-34
NPS
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Emerald Expositions
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About Emerald Expositions' Brand
Emerald Expositions, formerly Nielsen Expositions, is a leading owner and operator of business-to-business tradeshows in the United States
Brand at a Glance
100%
Customer Loyalty
3/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
Emerald Expositions NPS
Emerald Expositions's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Emerald Expositions's customers would recommend using the product based on a scale of -100 to 100.
Emerald Expositions Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Emerald Expositions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Dec 2024 -33 | Dec 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Emerald Expositions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Emerald Expositions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Emerald Expositions Product Quality
3/5
Emerald Expositions has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Emerald Expositions' overall Product Quality score rated by its users and customers.
Emerald Expositions Product Information
Emerald Expositions’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Emerald Expositions Pricing
Emerald Expositions ROI & Value For Money
2.7/5
Emerald Expositions has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Emerald Expositions' overall ROI score rated by its users and customers.
Emerald Expositions Customer Satisfaction (CSAT)
Emerald Expositions Customer Satisfaction (CSAT) Score
33 / 100
Emerald Expositions has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Emerald Expositions Customer Service
3/5
Emerald Expositions has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Emerald Expositions' overall Customer Service score rated by its users and customers.
About Emerald Expositions's Customer Service
Address
31910 Del Obispo, Suite 200, San Juan Capistrano, CA
Website
http://www.emeraldexpositions.com
Emerald Expositions as an Employer
2.8/5
Emerald Expositions has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Emerald Expositions scored a -34 for Net Promoter Score and a -91 for Employee Net Promoter Score. NPS gauges how likely a customer of Emerald Expositions would recommend the brand to a friend. ENPS measures how likely Emerald Expositions employees would recommend working at Emerald Expositions to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-91
eNPS Score
| 0% | Promoters |
|---|---|
| 9% | Passive |
| 91% | Detractors |
