66
NPS
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Emerson Collective
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About Emerson Collective's Brand
Emerson Collective is continually amazed by what’s possible when you harness the entrepreneurial spirit and the kinds of meaningful
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Emerson Collective NPS
Emerson Collective's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether Emerson Collective's customers would recommend using the product based on a scale of -100 to 100.
Emerson Collective Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Emerson Collective NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Feb 2024 100 | Feb 2024 | 100 |
May 2024 100 | May 2024 | 100 |
Oct 2024 67 | Oct 2024 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Emerson Collective Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Emerson Collective users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Emerson Collective Product Quality
3.7/5
Emerson Collective has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Emerson Collective's overall Product Quality score rated by its users and customers.
Emerson Collective Product Information
Emerson Collective’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://emersoncollective.com
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Emerson Collective Pricing
Emerson Collective ROI & Value For Money
3.7/5
Emerson Collective has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Emerson Collective's overall ROI score rated by its users and customers.
Emerson Collective Customer Satisfaction (CSAT)
Emerson Collective Customer Satisfaction (CSAT) Score
60 / 100
Emerson Collective has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Emerson Collective Customer Service
3.7/5
Emerson Collective has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Emerson Collective's overall Customer Service score rated by its users and customers.
About Emerson Collective's Customer Service
Address
Walnut Creek, CA 94596
Website
http://emersoncollective.com
Emerson Collective as an Employer
2.2/5
Emerson Collective has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Emerson Collective
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Emerson Collective scored a 66 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Emerson Collective would recommend the brand to a friend. ENPS measures how likely Emerson Collective employees would recommend working at Emerson Collective to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
