty.

If that still does not work, check your charging coaster (if one pins on the charging coaster seems to be uneven or recessed, please proceed with contacting us at [email protected]).

Ember's Warranty Policy

To obtain warranty service, a return authorization must be requested from our customer service team. To request a return authorization, please contact Customer Service here. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Ember. Unless prohibited by applicable law, Ember requires you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. In the event that any warranty service is necessary, please see for further details.

The Ember Mug andEmber Mug are both 100\% safe to keep on the charger when not in use. When the battery is fully charged, the charging is shut off automatically, so no battery damage will occur. We also have something called maintenance charging, which means that if left on the coaster for months on end, the battery is periodically topped off because the battery slowly self-discharges.

Ember Mug (New!)

The Ember Mug has an expected battery life of 90 min (10oz) or 80 min (14oz) without the charging coaster at a target temperature of 135F (57C).

Ember Mug

The Ember Mug has an expected battery life of little over one hour when in use without the charging coaster at a target temperature of about 130F (54.4C).

*Please note, battery life for both theEmber Mug andEmber Mugcan vary dramatically depending on a few factors such as pour temperature, ambient temperature, desired temperature, and if cold creamer was added.

Press and hold the power bottom on the bottom of the mug for 5-7 seconds. The Ember's LED will first blink blue and then yellow to indicate it is being reset. Once you see these colors, let go of the power button and allow the Ember's LED to pulse back to white confirming the reset was successful.

Ember's Warranty Policy

To obtain warranty service, a return authorization must be requested from our customer service team. To request a return authorization, please contact Customer Service here. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Ember. Unless prohibited by applicable law, Ember requires you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. In the event that any warranty service is necessary, please see for further details.

The following steps will walk you through pairing your new Ember to ensure a secure connection. (Please be sure to check if the your mobile device is currently a supported device here )

1. Let's download the Ember App! This will be located in theApp Store or Google Play Store and will be titled "Ember - Temperature Matters" Download here

2. Once downloaded, the Ember App will prompt you to "Select your Device", please select the Travel Mug. The App will then take you through some getting started steps. Please feel free to read these, or click skip in the lower right corner

3. Once you click skip, the Ember App will take you to a screen that says "Connect to your Ember." Since it is the first time pairing, directly below that, the Ember App will say "You have no Devices Paired" and "Pair New Device"*

4. On your Travel Mug, press and hold the power button for 5 seconds until the display shows "PAIR" to indicate it is in pair mode. Then click “PAIR NEW DEVICE” and your device will begin to actively search for the mug

5. Your phone will show “SEARCHING” then “FOUND” when it finds your Travel Mug.

6. Press Connect and Pair to finish pairing process.

7. If you are pairing Ember for the first time, you can log in using your Google+, Facebook, or personal email address to create an Ember account.

8. Now that you're connected, you may give your Ember a custom name to add a personal touch!

*If you do have other Embers paired to your Ember App, you can locate these by swiping down on the home screen of the Ember App. This will show the current paired devices and provide the option to pair a new device.

Ember Mug

Charging Coaster

AC Power Adapter

Quick Start Guide

Ember.com 30 DAY SATISFACTION GUARANTEED RETURN POLICY

For any purchase made directly through Ember.com, we offer a 30-day money back guarantee (“Return Policy”). If you are unsatisfied from Ember.com, you have 30 days from the date of purchase to request a full refund. You may return any Ember product purchased on Ember.com (“Product”) in accordance with the terms below. If you have a Product over 30 days and are experiencing issues with the Product, we offer a Warranty, as defined below.

To qualify for a refund, all the following conditions must be met:

A return authorization must be requested from our customer service team within 30 days of your purchase date. To request a return authorization, please contact Customer Service here.

You must return the Product to Ember to receive a refund. Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

Additional terms and conditions:

Products purchased in November and December can be returned through January 31 of the following year.

You assume the risk of loss or damage to the returned Product(s) while in transit back to Ember.

If you return Product to Ember without all parts and accessories originally included with your purchase, Ember retains the right to either refuse acceptance of such return or charge you a restocking fee of 15\% of the original price of the Product(s).

If you return more than $1,000 in a 6 mo. period, you may be subject to a modified return policy as defined by Ember in its sole discretion.

EMBER LIMITED WARRANTY

Important: by using your Ember product, you are agreeing to be bound by the terms of this Ember one-year limited warranty (the “Warranty”) as set out below.

Do not use your product until you have read the terms of this Warranty.

If you do not agree to the terms of this Warranty, do not use the product and return it within the return period set forth in the Return Policy or the authorized distributor where you purchased it for a refund within their stated return period.

WHAT IS COVERED?

Ember warrants to the original purchaser that your Ember-branded product and Ember-branded product accessories (collectively, the "Product") shall be free from material defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase.

WHAT IS NOT COVERED?

Ember does not warrant that the operation of the Product will be uninterrupted or error-free. This Warranty does not cover software embedded in any Product and related services provided by Ember or Bluetooth connectivity.

This Warranty applies only to the original purchaser of the Product that was purchased from an authorized reseller or authorized sales channel and manufactured by or for Ember and has an authorized “Ember” trademark, trade name, or logo affixed to it. The Warranty does not apply to any:

Non-Ember products, even if included or sold with a Product, including, without limitation, any counterfeit products

Purchased from an unauthorized distributor or reseller

Product(s) purchased from or used outside the country of sale

Product(s) missing a valid serial number

Products that are, or Ember reasonably believes to be, stolen

Consumables (such as batteries)

Software, even if packaged or sold with the Product or embedded in the Product

Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Ember

Any cosmetic damage such as scratches and dents In addition

Any damage or defects caused by:

Use with non-Ember products;

Accident (including, but not limited to microwave use), abuse, improper or abnormal use, corrosion, discoloration of paint or plastic (or any other change in cosmetic appearance that does not affect performance), theft, vandalism, mishandling, fire, flood, wind, lightning, freezing or other natural disasters or acts of God of any kind;

Normal wear and tear or aging of the Product

Operating the Product

Outside the permitted or intended uses described by Ember

Not in accordance with instructions provided by Ember

With improper voltage or power supply

No Ember reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to this Warranty.

WHAT WILL EMBER DO IN THE EVENT THE WARRANTY IS BREACHED?

If during the Warranty Period you submit a claim to Ember, Ember will at its option:

Repair the Ember Product using new or previously used parts that are equivalent to new in performance and reliability

Replace the Ember Product with the same model (or with your consent a product that has similar functionality) formed from new and/or previously re-manufactured parts that are equivalent to new in performance and reliability

Exchange the Ember Product for a refund of your purchase price

In the event of such a claim, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Warranty is valid only in the jurisdictions where the Products are sold by Ember itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. When a Product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes Ember’s property.

HOW DO I OBTAIN WARRANTY SERVICE?

To obtain warranty service, a return authorization must be requested from our customer service team. To request a return authorization, please contact Customer Service here. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Ember.

Unless prohibited by applicable law, Ember requires you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. It is likely that, software, firmware or other materials will be updated to the most recent version of the mug software during warranty service and Ember will not be responsible for any request to stay on any earlier software. For more specific instructions on how to obtain warranty service on your Product, visit the Ember help website.

Ember reserves the right to change the method by which Ember may provide warranty service to you, and your Ember Product’s eligibility to receive a particular method of service. Service will be limited to the options available in the country where service is requested. Service options, parts availability and response times may vary according to country. You may be responsible for shipping and handling charges if the Ember Product cannot be serviced in the country it is in. If you seek service in a country that is not the country of purchase, you will comply with all applicable import and export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. For international service, Ember may repair or replace Ember Products and parts with comparable Ember Products and parts that comply with local standards.

LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, EMBER IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE EMBER PRODUCT OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED IN THE EMBER PRODUCT.

THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. EMBER DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR REPLACE THE EMBER PRODUCT WITHOUT RISK TO OR LOSS OF INFORMATION STORED ON THE EMBER PRODUCT.

SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

WHAT IF I HAVE QUESTIONS OR CONCERNS?

You may direct any questions or concerns to customer service at [email protected].

1. Download and launch the Ember app.

Note: the Ember App is required to pair and update the Ember Mug, it cannot be paired through your smartphones bluetooth settings.

2. Once your Ember is paired, if there is an update available youwill seea notification upon opening the app. You will have an option to install now (recommended) or install later.

Note: Make sure your Ember is empty before starting the update.

3. If you previously chose to install later you can go back to the update in the setting on the top right corner. When in the settings, you will see "Mug Updates" with a number 1.To proceed with the update tap on the "Mug Updates."

4. Tap on "Update" buttonto start the update.

5. After the update has completed, in the settings the "Mug Updates" will now say "Mug is up to date."

The Ember charging coaster comes equipped with a US 2-prong power source plug-in that can accept anything between 100VAC and 240VAC.

No! As with all electronics and metals, it may result in a fire when heated up in the microwave. Doing so will result in permanent damage to your Ember

Here are links that you can click on while on your mobile device to direct you to the app download.

Ember - A few Degrees Better

Apple App Store: iOS

Google Play Store: Android

The Travel Mug is 100\% safe to keep on the charger when you are not using it. When the battery is fully charged, the charging is shut off automatically, so no battery damage will occur. The Travel Mug has maintenance charging, which means that if the empty Ember is left on the Charging Coaster for months on end, the battery is periodically topped off because the battery slowly self-discharges.

Travel Mug

Push to Open Leak-Proof Lid

Charging Coaster

AC Power Adapter

Quick Start Guide

No. You should not clean your Ember Mug or Ember Mug in the dishwasher. Using a soft sponge or bottle brush after every use is the best tool for keeping your Ember clean.

No! As with all electronics and metals, it may result in a fire when heated up in the microwave. Doing so will result in permanent damage to your Ember Mug orEmber Mug.

here iOS

Operating System: iOS 10.0+

iPhone 11 Pro / Pro Max

iPhone 11

iPhone X / Xs / Xr /Xs Max

iPhone 8 / 8 Plus

iPhone 7 / 7 Plus

iPhone SE

iPhone 6S / 6S Plus

iPhone 6 / 6 Plus

iPhone 5S

Apple Watch

Click here while on your mobile device to direct you to the app download.

Android

Operating System: Android 4.4+

Samsung Galaxy S10/S10+

Samsung Galaxy S9 / S9+

Samsung Galaxy S8 / S8+

Samsung Galaxy S7 / S7 edge

Samsung Galaxy S5

Samsung Galaxy S4

Samsung Galaxy Note 8 / 8+

Samsung Galaxy Note 5

Samsung Galaxy Note 4

Samsung Galaxy Note 3

HTC U11

Google Nexus 6P

Google Nexus 5X

Google Nexus 6

Google Nexus 5

Motorola Moto G

Motorola Moto X

Google Pixel / Pixel XL

Google Pixel 2 / Pixel 2XL

Google Pixel 3 / Pixel 3 XL

OnePlus 7 Pro

OnePlus 7

One Plus5T

Click while on your mobile device to direct you to the app download.

**Newer devices not listed may still be compatible, but have not yet been quality tested and verified by our team. Please feel free to download the app and provide any feedback at [email protected]

Yes, you can use the Ember Mug orEmber Mug without a mobile device. Using it independently will limit you fromthe following features within Ember mobile app:

Customizingyour LED color identifier

Assigning presets to different drinks

Changing the temperature between 120F to 145F (if the app is not in use, the default temperature is 135F)

Updating your Ember Mug

View battery life

Changing brightness of the LED light

Tea Timer

Hand wash your mug in the sink with warm, soapy water using a bottle brush for the stainless steel inner vessel. The lid may be washed on the top rack of the dishwasher. After washing, dry your mug off completely before placing on the charger. Also, ensure the Ember logo is dry for its touch functionality to work properly.

TheTravel Mug sits at 200 mm tall. The top opening of the Ember is 80mm while the base diameter is 70mm.

It weighs approximately 15.2 oz (431.5 g)

Capacity: 12 fluid ounces/350mL

The Ember is 100\% safe to keep on the charger when you are not using it. When the battery is fully charged, the charging is shut off automatically, so no battery damage will occur. The Ember Travel Mug has maintenance charging, which means that if the empty Ember is left on the Charging Coaster for months on end, the battery is periodically topped off because the battery slowly self-discharges.

Can I cancel my Ember order?

Please reach out as quickly as possibly if an online order has been placed. Once an online order is placed, we send all new orders to our warehouse to be packed for shipping as soon as possible.

Can I make changes to my Ember store order?

After you place an order it cannot be modified. This includes adding or removing items, changing the credit card used for payment, or changing the delivery address.

How can Ireturn my product?

Right to cancel

For any purchase made directly through Ember.com, we offer a 30-day money back guarantee (“Return Policy”). If you are unsatisfied from Ember.com, you have 30 days from the date of purchase to request a full refund. You may return any Ember product purchased on Ember.com (“Product”) in accordance with the terms below. If you have a Product over 30 days and are experiencing issues with the Product, we offer a Warranty, as defined below.

To qualify for a refund, all the following conditions must be met:

A return authorization must be requested from our customer service team within 30 days of your purchase date. To request a return authorization, please contact Customer Service here.

You must return the Product to Ember to receive a refund. Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

How to Proceed:

Visit us at ember.com/help to inform us of your decision to cancel the sale. Alternatively, you may inform us of your decision to cancel this sale by a clear statement via email to [email protected], or by sending a letter to our corporate address.

Regardless of which option you choose, we will communicate to you an acknowledgement of receipt of such a cancellation (via email, online chat, or letter) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Additional terms and conditions:

The cancellation period will expire 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Ember product you purchased.

You assume the risk of loss or damage to the returned Product(s) while in transit back to Ember.

If you return Product to Ember without all parts and accessories originally included with your purchase, Ember retains the right to either refuse acceptance of such return or charge you a restocking fee of 15\% of the original price of the Product(s).

Effects of cancellation:

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

14 days after the day we receive back from you any goods supplied, or

(if earlier) 14 days after the day you provide evidence that you have returned the goods, or

If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.

If you have received the goods in connection with the sale, you shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this sale to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods, unless we otherwise notify you in writing at the time of cancellation. You are liable only for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Ember Travel Mug

Push to Open Leak-Proof Lid

Charging Coaster

AC Power Adapter

Quick Start Guide

No! As with all electronics and metals, it may result in a fire when heated up in the microwave. Doing so will result in permanent damage to your Ember.

The mug was built with the intention of pouring in freshly brewed coffee, hot tea, or hot liquids in general. This is how we always recommend using your Ember mug.

With that said, it is possible to heat from a cold temperature, or room temperature. However, a few reasons we don't recommend this:

It will take a long time! Depending on the temperature it can take anywhere from 30 minutes to an hour plus.

If you are not using the coaster, it will take all of your battery life since the mug is heating to the maximum of its ability.

*Pro tip: The liquid must be above 100F (37.8C) in order for the Ember to recognize that liquid is present. If the liquid is below 100F (37.8C) the Ember may require manual adjusting of the temperature via the Ember App in order to begin regulating your beverage to the desired temperature.

If a user pours in a drink hotter than their desired temperature, Ember's battery won’t be needed until their drink reaches the desired temperature. Once at the preferred temperature, the heaters in the Ember mug will turn on to regulate the temperature. This will allow you to also get the best battery life possible.

The Travel Mug body is hand wash only but the lid is dishwasher safe! To hand wash, we recommend using a soft sponge or bottle brush as the best tool for keeping your Travel Mug body clean.

The Ember uses something called phase changing material. This material will rapidly decreases your beverage to the perfect temperature of your choicebetween 120F (50C) and 145F (62.5C). This material is located within the inner walls of the stainless steal and extracts heat when hot liquid is present.